Varsity Bookstore

I purchased a textbook form these people and explicitly asked them If it was the text only, no online access codes along with it, the morbidly obese cashier said it was only the text, it wasn’t until after I had opened it that I noticed it contained an access code, however they wouldn’t give me a return for it because I had opened it. To top it all off, I had ordered a book from them that same semester asking to be put on a waiting list, when I asked them about this they said they had ran out. Rude, unprofessional, and down right dirty business.

I’ve had the utmost worst experience of my life at Varsity. The manager is extremely rude. I was charged for the textbook and late fee for a book I had already returned by the due date. When I called the store about this, they told me that I haven’t even returned the book and I got pissed because I know I returned the book, I have the receipt. Why can’t their system keep up with stuff like this? The girl working ended up going back to their stock and found my book. !!! I asked the manger for a refund and he was up his ass about the whole situation but agreed to refund me.
Then a few days later, I check my bank account to see that I didn’t get the full refund back so I called Varsity back and let them in on what happened and the manager misunderstood me and thought I said I never got a refund in the first place then he had the audacity to say «You just said you didn’t get a refund, so why are we doing this?» SERIOUSLY??? I can’t believe it. I HATE Varsity, I feel so disrespected. The manager is a pig! I rather pay a couple more bucks and go elsewhere.

Rude and condescending. I called to see if a book was in stock. The woman that answered the phone acted like it was a major inconvenience. I asked her to confirm that they were indeed a ‘Book store’ and in business to sell books. With such major competition I would assume their customer service would be better. I will NOT shop at Varsity Book store. I hope the owner realizes that the person answering the phones is not representing their company well and is turning away business.

You never know what kind of service you’ll get when all the employees you see are college students. Upstairs with the textbooks, we got excellent help. Downstairs, 2 employees barely moved to ring up our purchases. They barely stopped texting and talking to each other to pay any attention to us.

Rude and unorganized with a tendency to blame customers for their faults. Bf didn’t get his books till October and had the nerve to get rude with his mother.

This is THE best college bookstore ever. Normally that wouldn’t be saying much, but they are really great here.
The staff are sweet, friendly, and helpful. I just told them what law section I was in and they grabbed up all my books for me. They took a return I had very easily. They also had lots of art supplies, collegiate clothes, school stuff, etc downstairs. The parking in front is hairy though as they are on a very busy street. There is a parking area around the back though that makes it less hazardous to shop here. If you have to buy books from a brick and mortar instead of online, run by Varsity!