Canvas People

They were offering a free 11×14 canvas just pay shipping and handling so I figured I would try this out. After reading some reviews after already paying I almost cancelled my order. I just received my order and got it in two weeks, four days after they said it had been shipped. It looks beautiful more amazing than I expected and I plan on using them for many more.

I ordered a canvas portrait and I cannot believe how gorgeous it is!!! I wanted to try one to see how it would come out and after receiving it quickly and how beautiful it is, I ordered another. After placing my order I didn’t receive a confirmation. I contacted the company and they answered me quickly and explained they are very busy this time of year. Which is understandable. And told me they did receive my order and it was processing. I am very happy with the quality and the prices. Looking forward to placing more orders!

Attempted to use a Groupon– was charged an additional $ 88. No phone number and the email does not work.

Just bought a canvas — I inputted my picture but their program wouldn’t let me center my picture. I paid extra for better color. I emailed them to center the picture for me but they couldn’t. The sent it to me uncentered. They said «read the instructions «Once it’s sent, its your fault. So beware!!!

This company is simply horrible! They sent me a confirmation after receiving my order but they shipped my canvas to the wrong address and it has been now over ONE WEEK I have been trying to get a hold of someone there, they have NO CUSTOMER SERVICE PHONE number and ask to email them but my emails have gone unanswered. This company is a fraud, now I am left with no choice to dispute charges.

Hoping to see a refund of a Groupon purchased soon. Their website refused to complete a redemption in both Firefox and Chrome, each having bizarre error messages due to what appears to be poor coding of their site (accepted redemption code fine, but wouldn’t go on to the review step, giving sparse errors).
Would also like to add, the site complains about supposed low resolution but they don’t tell you what to resize your photos to. This is regardless of using high quality /​resolution photos.

This place is terrible. They notified me that they couldn’t print the picture I choose, so I emailed back that I just want a refund because I don’t want another photo. I have no response after a week, and no way of contact. Mind you nothing being at this point.

I seriously have no idea what people are talking about. I have ordered 6 canvases so far, all individually so 6 separate orders in the last 2 years, 5 of them in this past year. All have been beautiful, arrived in lightning speed and the company is constantly sending me coupons.

Placed my canvas order already I decided to read the reviews. They all are awful. I decided to call the 855 number and got a fast busy signal. UT ohhhh I hope I’m not disappointed. Will follow up and let you know!

This company deserves no stars and should be shut down. I have had such a horrible experience with this company. I sent about 10 messages via email and thru their online form and no one has responded to me. It was VERY difficult using their website and worst of all, there is absolutely no customer service at all — it doesn’t exist. Either this company is very new and has a very bad technology platform or is severely understaffed — either way, its very bad business practice. It took me a week — yes — literally a week of constantly uploading and resizing and re-​uploading photos to get an order placed (even though they were extremely high resolution and exactly the size required). In the checkout, the price changed, so I had to redo the whole process about 5 times. So I’ve spent a ridiculous number of hours trying to place an order — it shouldn’t be THAT difficult for your customers to place an order. And further, it would be REALLY nice to have someone help customers when they are having problems. There is no phone number and I have never gotten any response.
I received a confirmation email that my order was received and guess what — one of the photos was completely wrong, it was landscape instead of portrait, so it cut off the entire photo. I have written to this company SEVERAL times about this to make sure it will be fixed but of course, no one cares enough to respond.
Update: Just received my two canvases — the first one, as mentioned above is completely stretched so 2 whole photos (its a photo collage) were never printed and the entire head is cut off of one of the photos, and the sides have big white borders because it was not printed correctly. Seriously??? Was there no human reviewing this order and thinking, hmmm, this is obviously NOT correct? Oh well, lets ship it anyways, since we already have their money. The second canvas came out horrible quality, there are brown spots all over the skin and face. No, its not because I submitted low quality, low resolution photos, these were super high res wedding photos, at 300dpi, so no fault of mine.
To Canvas People: You need to close shop. I am getting my money back from my credit card company, you shady shady people.

I paid $ 60 for my canvas, and I received nothing, I wasn’t given a tracking number, it said my item was shipped and the order is now marked completed, I have reached out to customer service and even have had remarks deleted off of Facebook. No one will get back to me.

Although they have moved, their service is still the same. As a favor to everyone that works hard for their money and wants the best, I have decided to repost my review from their old location.
9÷21÷2015
As others have said, their customer service sucks a dick. Ordered a canvas print from them on 9÷2÷2015 and still have not received anything. After emailing them, no response ever. Opened a case with Paypal and I still didn’t get a response. A few days after opening a case with Paypal, they updated my order status to «complete». This doesn’t really mean anything. All this means is that they provided a USPS tracking number. For a couple of day, the tracking number I received only says that the shipping label has been created/​printed. This does not mean anything was actually shipped. They may have low prices, but you are probably better off going to Walmart, Walgreens, or any other local place that can give you your canvas print within a week. They advertise that your order will be delivered in 10 – 12 business days, but so far this is far from the truth. As I write this review, they still have not contacted me about the delay with my order.
If you already ordered your canvas print from them be prepared to wait. Will definitely pass on this place in the future.
Update 10÷1÷2015
Just wanted to update everyone on my order. I did receive my canvas print and I am satisfied with what I got. However, their customer service still sucks a giant veiny triumphant dick with herpes.
Why would I say this even though I received my product? The delivery time was still not as advertised and they took a very long time to respond to my email. If you read my previous review, you will know what I’m talking about. They actually did respond to my email. The problem is that they responded to my email on September 30^th. My message was sent on September 16^th asking a simple question about order status. This is just terrible customer service. It’s great that they responded, but their timing is way off the mark.
I think their customer service is a couple of cans short of a six pack.
Although happy with what I got, I would still take my money elsewhere. You can get similar, or better, results from places like walmart, walgreens, target, or costco.

Don’t waste your time falling for their free canvas prints. I ordered my print months ago. I received an e-​mail from them saying they needed another photo for the canvas. I sent another photo. Months went by. I e-​mailed them and got no response. Months later I finally received an e-​mail saying my order was being processed. I thought YAY! Next, I get an e-​mail saying my order was cancelled. Are you kidding me! I sent you numerous e-​mails over the course of months and NOTHING happened! You are misleading people thinking they are getting a canvas for free (shipping not included) and then you NEVER produce the canvas. Received an e-​mail today that a refund is being processed. Let’s see how long that takes! So disappointed, I really wanted my canvas.