Village Car Service

After calling our usual car service and them hanging up on me because I needed a van to pick us up from jfk… I called village car service and from the start it was a pleasant interaction. Receptionist was super sweet and helpful and our driver was awesome. Called us to let us know he was 2 minutes away so we didn’t have to stand out in the cold waiting. Packed us all in and had a very pleasant drive and conversation on the way home. Will be using them as our new car service. Thanks for saving the day!

We were travelling on Christmas day and the airline cancelled our plane the night before. Village Car Service was supposed to be at our door at 4:30 and when we found out at 3:50, I called them to tell them we had to reschedule and they said, «no problem». Would you know that i looked out our front door to see the driver pulling away. He was already there!
And on the return trip, we had to change from Kennedy to LaGuardia for the pickup, no problem, the car was waiting for us. Thank you Village Car Service!

First of all, we have three children that are 1,3,&5 and in NY cabs don’t have to supply car seats but Village did. I was so happy after All Island told us we have to supply (donate) 3 car seats and maybe we can get them back some day plus the fair for All Island was over $ 100 to go 5 mi. Between the fair ($ 100 + tax + gratuity) and $ 400 in car seats, Would’ve been cheaper taking a limo with a hot tub. When someone recommended Village and they seemed so much more competent and accommodating on the phone I was instantly relieved. Next call was All Island and I told them where to shove it. The only complaint with Village is that they were like 15 mins late. The driver more than made up for it. He was so polite and helpful getting in and out with all of our crap like a limo driver would be. Wish I remembered his name being so highly recommended by us. Best taxi company in the vicinity. Would’ve tried Über but can’t make appointments with them.

A friend recommended them to me I can’t possibly imagine why. They answer the phone they have an attitude. I called to book a trip to the airport sounds simple right? Not with them I think the girls name was Claudine. She acted like I was disturbing her by calling. SMH… Needless to say I still booked the ride. The car arrived 25 minutes late. Then when I got in the credit card machine didn’t work. Car smelled like a$$ and cigarettes. The driver didn’t even try to help me with my bags. He said I had to call the office to pay… OK so now Larry answers and says to hold on but I wasn’t on hold an he’s saying «I hate this place» wow!!! Then when he finally returned to the phone with a nasty attitude. I explained that the car was late and he said it wasn’t his problem and he couldn’t give me a discount. I would give a No Stars if I could… I think everyone should use Über much more professional and nicer cars for the same price.

Our flight was delayed and we were sent to a Lynbrook hotel. We called for a taxi and were picked up by Tyrone of Village Car Service. What an absolutely WONDERFUL experience! I mean, a taxi is a taxi is a taxi. but that driver. That was who made the difference! A kind and considerate story teller. We could have talked all day and missed our next flight! He made our stay in Lynbrook well worth the delay! Thank you Tyrone!

Horrible experience, don’t do it! Pick up from the airport. Car was dirty inside. Driver prompt, but engaged in the most bizarre road rage. No traffic but tailgaiting everyone and aggressively laying on his horn. The experience was frightening, couldn’t wait to get out of the car.

I called an hour ahead to schedule a taxi to the RVC train station and the dispatcher laughed at me and told me to call back when we were ready and to give ourselves 30 min for a 1.2 mi car ride, and explained that it’s «rush hour» I told him that was why I was calling early so that the taxi would be there when we asked for it… He simply said call back and hung up. I called back 30 min before, he told me it would be 15 – 20 min and the taxi never showed so we called to cancel and the dispatcher was rude and disrespectful and again hung up on me. We missed our train and will never use this taxi service again. If I could give 0 stars I would.

4:30am pickup — driver shows up at 5:00am. To add insult to injury the car has a broken window that won’t raise so we froze on our way to the airport. The company doesn’t maintain their vehicles and I’m not sure where they found this driver but I’d highly advise finding an alternative. Stay away from village.

I didn’t realize my phone fell out of my pocket while I was in the cab, and was in a panic about where I could have lost it. Jonathon in the office got my contact info off of the locked screen and sent me an email that night; I still don’t know how he did that. I got my phone back within 24 hours of realizing it was lost. Village Car Service demonstrated great customer service and went the extra mile for me.

Had a great experience today with Village Car Service. The mixed reviews likely depend on who you get on the phone and in the car. Michelle was my dispatcher and she was sweet and professional. Tony was my driver and if you can, request him. He was super friendly and laid back. My partner forgot something inside and when we realized Tony ws totally cool about it and we waited very patiently for him to return. He was like «go ahead man its your world I’m just livin in it!» LOL
Also, the minivan was really clean and smelled nice. Not like cigarettes and grime like some other cabs I have patroned in the past.

Although both the drivers were very nice, our ride broke down not even 10 minutes in. We were standing on the road waiting for a new van for 25 minutes. 6:15 — 6:40 am to be exact. We were on a tight schedule, having to catch a flight. When we called to ask for the ride to either be comped or discounted the dispatcher was certainly not the nicest woman in the world. Told us we were lying about how long we had been waiting and that we were being difficult when she refused to give us not more than $ 10 off. I would give the company 0 stars if I could. Awful customer service and frustrating with the way they handled things, seeing as they knew the car had problems before they picked us up. So, no, I recommend to not use this company if you’d like to catch your flight or are traveling.

Normally a very good service and dependable but today the driver shows up on a warm summer day with the air conditioner broken… memo to driver: if you are too lazy, stupid or stoned to report the problem to your supervisor and show up with a properly working cab, stay home… this won’t prevent me from using their service again, but when I call to make my next appointment I will have them confirm that everything is operational in the vehicle BEFORE they pick me up.

I’ve used Village on numerous occasions and was very satisfied. They were punctual and priced fairly. I highly recommend. My last cab ride was from Eddy and he was extremely professional.

Horrible horrible horrible!!! Stay away. What a joke for a company. Broken car seat for our 3 year old and an hour wait at JFK. On a Monday. Joke. Guy that dispatching is a complete arsehole!!!

I had used village and was happy with their service until recently. My GF had arranged for a 6:30 AM pick up and told them in advance that she was going to use a credit card. The driver was 20 minutes late and the dispatcher had the audacity to blame her for not allowing enough time. The driver then proceeded to say he could not accept her card. It was not until she refused to pay that he accepted it. This is not the way I would do business and I will not recommend them or ever use them again! What a shame, because I thought for once there was a service that accually cared about service. They lost a good customer.

Great night last night with the girls and Village Car Service was there to pick us up in Rockville Centre to take us home so we did not freeze. Great Cars drivers and great price thanks Village Car Service