Dairy Queen

It pains me to have to write a bad review about any DQ. I’ve been a faithful DQ patron my entire life. However, I would suggest a big BUYER BEWARE when it comes to ordering their cakes. At least from the Lynden DQ. I ordered a birthday cake for my daughter. The cake decorator herself took my order. I just wanted a simple design saying happy birthday with purple and pink butterflies placed around the edges. She said they had it, showed me the butterflies she would use and then I paid in advance.
When I went to pick up the cake they were fairly busy. So, instead of going to the front of the line because I had already paid, I waited 15 minutes in line to get my cake. When I finally told them I was there to pick up my cake, they went and got it out. It had 2 butterflies, brown and black and they were in the center. I told the girl that I ordered pink and purple butterflies to be around the edge. She offered me a refund. I said I didn’t want a refund because I wanted the cake I ordered and my daughters birthday celebration was later that night, so I needed the one that said happy birthday to her. She huffed (and I’m not exaggerating, she actually huffed at me) and then went to the back to see about the butterflies. She came back and out and proceeded to tell me that she can’t find them and that the cake decorator had been hurt and couldn’t work. Then she offered me a refund. I, again, told her no and that I wanted my cake I ordered (because I knew it didn’t take a decorator to lay down a few butterflies on the cake — no decorations were necessary).
She then turned to the manager and asked for some help and he LITERALLY looked at her and at me and said, «I just don’t have time today for cakes.» And then he went back to working at the drive through. She looked at me. I looked at her. She went back to the back again. She came out with a handful of black and brown butterflies and said that it was all she could find. I resigned myself that this was the best help I was going to get int he butterfly department and said, ok that will do, I guess. She then proceeded to hand them to me. I asked if she was asking me to decorate my own cake that I already paid for to be decorated. She stared at me for a couple of seconds, pulled her hands away and actually said, UGH. Then she turned around went to the back and put the butterflies on the cake and brought it out to me. Thanked me for coming and said, «Sorry for the wait.»
Never once did anyone in management try to help with my problem. Never once did they offer me a discount since it wasn’t exactly what I ordered. Never once did they apologize for dropping the ball or their rudeness.
I wrote headquarters at Dairy Queen and wrote down in detail what happened including the names of the employees. That was a month ago. I have not heard one thing from them about it. No response as to what action was taken. No apology.
BUYER BEWARE. Dairy Queen is great for a good burger, chicken strip, ice cream or blizzard. But they do not care about keeping their word on their cakes and making sure the customer has what they need on the special day they planned.
Very disappointing.

Food was REALLY FAST and it was fresh too! Awesome job guys. Everything was correct thank you. Restaurant was clean and everyone was friendly.

It’s Dairy Queen — what can someone really say about it?
The staff is young and probably a first job for most so just be expecting that when you get there.
The food is what it is.
The only reason to go is the ICE CREAM! Is there anything better than a mint oreo blizzard???