Link and his wife are the nicest people. They were so accommodating on a busy Saturday. We called to inquire about a utility trailer and I accidentally hung up on them. However, when we arrived they made us feel like no. 1. There were other customers but they were fast and thorough, working as a team to help everyone. We were in and out of there with our new trailer in no time. They even made it fun. We got a shirt and a picture out of the deal. I would rate the customer service as exceptional and definitely recommend them to anyone in the northwest needing a trailer. Additionally, they had a great selection.