Brio Tuscan Grille

Not impressed with service at happy Hour. We ordered wine off the wine list rather than happy hour as that appeared to be box so spending $ 10 a glass and ordering appetizers and ignored. What a turnoff. So that was reflected in tip sadly.

So I’ll start out by saying I’ve been here before and will go again but had by far the best experience on Mother’s Day. I made a reservation and thankfully it was nice enough to enjoy the patio. We were seated promptly and our server was attentive. Bread was brought over and we ordered a pitcher of the Peach Bellini. Sooo good. My dad sat trying to figure out what the ratio of everything was so he could duplicate it. The food menu was a little different than normal but the Ham & Biscuit Benedict was a favorite with the guys, I got the frittata special and my mom ordered a Strawberry Balsamic Chicken Salad. Everything came out perfectly and Annie definitely never let our drinks go empty. This was our first brunch experience and will not be our last. Thank you for helping make Mother’s Day so special!!!

Tiny portions
Flavorless pasta sauce.
Expensive and so not worth it

Walking into Brio, I immediately recognized the similarities with Bravo. Our server was polite. The bread is always a welcome appetizer. On a warm day, the berry lemonade was amazing. The lobster bisque is a great soup. However, my chopped salad had almost no dressing and was somewhat bland.

Came back once contacted by the manager Mark. Everything was excellent this time and Mark was kind enough to apologize for our bad experience and spend time talking to us and getting to know us. We will definitely be coming back in the future!

This has always been our go-​to place. Normally the experience is very good, very diligent waitstaff and the manager always stops by to check on things.
So when I needed to host a dinner, I picked this place.
It was mid week, the place was totally empty, and we had the worst service ever.
While The server was very nice, she did not clear any dishes, even when she brought more bread she just stacked the old dishes on top of the new ones and left them, we had asked multiple times to clear dishes, by the end of the evening we still had appetizer dishes on the table, the table was a complete mess, and even when dessert was brought nothing was cleared away.
There was no offer of coffee or desserts. Usually they bring the tray around and entice you with something.
It was truly a disappointing experience.
Especially with the large party, we never saw any management checking on things.
Probably the worst evening at this restaurant I’ve had.
I don’t want to write it off, as it is very convenient. But, I definitely will not be seated with this waitress. It put a big damper on my event. She definitely needs more training.

After two consecutive problems having my reservations properly honored, I was ready to write off this restaurant. However, someone (presumably the host or our server) sent a manager to speak with us after our meal and he comped our bill and promised to look into the issue closely. He seemed sincere. Additionally, our food was quite good, better than on the first visit. I had a portobello ravioli, which was very well prepared. The restaurant’s actions and the meal warrant a reconsideration of my previous low rating – and another chance.

Brio is meant to be a fancier version of Bravo, and while they do have a few unique dishes, I really believe it is the same food at a higher price point. I have not loved any of the food I have tried from there, and although they are great at accommodating large groups (we had a group luncheon for my cousin’s baby shower), it is not my first choice when it comes to spots to eat at Legacy Village.

from the bread to the salad to the entrée, everything was delicious, perfect amount of seasonings and really delicious!
server was a little off
beautiful restaurant, décor was fantastic, very chic!

Very nice looking place. Came before dinner rush, so it wasn’t too busy. Nice staff very attentive and informed us if something would take long.
Apps:shrimp and eggplant– really good, great zing of spice and they used white eggplant which i prefer over purple. Much more tender.
Chicken Milanese– pretty good… liked the herbed pasta but overall not the best I’ve had and chicken lacked flavor a bit
So overall not fantastic but i enjoyed my meal and such and would return to try other dishes.

I came here on a Friday night with friends after our choice of restaurants were fully booked for the evening. I normally do not like eating at chain restaurants and prefer to try places unique to the area I am in but on this night, it didn’t happen that way. This is a chain restaurant so I wasn’t coming with any high expectations, yet still excited to try a place I’ve never been before, but unfortunately it was well below average.
The pros: our waiter was wonderful and very helpful with answering questions. He was patient and pleasant when we weren’t ready to place our orders after his third time coming around.
The food is really bland in my opinion and I really would not give it more than 1 star. I feel like microwavable entrees are better made than this. I did not complain because really what can they do about tasteless food? I love food, and I love reviewing what I eat but this place made it really hard and I can’t find one good thing to say about the food I ate that evening. If anyone is curious, I had the lobster bisque and the margherita pizza, neither of which I had more than a few bites from.
Two stars for the service we received that evening, zero for the food. I would not return and I would not recommend coming here.

Terrible service. I had to ask the woman who seated us to send over our server. Train wreck. Took a long time to get drinks and even longer to get our food. Pasta sauce on my dish was watery. No thanks. Reason #62 why I dislike chain restaurants.

Visited this location last night 1÷17÷2015.
Made a reservation for a large party and table was not ready upon arrival. Was told we could be seated once half of the party was there. More than half the party was there 5 minutes later and still had to wait for a table another 35 minutes.
After sitting, our waitress had more than one table even thought we have a party of 14. Took over an hr to get salads and appetizers.
Once food was brought to the table the portions were uneven to say the least. Plus s few people said their good was cold!
Used to love eating here, but after this night of embarrassment with friends and first time visitors… I dont think we will be back!

As with most chains, they are pretty consistent one location to another. This one is the same as most.
The food is generally good. We had a large party and were able to make late reservations. Happy that the restaurant was able to accommodate us. We also had to waitresses serving us. The both did a good. job.
In general, the service was good. The food was ok. I had a pasta dish but the pasta was a bit overcooked. The sauce was good. Most people at the table seemed to enjoy their dishes.
Overall good job.
Biggest headache about this location is location. It is part of Legacy Village. Parking is pretty poor here especially during the holidays. There is valet parking nearby.

Went here for lunch with friends. Nice menu, with pasta, sandwich, salad and soup selections. On the weekend, they also have a brunch menu. I had the vegetable omelet, which was awesome. Well prepared, generous portion and good flavor. Salads have a nice selection, and the sandwiches were well prepared with good portion size. Pasta selection good as well. All items tasted freshly made, and not excessively seasoned. Service was friendly as well. Recommend if you need a place to eat lunch at Legacy village.

I came here once and will never, ever go back. I ordered a pasta dish, I can’t remember which. I’d eaten about a third of the dish (it did, admittedly, taste pretty good) when I came across a gigantic bug, some sort of cricket I think. And this guy was cooked into the pasta. He didn’t just fly in there while I was eating, oh no, he was nicely settled into his carbohydrate nest.
After staring at my dish’s added protein for about 2 full minutes, I shakily called over our server, who examined my plate with similar horror. She whisked it away and offered me a new one. I wasn’t quite the mood but she insisted I take the fresh one to go. Never really worked up an appetite for it, through.

Service here has been a consistent struggle clearly for management. Lot’s of mass production food and process sold as made to order. Food arrives half hot… half cold every time. Staff not trained to keep pace with the complaints heard coming from other tables. Profuse apologies abound.
If not for my father-​in-​law who loves this abuse, and complains profusely at every visit… I would not eat here.
Perhaps it’s just this location. I would love to eat at their flagship store to compare.
It’s not working here, that’s for certain.

I’m AMAZED that this place is receiving more than one star from so many people!!! If it were up to me I’d leave no star for this awful place. Although it looks nice inside, when I go to a restaurant my main goal is to enjoy the food and the service!
When my husband and I arrived we already knew what we wanted because we looked at the menu online prior to our arrival. We ordered our food and the waitress brought our bread and appetizer to the table. The bread wasn’t good… very hard, and the calamari was awful!!! It was a plate full of green peppers topped with some pieces of calamari to make it seem like it was a full plate! I’ve never seen that happen in life!!! If I wanted an order of green peppers I wouldn’t have ordered calamari! When the server came back and saw the plate full of green peppers she didn’t ask if we enjoyed it or nothing, she just took the plate as if it was normal. At this point I was so nervous about my food because I was already disappointed with both the bread and my appetizer.
The food arrived. I ordered the pasta alla vodka (which I’ve loved everywhere else I’ve had it) and as soon as the plate was put down I knew I wasn’t going to like it! It looked nothing like it should’ve looked and of course I hated it! It tasted like I was eating vomit, so when she came to refill our drinks I told her I didn’t like it and made her take it back. My husband had lasagne and said it wasn’t good either so I decided to not even replace my meal with anything. We planned on getting dessert but that was scratched off of our list ASAP! I’m pretty sure the waitress knows the food there sucks because I noticed that she NEVER asked how we liked any of it.
People, please don’t get caught up in the way things look!!! Restaurants are like people and not everything that looks good is good!

I would have normally given a higher rating to Brio, but I have one major complaint about this location in particular. The bar area is ridiculously cold, I had to sit in a winter jacket the entire time. After asking the waiter, he said that the temperature sensors are next to the kitchen, so half the restaurant is very warm and half is very cold. For that reason, I simply could not enjoy my dinner.

This place is a chain and the only good thing about this location, is that it has a beautiful interior and is around Legacy Village. I had the Chipotle Chicken & Bacon Panini and it wasn’t bad, but I think that for the price of everything, this place was just very average.
The service wasn’t exceptional either and I think that it is just another Cheesecake Factory look alike. If you are going to Legacy Village, I would go somewhere else in the area,