Herb Chambers Cadillac of Lynnfield

Customer Service is always 5 star. From the moment you enter the bay. Sal is there with a Big smile.
Michael has always been courteous and attentive to what’s wrong with your vehicle.
While your waiting in the service lounge the sales people stop by WALTER to say hello.
I would recommend this dealership.
George F

Wonderful car dealership! Sam helped me purchase my new Mazda3.
They are not pushy at all and are extremely helpful with the whole process. This is my first time buying a car and they put me completely at ease. I absolutely recommend this dealership!

This is my first time with «the Cadillac experience», and Herb’s Lynnfield dealership was everything I expected. Everything about the experience was proactively taken care of with positive, helpful attitudes all around. Alan, Lorn and Sal were all great to deal with. The service department was great getting my car prepped. I look forward to a long positive relationship with this organization.

I had to go back and get a new tire because I mangled one of the front tires. Well it cant be said enough, you cant beat Herbs dealerships the Caddy place up Rt.1 has all the really nicest people working to make you happy. Me, I am always satisfied with whatever they do, because I drive out with confidence that they did the right job. And the coffee and goodies are good too. :)

Everything was 5 star and top notch service. Ted was great in helping me set up the appointment and Michael could not have been more professional and accommodating.
While it was a bit annoying that the wrong part was sent and I had to leave my car for another day, Michael called and emailed me to inform me and I already had a courtesy car so I was set there. I understand that these things happen and frankly it is more about how you respond to them when they do. Michael couldn’t have done a better job.
The folks here continue to impress me. I purchased my Cadillac from them after a terrible experience at Norwood Cadillac (avoid at all costs). The folks in Lynnfield recognized that we were coming in from a poor experience elsewhere and took great care of us. That level of service only continued during this past visit to Lynnfield. I have gone to other Cadillac dealerships for service which are bit closer to my home, but I will not head there anymore. A few extra minutes out of my way for this level of service is well worth it. Thanks to all.

Our SRX needed a routine service — and as there are no Cadillac dealers near us in Vermont, we «squeezed» in the service at Herb Chambers with very little notice. (And, by the way, we had our two dogs with us.)
We were impressed! Michael Anagnos was friendly and hugely efficient. The dogs were welcomed — and even given doggie treats. Michael kept us posted on the progress being made on our car. We were initially told that the service would take 90 minutes, which was fine. It actually took just a over 30 minutes. Just enough time for Her Ladyship and I to enjoy a delicious free muffin.
The car was clean and ready to roll in record time.
Very impressive service — thank you!

After trying another Cadillac Dealer, couldn’t run fast enough away from them. So glad to back under the wings of Michael and Paul in service. Sal the valet gentlemen is just that. A true gentleman. Love the fresh fruit in the refreshment area.

Herb Chambers Cadillac provides the sort of service that one would expect from a Cadillac dealer, something that we found not always to be true in the Boston area. But this is the real deal, where excellence and courtesy meet. Herb Chambers Cadillac’s service is A+

Terrible service disrespectful business managers. Would never return or recommend anybody go there. After submitting this initial review, Cadillac redeemed themselves. The genera manager mr. Merullo called me and he was very concerned about the way I was treated by Frank gambone. He was very apologetic and agreed to honor the deal I was given. So I decided to go go back and get the car, I told mr. Merullo that I only wanted to deal with Sam Cusenza as he treated me with the utmost respect and went above and beyond to make my experience with Cadillac as plesant as possible. He made me feel comfortable and at ease. No pressure. He is the best! I cannot praise him enough! Cadillac should be honored to have someone like him on their sales team. The day I picked up my car Sam went through every option and showed me how they worked. He never even rushed me or lost his patience even though I asked him the same questions over and over. If it weren’t for him, I don’t think I would have returned. I am very happy and pleased to know that Cadillac stands by the customer. My experience started out on a bad note but ended up on a good one. I luv my ATS!!!

Exceptional service at Herb chambers Cadillac. From the valet Sal to Michael in service work couldn’t have been better. It’s nice to drive a Cadillac but what makes it even better is the staff at HC Cadillac with Michael Anagnos in charge. I even had a cold bottle of water in my vehicle at pick up! Wow! Very satisfied customer.

As always, the service at Herb Chambers Cadillac of Lynnfield is exceptional! Service manager Mike is the best, every time, never fails. Sal the guy that brings my car out after the service is completed is pleasant and professional too. Herb Chambers has a great team.

The service I received at Lynnfield Cadillac was beyond my expectations. Very professional fast and friendly service. My car was also washed and sparkling when I picked it up. 5 stars!

Just bought a pre-​owned 2012 Honda CR-​V for my wife. Our salesman, Dick Dooling located it for us at Herb Chambers Boston. He went and picked it up and brought it back to Lynnfield for us to test drive. The car was in mint shape and my wife loved it. Dick Dooling was exceptional. There was no pressure to buy, and Dick new all about the Honda even though his dealership is a Cadillac dealership. The car was ready when promised with plates, inspection sticker and a full tank of gas. The business manager, Lorne Keplar, did not pressure us to buy the extended warranty or any of the options. I’ve bought a lot of cars over the years, and this was one of the best, if not the best experiences we’ve had. I highly recommend Herb Chambers Cadillac of Lynnfield.

Very friendly staffs!

Fast honest service. They even gave me a ride back to work after I dropped off my car.

This dealership is light years above others, most noticeably the Norwood service location. Lynnfield not only tries to help you, but does all they can to cater to your needs. I was in a serious bind this weekend and both MIke and Paul from service did all they could to get my car in, get me to a rental place and make me feel secure that they’ll do all they can to deal with my car as soon as possible. After dealing with others, there is no way I’ll take my cadillac anywhere else and if suggest others do the same. Great job guys. You’re fantastic!!! Thanks again for truly displaying customer service. I will be sure to spread to word.

Brought my car in for service received a great loaner waiting for me. Looking at buying the loaner. Picked up my car a few days later everything works fine. Wife is happy again with my car.

I have had two interactions with Herb Chambers Cadillac in the last 30 days. Both were very positive. The first was when I had a check engine light come on. Paul the service writer was able to get me right in and get it diagnosed and fixed quickly. At the same time, I knew I needed a new rear shock and I had purchased the new OEM part online and was going to install it myself. I asked Paul that if while the truck was up on the lift for the other service they could install the new rear shock? He said sure, no problem and only charged me a half hour of additional labor. That type of can-​do attitude is not one I am used to receiving from a car dealer. I am used to being screwed at every turn.
My second interaction was 15 minutes before closing time on Christmas Eve and was only over the phone with a service writer named Michael. My battery had died in the parking lot of my son’s daycare center. It’s was pouring rain and getting dark and I had my wife and two very young children with me. I called AAA and they arrived to jump start my truck. It wouldn’t take a jump and after several attempts, the AAA driver diagnosed it as having a bad starter. We were already late for a Christmas Eve party on the south shore and additional we were planning on leaving for a road trip to visit family in upstate NY the next day and needed the truck. I called Chambers to see if we could have it towed there and what their holiday hours were. Michael asked a few questions and within a minute or so he said unequivocally that it wasn’t the starter and instead suggested swapping in a new battery. The AAA driver disagreed and he and Michael went back and forth on the phone until the driver agreed to install a new battery. As soon as he did, the truck started right up! Without Michael’s input, the truck would have been towed, we would’ve had to take a cab with two little kids, we would have missed two family Christmas parties and been without the truck for a few days. Again this type of service is over and above what I am used to from a car dealer. Thank you Paul and Michael!

I had to have my first service call on my new SRX. The service department is outstanding in every way, from the moment they greet you until they open the door fo you to drive away. They keep you informed on the progress. They have a very nice waiting department with all the luxuries of coffee, tea, snax, fruit, and even ice cream! I’m able to work while I wait with their wi-​fi. Besides my car being professionally cared for, it’s washed before I leave… It truly is outstanding service with attention to every detail.

I went to the new Lynnfield location, as opposed to the shop they used to share with Chevy. My service was done quicker than promised, my car was spotless and they explained everything to me that was done. The waiting space was very nice, with Wifi, snacks, comfortable seating and TV. I will definitely return for my next service.
My only complaint was that the online booking didn’t go through, and eventually I had to call to schedule the service.