ADG Printing

I have a small consulting firm so I only order a few times a year. ADG has been great quality and supportive but today they lost my business. I am traveling and needed a job shipped. There was a problem with my submission so I corrected it and then called to confirm. I was told the job could be done, shipped the next day and received by the end of the week. It is Monday and it is not due to be delivered until the close of business — negating the need for the order. My call today was handled by an employee who lied to me, lied about my partner’s conversation and told me that, since I only order a few times a year, the loss of our business is inconsequential. As a small business owner I am disheartened that this company has no respect for me or my business. This was the first time we had a problem and, wow, did we discover their lack of customer service! They’re great if nothing ever goes wrong but if it does don’t expect them to take responsibility or make amends. All I got were insults about how little work we ordered and how busy they are. There are many, many printing companies and I will just search Unilocal for some great reviews. In the meantime, unless you are a mega-​client, watch your back with these ‘dudes’. They’re vicious!

I have used ADG for years and they are consistently high quality printers with excellent service and turn around times.