American Aesthetics Med Spa

This business is closed. I actually did show up earlier this year to demand my service for what I purchased… only to find the facility gutted and business name removed. Groupon was gracious enough to credit me the money back.

So here I am a year later and hundreds of dollars down the drain. The hair removal was great as long as I was going. I now have just as much hair and I have ever had. I don’t know if it’s their equipment or the process in general, but what a waste. Still hairy, just now with less money

I «prepaid» for a facial — $ 90. I called to ask for a refund as they have had their equipment stolen, they said they would still do facials, so would not refund my money. Now they are CLOSED and their phone doesn’t work. Rip off ! I hope I can find a way to get my $ 90.00 back; plus they owe me a few more treatments. No Bueno!

My boyfriend just bought a maintenance package and now the spa has suddenly closed! They said all their equipment was stolen. I’m really not quite sure what to think of this place. His hair loss is splotchy.

DON’T WASTE YOUR MONEY! I also bought the six treatments for small area (underarms). I even paid for the 1 yr maintenance that they recommend to everyone. After first two treatments things were looking great. Hair was thinning out and was not growing as fast. But after that it just started getting darker and growing as fast as before the treatments. After 6 treatments I complained because I saw no improvement. They gave me two more full treatments. I have been going to maintenance every 4 – 5 weeks for about 9 months and still no improvement. Now I have not had a treatment in two months because they claim that they got broken into and cancelled my appointment. Their website is also down. They are not answering their calls. I think it is all a big scam.

I also bought a groupon for laser hair removal. When I got there, I found out I needed to pay $ 400 more to have the service I thought I had already paid for, so I have some distrust with them. I have had all 6 treatments and still felt like most of my hair was still there. So I paid another $ 500 for a year of maintenance. I’m halfway through that now, and I feel like there still has been no difference. So now I’ve spent over $ 1000 on something that didn’t really do much. Appointments only last about 10 minutes, which includes changing time, so I don’t feel like they are very thorough. I would recommend using a different medspa as it seems this one doesn’t have a very good reputation.

DO NOT WASTE YOUR TIME AND MONEY!
Like everyone else, I too took the bait (Groupon deal – 6 small area treatments) and went for it. Point blank it just doesn’t work!
I threw away $ 250, plus gas money plus time driving to Lynnwood from Seattle, and I hope this stop YOU from doing the same.
When I spoke to Jessica about my concerns that there was literally NO difference She gave me the same speech they have every single time they ask if I notice a difference and I say No «Everyone is different and many people need a follow up treatment, bla bla».
Why would I spend any more time and money on a place i have ZERO trust in? I actually have one more treatment to go to and she offered me a free 7^th one due to my dissatisfaction, but I’m not going to waste any more of my time here.
The technicians are nice girls, but this place is a rip off. Pay the extra money and go to a legit place.

I received an email from them apologizing for the customer service during their groupon coupon deal. That was nice.
I bought a large area Brazilian hair removal from Groupon but when I got there, I found out that it doesn’t cover the entire area. So I paid about $ 400 extra (can’t remember the exact price) on top of my Groupon. After the Groupon session, it was not done so I bought an unlimited 1 year maintenance. I figure why go somewhere else when they already have my chart and records here. It was not so much because I love their service. I would probably go elsewhere but it’s so close to home.
It took a few different technician before I found the one I like. The technician turn-​around is quite offen. I would find someone I like to later find out they don’t work there anymore. Three times that happened to me since I’ve been going here. There were 2 ladies that did not seem to do a good job and seemed uncomfortable working the area down there and tried to get it over with without being thorough.
All-​in-​all it’s an ok place. The atmosphere is nice. The service is friendly.

I have to update this review because the service did not actually work. It looked like it was working, but apparently it was presenting false progress because at this point I have 100% of the hair that I had originally under my arms and it grows at exactly the same speed it did previously.
So I don’t know why I would give them anything over a 1 star review given that their laser hair removal service does nothing — I had 7 sessions, I have dark hair and light skin which is theoretically the best combination, and still nothing actually happened.

I just finished my 6^th and final laser hair removal on my legs. I am extremely disappointed! I have no hair reduction whasoever. Never missed an appointment, followed all the rules and no results.
I was treated by 4 different people and came to find out that they used the wrong level the first 3 times. So basically I had only 3 treatments. And no, they won’t do anything about it.

The girl at the front desk is TERRIBLE. They canceled on me twice, and when I did finally get an appointment, they made it with the wrong person. It took 3 appointments before I had my first treatment. At no point did she apologize, offer any sort of compensation, or even say thank you.
On top of that I waited 30 minutes for my appt.
I’m so happy my Groupon is over with. The technicians are fine, but the amount of time it takes to get the service is not worth the coupon deal.

I read and agree with all of the bad reviews that came before me. Pretty awful.
I also called and after calling 3 times throughout the day to a busy signal, I was finally able to get a ringing phone and that’s all it did — ring, and ring, and ring. So I used the email on their website (that specifically says on the website that you can use it to set up appointments) and asked them to please email or call me to set up an appointment. Days went by without response, so I called again and got through. Just FYI, it’s been over 2 weeks since I sent that email and no one ever responded.
The building is a dingy one, older and not well kept. I tried to ignore this as it was a little bit nicer inside their office. Not great, but okay. It’s really small, the walls are thin between rooms. Not sure about «Emily O.“‘s review (the only good review, way back in 2010) as she says they «took [her] back to their waiting area»… there’s no «taking you back». The reception desk is the same room as the waiting area, and those comfy suede couches are now stained.
The receptionist was checking someone out and this took over 10 minutes. She didn’t acknowledge me at all during that time (No «I’ll be right with you!» or anything). Even after the client walked away from the table, she still ignored me, it was awkward. She checked me in and the check in process involved a lengthy questionnaire — an entire page of which was «What other products are you interested in?» aka the first thing they ask me to do is tell them what to sell me. Ugh.
I was taken into a room at my appointment time, so that was good. My «luxurious Multi-​Derm Ultra-​Fusion facial package» was a 15 minute microdermabrasion. Now, I’ve gotten a facial before: They put a towel around my hair to protect it from products, covered my eyes to keep product from going into them, and used surgical gloves to apply everything and work with my skin.
This girl did none of that. She didn’t cover my hair, or my eyes. I got «serum» in my eyes, and they’re lucky I didn’t get the abrasive material used to exfoliate in my eyes or it could have seriously scratched my retinas. Big no-​no. Aside from that, instead of surgical gloves she used food handlers gloves — those clear, baggy gloves they use at Subway — on my face, so it was like being worked on with a grocery bag. She hit me in the head TWICE with the microdermabrasion wand, and there was no facial massage of any kind — it was just her slathering on the lotion with the grocery bags, with her 2 index fingers as if she didn’t even want to be touching my face. To make matters worse, most spas open your pores with a hot, damp towel. She used a sopping wet, barely lukewarm towel — so wet it dripped down into my hair and my neck. During my 15 minute appointment, other employees knocked on my door twice to get supplies from the room I was in. Less than relaxing.
She was friendly.
I would never return here, and the long, relaxing facial I had planned and paid $ 150 for was a painful, short-​lived mess. Never again.

Like many of the other reviewers, I purchased a deal online for treatment at the spa. Mine was for a body wrap. I went in and there were tons of other women rotating in and out of rooms; it was like an assembly line or something. Finally I was called back and it was not a relaxing experience. The whole thing was very rushed and totally different than any other spa I’ve been to. I’d never go back… it seems like all they do is lure people in with groupons and whatnot and then they try and pack people in for appointments every 15 minutes or so.

Purchased a groupon for laser hair removal in January for my girlfriend. Since she works normal bank hours they couldn’t get her in until May. When she went in they preceded to tell her that their advertised Brazilian wasn’t an Extended Brazilian which includes the labia rectal area and the bikini line on your inner thighs. If you want that that is another $ 550. I spoke to the Manager Kira or Kiran and preceded to tell he that they should have explained that better in the fine print of the groupon. She told me that they can’t!!! I don’t undertsand why they can’t, but it sounds bogus to me. I preceded to call other places and see if what they called a Brazilian covered these other areas. Every other place did and when I presented it to her she was so furious she refused me service and told me to get my money back from groupon. So my advice is, «steer clear of this place!!!»

This is the worst spa I have ever dealt with! Save yourself the headache and stay far away from this rude and unprofessional business. It took me over a week to book my appointment because no one would call me back. Then my appointment was book incorrectly and when I called to clarify why the woman couldn’t answer my questions. She threw a fit when I asked to speak with the manager and told me if I wasn’t happy with her answer I «should just get a refund.» Despite multiple calls and being told the manager would call me back later that day, no one ever called. They completely ignored my issue. I had to file a complaint with the BBB to get a refund!

I had my initial consultation yesterday– they explained my initial consultation would be to make sure I was a good candidate for laser hair removal as not everyone is and that if I seemed to be they would do a test area to make sure I did not have problems. Everything went smoothly and I am excited for my 1^st appointment. Jessica and Kiran were friendly and helpful when I came in and then Camelia and Janet who handled the actual consultation and test area were wonderful.

I want to agree with ALL the bad comments before me. I had to call nonstop to finally hear someone answer and I mean NONSTOP. Finally a receptionist picked up the phone (thank you your highness for getting your butt to the phone) and in an extremely rude tone of voice, like I have just woke her up from a beauty nap asked me of what did I want. As I myself worked at the front desk offices before and actually know how to talk to people asked in a polite tone to schedule an appointment. Finally, as in doing me a huge favor she actually did make me an appointment, adding that if I don’t call 48 hours ahead to cancel my entire groupon would be canceled even though on the groupon page it said that 50 $ charge MAY apply. I ended up not using the groupon, instead transferring it to my friend. So I called, (the story with answering phones has repeated itself), I canceled my appointment and said that my friend will call back. The lady just simply hung up on me. My girl friend called them, made appointment and then when she has already taken time off of work, THEY have canceled… Apparently now they only take people Monday through Wednesdays.
The moral of the story: I will NEVER go there and will make a note to tell every girl I know not to ever visit this spa. I had to deal with the rudest, most unprofessional staff ever.
Can’t really say anything about the services since I never went.

Bought a Groupon and made an appointment. They couldn’t get me in for about 3 weeks. Then they called two days before my appointment to cancel it and told me they were only taking Groupon clients Tues and Weds from 1−3pm. My schedule will never allow this, so I will not be able to use their services.
I understand that Groupon can be hard on businesses, but they do have several tools with which to plan ahead for the large influx of customers. Calling and cancelling on short notice and changing your policies midstream to be totally unaccommodating are not those tools.

Where can I even begin when sharing my experience with this spa? Let’s start with the standard greeting I received from the receptionist, that’s fine, who cares as long as I have an amazing service, oops spoke too soon!!!
My esethician greeted me 25 minutes after my appointment time and took me back to a very boring and clinical looking room. The room did look clean and organized. The bed was hard and my lower back started hurting like five minutes after laying on the bed. It took an additional 10 minutes for my facial to start because the esthetician kept having to leave the room, she didn’t have the products for the facial, and then she left again cause she didn’t have her magnifying lamp!!!
Ok 35 minutes after my appointment time my facial actually started. The hand movements she was using was really light and I felt like she wasn’t really cleaning my skin. I did not enjoy the actual facial at all!!! There was no steam, no extractions, just mask and wash.
40 minutes later my 60 minute facial ended!!! Are you kidding? There was still little beads on my face!!! I asked her to wash my face again.
I am never going back here again! I felt ripped off in so many ways! The lateness with no apology, the bad treatment during the facial, my time cut at the end. I bought a buywithme coupon for this facial and thank god I did not pay full price!!! Buyer beware!!!
Two days later I went to a different spa in Mill Creek and got another facial!
I do want to add however that even though I did not have a good experience the esthetician was pretty nice.

Until recently, I never knew this place existed! It is located in the parking lot of Alderwood Mall and it is located in the upstairs of the building.
I received a gift «booklet» for a massage, facial, and body scrub; all I need to do is pay gratuity. I had been in desperate need of a massage, so I called to schedule that portion right away.
When I walked through the door, I was greeted warmly and offered water. The gal at the counter took me back to their waiting area which had comfy suede couches, relaxing music, and the sound of a babbling brook.
Now these accommodations are pretty standard for a spa. The great part was the massage! My massage therapist was Danielle. She asked me if I desired Shiatsu or Swedish massage, and after a short conversation with her, she decided she would do a combination of both. I told her what areas were sore and tense, and that I like pretty hefty pressure.
That massage was FABULOUS!!! She wasn’t afraid to really get in there with the pressure, but still asked how it felt and checked in periodically. The table was heated and I so did not want that massage to be over! Great experience and I will be going back for the facial, body scrub, AND ANOTHER MASSAGE!