Autoplex Motors

I have had better customer service during a TSA strip search. I was approved, but the vehicle for sale was not as advertised. They stated that they would find some other vehicles that might work in my price range. The next day, the sales person called to see if I got the list he sent. I hadn’t. He seemed perplexed. I called and talked to the owner the following day, and he stated that he had not yet sent the email. So now I was the one perplexed. I then heard nothing from them for a week. A week. Then the rep calls me to tell me that he got me approved for the same car that I was approved for a week and a half ago, but didn’t want, because they advertised it one way, when in reality it was far less of a car. To add injury to insult, he states hes going to,‘grab my file’…and puts me on hold for 10 minutes. Your money and your time is far too important for these guys… at least mine is.

Called up to ask about financing a vehicle and was told to fill out their online application. The rep said that he’d call me back in 30 minutes. After I didn’t receive a response for several hours I emailed the rep directly. After 18 hours I called them back. The answer from the banks was not favorable for the type of vehicle that I wanted so apparently he just opted to not contact me. Even if they won’t be able to make the sale, they should at least reply to inquiries within the time period stated.

Neutral about my purchase of a used BMW at their dealership. When I came back to pick up the tabs, they did give it another service, did about $ 800 of work at no extra charge, even though it was not covered.
My update later:
Days after I wrote my review here, I noticed trouble with the alignment still. Took it to my own mechanic. The alignment work had not actually been done at all, and the care needed a number of repairs.
Don’t know if I’d recommend this place. If you do go there, bring your mechanic with you.