Banfield Pet Hospital

Thank you for being so kind to my «girl» Maxine. She can be a real challenge to treat. Drs Smith, Hollan & Selmon have always been very professional and have given good advise.
A thanks to Janelle for working her in on already busy schedule and Dr Selmon’s staff. I have recommended Banfield to friends and family before and will continue to do so.
Maxine is on the mend and even took her meds.
Charleen Dickson

The Lynnwood Banfield was the only vet that would take my cat when I thought she was going to die. She was throwing up blood, long story, but I called everywhere even Everett Banfield and they would not take her or see her. Lynnwood said bring her in right away. She did not die, they gave her some medicine and changed her diet, which is expensive but my cat is ALIVE. I am on the wellness plan and the cost covers teeth cleaning which the total yearly bill is the same price as one teeth cleaning ANYWHERE else but also includes her vacinations and yearly checkup. Plus when traveling, we called them and they faxed our records to a boarding place who would not take our dog without her shot record which we forgot. The staff is the most kind and caring I have ever met, from the receptionist to the Vet but everyone in between. I travel two cities to go to them and have gone through 4 vets. They are the best for me.

I wanted to add to my old review, please read old review as it is very thorough, but I was talking to my parents last night about our awful experience with Banfield and I realized I left out a really important piece of our terrible experience. As you know, I have been coming to the Banfield pet hospitals for years. Every time I am there, I give a donation as they ask for donations for those who cannot afford their pet’s treatment. After coming here for years, my dog, at only age 8, became very ill. He was not eating and we had no idea what was wrong with him. He was breathing with a lot difficulty and it was obvious he was suffering. We ran some expensive tests and they still couldn’t figure out what was wrong. They then asked to run even more tests that were ridiculously expensive! More than any human surgery would cost! This is very frustrating as I have been coming for years, always paying my monthly fee for the wellness plan in case my pet every gets sick. Apparently the plan does not over major things like these. WTF! That was the whole reason I paid for it monthly, as I thought it would be like insurance if he ever got sick. WRONG! They just love to screw you out of money and do not care about your pet at all. The new tests we could not afford and I told them, every time I am here I donate to those who cannot afford treatment. Well at the time I was just a student, my dog was very sick, suffering, and I became one of those who needed those donations to pay for my dog’s treatment. They were making this so complicated and just would not do anything for my dog without thousands of dollars. The only thing I could afford was to put him out of his suffering. That was the hardest thing I ever had to do. I hate Banfield and I hope they get shut down. I would advise anyone to not get fooled by this awful establishment and find a vet that truly cares about the well being of animals.
And Lisa, the lady who always comments on the bad reviews telling Unilocalers to contact their client advocate team. new flash! Your stupid client advocate team has done nothing for me except give me run around and waste hours of my day calling. Even with a full refund of my wellness plan (which they would never do because they are so money hungry), they still cannot bring back my sweet dog. I hate Banfield Pet Hospital so much! Ugh!!!

Be careful when signing up for wellness plan. I took my cat to the Lynnwood WA office. They are not honest and will keep charging u without asking. We paid our balance in full and said we were not happy with the service. They charged our bank account without asking the following year. When I called them to ask them, they kept putting me on hold. Finally they said, we have emergencies we have to call u back… still haven’t heard back. First thing Monday morning, I am calling the business office. Truly a shame, just want your money, don’t care to help.

Do NOT take your pets here. The vet seems incompetent and sketchy and the company has dishonest and shady business practices. I WISH I had looked at Unilocal first.
This is my family’s experience: We rescued a kitten from a someone who had taken in a feral cat that then had kittens. We headed straight for PetSmart for kitten food, a tiny litter box and some toys. We already have a cat and two dogs at home so we were pretty set with stuff in general, but needed some kitten specific items. While shopping with our kitten a sales person came up to help us and we told her our story. She gave us a booklet for newly adopted pets with coupons for products and an exam at their vet. I didn’t even know PetSmart had a vet, but was excited to know I could get our new kitten in to be seen before Monday. We called and made an appointment at the PetSmart/​Banfield near our house (this one). When we went in for our appointment we were going to use the coupon in our booklet. They pitched us their Wellness Plans, and after looking at the cost of the visit with the coupon vs. the cost of it on the Wellness Plan we decided to get the Wellness Plan. We were even considering signing up our other three pets as well since we had recently moved to this area and did not have a new vet yet, we were still going to Seattle for regular exams and had gone to Perrinville Animal Hospital for an emergency once. This Banfield is so close to our house we could walk there so it seemed like a great location. I don’t know why I didn’t question if they were even any good or look for reviews. Don’t make my mistake.
The tech was great. Very friendly and knowledgeable. The vet was Dr. Shri and she was super odd and quiet throughout. The tech did almost all of the talking and the examining of our kitten and I thought the vet must have been new or something. I told them the kitten was 6 weeks old when we made the appointment over the phone and again when we checked in, but the vet mentioned the kitten being 8 weeks so I corrected her and said the kitten was only 6 weeks. A few moments later she was talking about vaccines and flea treatment for an 8 week old kitten. I again spoke up and said the kitten was only 6 weeks old. The third time she mentioned to the tech about the kitten being 8 weeks I asked if it was written incorrectly in the computer, and if so could she fix it. She seemed annoyed with me and in an exasperated tone said something along the lines of ‘if the kitten is only 6 weeks old you can’t get the vaccines or flea treatment so there isn’t much we can do here’. I was shocked! She was willing to risk the kitten’s health to do treatments that were not appropriate for his age/​size? The tech spoke up and said something along the lines of ‘but if the kitten is only 6 weeks old it wouldn’t be safe to do those treatments’. I was thankful that he was there as he seemed WAY more knowledgeable than she was. I again thought she must be new because of this and because he was showing her how to look things up or order tests on the computer. I see others here have mentioned this same vet so she has been there for a while. She took a fecal sample from our kitten and it was horrible. She literally shoved this straw thing up his butt so fast and so far. I was horrified and the kitten screamed. Like I said before, we have 3 other pets and I’ve seen vets take samples or express glands before and never have I seen a procedure done so roughly. They also took our kitten in the back to take some blood and brought him back with bandaged on both back legs saying they couldn’t get enough blood out of the first poke.
So after this was all done and we were home I then start thinking what the heck just happened? I do not like this vet, let me check Unilocal to see what others say. So after reading reviews I decide that no way am I coming back here, that vet isn’t new and they clearly have a lot of unhappy clients.
We called the next day to cancel our Wellness Plan (when we signed up they told us we had 48 hours to cancel, but the paper work says 4 business days) but got SUCH the run around. My wife was on the phone for over an hour talking to 4 different people to cancel this plan. The wait times were atrocious and she had to be called back twice. Since we were canceling the plan we were going to have to pay more for our visit. Without the plan you have to pay for an «Office Visit» and a «Comprehensive Exam». When she asked what the difference between the two were, she could not get a straight answer. We knew we had to pay for the fecal and the blood test, but the «Office Visit» appears to be just showing up in the room and the «Comprehensive Exam» is looking in the kitten’s eyes and ears, looking at the teeth and feeling the belly. All of this examining the tech did. We wanted to use our coupon since now we were not using the Wellness Plan but we could not use it retroactively.
We clearly feel cheated.

I WOULD give Banfield Lynnwood 5 stars because of Dr. Hollan but they go down some because of Dr. Shri. Dr. Hollan is WONDERFUL. She is so sweet and comforting and very knowledgeable. Fortunately for her she’s currently on maternity leave and unfortunately for me, I had to see someone else when my pup developed some bumps on his head. I scheduled an appointment with Dr Shri. She came off as very unconfident and claimed the bumps were scabs, which really didn’t make sense at the time. She didn’t give me any recommendations or treatments. A few days later, my dog got more bumps down his neck! I knew something was wrong. I called Banfield and asked for another Dr. but only Dr. Shri was available within the next week. So I decided to go to Everett. I got Dr. Wells who was really great. She said they were not scabs and did a scraping to see what the bumps were. They ended up being a small bacterial infection! Thankfully she gave him some antibiotics and he’s doing much better! I will never see Dr. Shri again. I will continue to see Dr. Wells until Dr. Hollan comes back from maturity leave.

It’s very difficult to find good vets around here, and I thought Banfield could be different, but no. I have two cats and moved here with them 1 year ago. After had bad experiences at others vet hospitals I decided to give Banfield a shot, as more than one friend told me good things about the place. I got the Wellness plan for both my cats and schedule the initials tests they require when you start. I brought both my cats (one male and one female) for the physical tests and then a second time for clinical tests (such as blood, urine, dental etc). I asked them a special attention to one of then, as he has had a bladder problem and it would be necessary to check his urine to see if they are still forming crystals. I lefts the cats there as early as 7am and got them back around two. They told me both were fine, that they did all the tests and they didn’t find any problem. At this problem I started to notice something wrong as the doctor was calling both the cats as she… What a impersonal treatment when the doctor doesn’t even know the sex of your cat… But ok, if both were fine, then it’s ok. But it wasn’t! As they were finishing the documents I asked about the urine test for the male cat and they didn’t know how to answer — because there was no urine test for him O_​O They call the doctor again and she said they didn’t do it because there was no urine in his bladder… But why she told mw he was all fine if the most important test was not done??? So she asked me to bring him again when possible or try to collect the urine by myself and bring it there. A couple of weeks later, I noticed something in the name cat back and decided to reschedule another visit to check what would be that and to do the urine test. So I brought the cat again, he stayed there from 8am to 5pm. Once again they said he was all fine, but guess what? When I asked about the urine test they didn’t have an answer — according o the doctor there was no urine again at his bladder, but they wouldn’t say anything if I didn’t ask. I had to bring him a third time exclusively for the urine test and my can stay from like 9am to 12am and he impressively had urine in his bladder. Well. I was planning to start going to another Banfield from now on, but I can see by the reviews that people don’t like the other places as well. So good bye Banfield.

This location sucks! It’s only two miles from my house yet I drive 12 extra miles out of my way to go to the Woodinville one. Every time I have brought either of my dogs they have never figured out the cause of the problems. My dogs occasionally have skin flare up and things of that sort and I just get sent home with a spray that does nothing. Last time my older pup’s tail was bleeding and had an awful smell. I took her in and the vet didn’t know anything! She wiped it and said she must have gotten into something that irritated it and that «something» must have smelt bad… umm what? It smelt like an infection to me. Paid $ 100 for an antibiotic shot just in case. Waste of money. The vet also told us not to wrap it and let it be. Two days later it got worse and my dog started picking at it so bad we had to take her to the emergency VCA because it wouldn’t stop bleeding…$ 230 later cleaned and bandaged. They told us to go back to our vet to see what the next recommended step would be. We had been to the Woodinville location once before for both my dogs’ annual and to sign up for their wellness plans. We decided to screw the lynnwood location and drive the extra miles and we are glad we did. The Woodinville location is more organized and I have called at least 4 times in need of my dogs to be seen and they have told me to come right in. The Lynnwood location would tell me they are fully booked (even when it was an emergency and my dog wouldn’t stop vomiting) I would be able to either wait until a vet has time in between visits or to drop my dog off the next morning and they would try and fit them in at some point, which would mean they would be crated in the back for hours. We ended up trying to get her tail healed up but it wasn’t looking good, end of story we had to get most of her tail amputated $ 800. Thanks to the vet at the lynnwood location for blowing off my dogs condition which lead to my dog suffering and my wallet getting $ 1,030 thinner. Zero stars to the Lynnwood Banfield and 4 ½ to the Woodinville.

Here’s my story: I recently adopted a kitten (who I consider to be my «daughter») & she needed her first doctor visit for a wellness exam. Also, the previous owners were terrible people & couldn’t even tell me how old my baby was.
Anyway, we saw the deal where you came in to get a wellness exam for free if you’re new. Why not?! I wanted to check out their wellness plans as well because it insures my little fluffy & that includes a spay & microchip.
We arrive at Banfield a little early & everyone was excited to see Missy! We had time to kill so they played with my baby & unfortunately she came out of her shyness. I say unfortunately because she’s a lot more active than your regular kitten lol. Soon after we seen the doctor I think her name was Danielle Tyner (but don’t quote me) & she was extremely gentle and very informing. As soon as we got our baby she had fleas that we had to get rid of with a couple Dawn baths but Danielle reassured us that we did an amazing job! She gave us meds for our little ray of sunshine because she had a common kitty cold but said it should go away soon.
This hospital has been great and we will be returning in a week or so for our baby’s vaccines.
4 stars because the meds are SUPER expensive & before the visit I was told I could pay for Missy’s wellness plan that day & get covered the same exact day but now they’re telling me papers have to process. whaaa?

A few months ago I wrote a review of the Lynnwood Banfield stating what pleasant experiences we always have bringing our 3 dogs and cat in. The people working the front desk are always friendly, the techs are wonderful, and we love the doctors. I still feel the same about all of them, however, recently have changed my view of this clinic as a whole. Unfortunately a decision was made recently to hire a new practice manager named Brent something or another. He is an arrogant, pompous jerk with absolutely no customer service skills and no apparent understanding of the fact that people are concerned for and care about their pets. We have had the unfortunate experience of dealing with him the last two times we’ve called/​entered this Banfield and are ready to change vets. He is absolutely horrible and made our recent experiences unnecessarily frustrating and stressful. I, as a paying customer with wellness plans for all 4 of my pets, refuse to be subjected to such rudeness and disrespect. If this office does not fix this problem in the very near future, we will be taking out business elsewhere.

I had to put my 17 year old cat to sleep last week. It was time, but still a hard decision. I can’t say how much I appreciated the front desk staff, vet tech and veterinarian at Banfield in Lynnwood. I made the call on a Friday and they worked with me to get us in that day. They took us to a room immediately, and gave Baghera (my cat) a soft blanket to put on the table. The vet and a tech came in quickly and were with me nearly the whole time. I truly appreciated the vet. She talked me through the aging process, listened while I talked about Baggy’s problems, and helped me understand the choices I had at that moment. They let me cry and had tissue at the ready. It was the end of their day, but they never made me feel rushed, and took the time to make sure my cat was not stressed and I was OK. They even had a door that lead directly to the parking lot, so I didn’t have to walk past all the happy pet owners with my eyes leaking.

I have nothing but great things to say about this office and the direct team of Dr. Holland. Her staff is great with my dog, Ginger, and one of her vet techs even recognized me at the bank the other day on her day off and asked me how my pup was, she even remembered my dog’s name!
Ginger is on the Wellness Plan and was due for a dental cleaning (she was a stray and needed some help with her teeth). During our first visit Dr. Holland found a heart murmur. She wanted Ginger to come back in a month after a strict diet to check if the murmur was still there. She told me it wasn’t safe to put her under anesthesia for the dental cleaning with a murmur. Ginger’s next visit was murmur free so we scheduled the dental cleaning. Before the cleaning, Dr. Holland checked for the murmur multiple times (which was non existent) before proceeding with the dental cleaning.
I came to pick Ginger up after her cleaning, she was very happy and had sparkling teeth and did tricks for the Banfield staff before heading home!
Ginger had another Wellness appointment today (4÷19÷14) and we were in and out quickly and were completely satisfied with the entire staff and our visit. I wasn’t charged anything additional for the visit (The Wellness Plan is a monthly auto pay). The Wellness Plan monthly charges are very reasonable for the services that are included.
The staff is always friendly and has a genuine care for the animals that come into their office!

I, too, would give 0 stars if possible. These vets are out for money. I don’t think I’ve ever left here without being pushed to buy useless stuff. However, I would gladly pay whatever it cost for good, CARING vet service. We’re a military family and I figured this would be convenient since our dogs records would travel with us wherever. We’ve been in the area almost two years and I can say I’ve never been more disappointed in a vets office. Upon referral from a friend we drive 45 minutes north today to visit Dr. O’Rourke in Mt. Vernon and have never been happier. Unfortunately, since no one at Banfield could give us any answers without us dropping unreasonable cash for unnecessary tests, our dogs condition grew worse and there’s not a whole lot we can do at this point. We spent 20 minutes with Dr. O’Rourke today and even though the news wasn’t great we were so relieved to finally get some answers. He truly is for the love of the animal… Unlike the staff at Banfield. Save yourself some heartache and money and stay away from here.

These guys are really friendly and super great. I’m wondering if the staff changes since the more negative reviews below? They accommodated me when I had an emergency even though I called first — they could have just turned me away and said they were too full like all the other vets I called. Like them a lot! Only down fall is that they *are* quite busy and it’s difficult to get an appointment on short notice. But every other vet in the area is like that, too.

Had a cat adopt us in August. He just showed up on our doorstep.
We decided we would keep him as long as he didn’t belong to someone. So we wanted to take him somewhere to see if he was chipped.
We wound up here. They talked us into getting his «check up» and running all of the tests for FIV, Feline Leukemia etc. It seemed every time I turned around they wanted to perform ANOTHER test for $ 50 here or $ 60 there… We got him his first round of vaccines. Had to come back a few weeks later. During that time I discovered he had tape worms (I’ve had cats most of my life so I know what the segments look like when they’re left behind). So when I took him back for his boosters I let them know. They STILL wanted to do a fecal test because it «helps to know what kind of worm.» The test didn’t show anything! So they gave him the parasite treatment that would «take care of anything he MIGHT have.»
About $ 500 later I have a perfectly happy and healthy cat… wait… if my cat is healthy… how the heck did I wind up spending $ 500??? And as I was leaving they said I would want to bring him back in for a $ 160 teeth cleaning within the next 6 months…
The staff were professional enough, not overly personable and I agree with what some have said in other reviews… it’s like a pet-​care factory. Very dry, very in-​and-​out. Not that I expect some sort of song and dance when I take my cat to the vet… but going to the vet can be stressful for BOTH the pet AND the owner. A little show of friendly compassion could go a long way.
I don’t care to be bombarded with the info about the pet insurance every. single. time. I. go. to. the. vet. I heard the shpeal the first time I was there and I’m STILL not interested. Thank you very much :)
I don’t care for being «up-​sold» on this treatment or that test every time I go in. It comes off as very pushy.
I decided to try another local vet and I am over the moon about it! So I will not be returning to Banfield.
*UPDATE*
I am updating my review and giving 3 stars instead of 2. I would give 3.5 if I could.
As Banfield is one of the FEW Vet Hospitals (not including vet emergency) that is open on the weekends I have had to take my cat there a few times. We are currently dealing with a cat who has been diagnosed with diabetes. Which is VERY EXPENSIVE to treat. UGH.
I feel as though we’ve been treated better the past few times we’ve been in. I DID opt for the pet plan because in the end it would save us money. In all honesty however… the bills are STILL VERY EXPENSIVE.
The people who work there seem caring and friendly.
I still have a MAJOR issue. Of the 4 – 5 times we’ve had to bring my diabetic cat in, we have only seen the SAME veterinarian TWICE. It seems every time we go in wind up with someone new. Which can be very frustrating because I’ve had to call several times with questions regarding diet and behavior and I seem to get different information from each Vet. This has to be one of THE MOST frustrating things!

I visited Banfield Lynnwood’s Unilocal page to give my opinion, and I was shocked to see that the rating was low. I think it’s important to note that most of the comments are quite out-​dated and old. I also believe the staff has turned over at Banfield since most of these reviews were written. I’ve been to several (ssevverrall) Banfields in both Washington and Arizona. This is by far the most amazing office I’ve experienced.
My little dog became incredibly ill this past February. His intestines were hemorrhaging severely. I realized he was bleeding in the early hours of the morning, and rushed him to the Banfield that was open the earliest: the Lynnwood location. The staff and doctors were extremely quick to take him and help us. They were incredibly kind and compassionate (I was pretty hysterical), and spent a significant amount of time answering my questions, explaining possible tests, and potential outcomes. My pup was in pretty rough shape, and to make a long story shorter, he ended up spending the next three days in the hospital.
At no time did I feel the vets or staff were trying to charge me for unnecessary costs. They understood that I was a student and my finances were limited. They were very helpful in prioritizing «next steps.» For three days, I transfered my dog from Banfield (during the day) to an overnight hospital in the evenings. Banfield did everything they could to help out with the little things, too … like sending me off with puppy blankets, or giving me a can of food to take to the other hospital to reduct extraneous costs. They communicated extraordinarily well with the ²⁴⁄₇ emergency clinic that had my pup overnight. They called me several times just to check in and see how I was holding up.
The good news is that my little guy survived all of this and recovered well. I practically lived at Banfield for several days, and we’ve had to go back for follow-​ups and other complications. It was all very worth it. Even though there are other Banfields closer to me, I will also visit this location. The staff has been incredibly friendly and sweet, they always seem excited to see my dog, and I always feel comfortable visiting them. In fact, my skittish dog gets excited when he sees them, as well. They’ve consistently returned my phone calls and have also made themselves available for urgent questions or concerns.
Additionally, it’s easy to make appointments and I’ve never waited for very long to see the vet (in comparison to other offices, at least). They keep their clinic very clean and tidy. They seem to maintain their patient files really well, and have picked up on things other vet offices have missed. For instance, they suggested a different arthritis medication for my dog and provided options that the other vet offices never even suggested. And now, for the first time in over a year, my pup is running. He’s certainly happier and acts like a puppy again (despite his wise age :)).
I’ve had my dog on the Banfield Wellness Plan for years (initially in Arizona, then in the northwest). In the last seven years, we’ve visited possibly six locations total. This is by far the best office I’ve come across. I’m incredibly thankful for these vets and staff. They saved my little companion’s life, and have overall improved his quality of life (without ruining me financially). Unfortunately, it seems like well-​rounded and competent vets/​staff are hard to come by… and this location has exceeded my expectations and hopes. Honestly, if I can help it, I’ll never go anywhere else. I can’t thank them enough for putting up with me (I don’t think I’ve been the easiest client to deal with) and for providing such unconditional love and care for my little one.
I hope this review has been helpful and reassuring. I truly believe this is a completely different office/​staff than what was described in past reviews. I’ll continue recommending Banfield Lynnwood to my co-​workers and friends with high confidence.

We had an extern check our boy out do the initial questioning. He seemed very relaxed and surprisingly he removed him from the cage without any problems. Usually our cat hates the vet, so that was nice. For a student he seemed to fit right in and handled our cat very well. We had to get him up to date on his vaccines so nothing serious.
It was the visit from the actual vet that turned my visit sour. We have two cats, before we moved into a small apt, we were able to have them be outdoor/​indoor cats, which helped them maintain a healthy weight. Now they are 98% indoor and I will admit they started to get a bit pudgy due to this fact so we have been adjusting their food intake etc etc. She came in and was poilite enough however she made a point to show us that our cat was «obese» every 30 secs LITERALLY. She felt his backside stomach etc, and mentioned that she doesnt like to use two hands to feel the belly, that one had should be enough, but because our cat was «obese» she had the inconvience of using two hands. I know my cat is pudgy, I understand that, please dont point it out as though we are horrible pet owners who feed our cat twinkies and hoho’s for dinner… Also, she warned that if we dont start coming to the clinic for 300 $ teeth cleanings every 2 months, his teeth, being that they are in such terrible condition now… will rot/​fall out/​wont eat/​get sick/​die. THANK YOU.
Then came the used car sales man tone about buying the pet insurance and how it would benefit our pets. While this is actually something we planned on doing because over all it is nice to have cheaper pet care, my fiancé is in school full time and we are cracking the whip on extra expenses for a while unless it’s an emergency. We declined polilely, but only after a 10 min guilt speech. Everytime I came here, I would leave feeling as though I treat my pets badly, that they were unhappy because I was negligant, even though Im sure I was being dramatic. It’s horrible because I dont have kids, my pets are my kids, does a parent want to hear that they treat their kids badly? Yeah… thank you for your services.
It really does feel like a working pet factory, bring em in, bring em out, pay your fee. The vets do what they have to do and get out, the front desk staff the times we visited were a bit slow and actually refused to pet a dog stating they had pet allergies… then why on earth are you working in a pet clinic?
If we had any serious reason to bring our pets to the vet, we wont be bringing them here. We found a lovely vet now, at the Animal Hospital of Lynnwood. The staff is great, they actually LIKE your animals and treat them as though they were their own.

I would give a Zero feedback if I could.
I bought my pet in to check his right legs.
They diagnosed him to arthritics. They asked to take x-​ray which will cost $ 400. I am not aware of other places so I almost took an x-​ray for my dog. I had to make sure with other place and just to check x-​ray cost. They don’t see any of arthritics symptoms at all. I couldn’t believe it so I went to another place. They also see Ban Field misdiagnosed. I always hear people’s bad feedback about Ban Field but it comes to us from this incident.
Most of vets cost you around $ 200 for x-​ray.
So be aware of this place where you could bring your pet to death.
Another thing is that Ban Field has no idea or even no qualified doctors who can give you the right medicines.
200% chances are that they give you or attempt to sell you a product to make a profit without consideration of your dog’s allergic condition. They should not sell products which could bring a horrible allergy to your dog, that is non-​refundable. I get that medication is not usually refundable but they should not sell those without taking a 10 seconds look on each charts.
They will stiffen your pets’ body. be careful.

I would have to agree with the rest of the people below! I too would give this place zero stars if I could.
About a year ago I got a puppy and signed up for the wellness plan… Let me just say that I have been dissatisfied with their services every single time I brought my puppy in.
On one incident I brought my puppy in for her normal puppy shots. I took her home and she started vomiting and having diarrhea with worms coming out in both her vomit and diarrhea. They had me bring her back in to look at her and I advised them that I think she has worms and that the reason why she was having these symptoms was because of that. They told me «No» that was not the reason and the reason was because she was having an allergic reaction to the medication. A few days later she was still vomiting and having diarrhea with worms and they advised me to bring her in again. When I brought her in they determined that she did in fact have worms, which I had already told them from the beginning that this is what I thought the problem was. Now that they marked on her file that she has an allergic reaction to some medication (which she doesn’t) everytime she goes in for shots they put her on IV and some other medication and they charge me extra for this. I don’t feel I have to keep paying extra for this as she doesn’t have an allergic reaction. Everytime I go in I have to argue with the front desk girls and nurses to not charge me extra to put my puppy on IV because she doesn’t need it.
Another occasion, I had scheduled an appointment to have my puppy have her distemper/​lepto shots because my wellness plan is over on Sept 26^th. I spoke with a nurse who told me that her distemper/​lepto shots are not due till Nov, but because my wellness plan is over in Sept they would take her early so that’s why I scheduled the appointment for Sept. Well a few days later they called me and told me that my puppy was due up for her comprehensive exam. Since she needed her comprehensive exam done I asked if I could reschedule her distemper/​lepto shots to the same day as her comprehensive exam and they said yes they can do that and to bring her in. Well this morning I brought her in for her appointment and they told me that she was doing her comprehensive exam and bordatella shot today. I told them no, she’s supposed to be getting her distemper/​lepto shot today and her bordatella shot was scheduled for Aug. They said no, that she can’t get her distemper/​lepto shot until Nov. So I don’t understand why on the phone when I made the appointment they told me that she could come in to get her distemper/​lepto shot on the same day as her comprehensive exam (which was today). On top of that, when I got there this morning they advised me that the puppy plan doesn’t cover anymore of her puppy shots she would only be covered if she got the adult plan. So in other words, they wasted my time making me come in for an appointment.
I also called to see if I could cancel the plan without paying the rest of the months because I was dissatisfied with their services and they said no! I hate this place!
I do not recommend this place to anyone, unless you want to leave with a headache!

I, too, would give 0 stars if I could. I took my dog here and while they were trimming her nails, I was out in the lobby because they wouldn’t let me go back where they were trimming her nails (weird…)
I heard my dog literally screaming back there. I became even more worried when a vet assistant came out with a bloody nose, and told me my dog head butted her angrily as she ran to the bathroom. I’ve never heard of dogs intentionally head butting people, but I could certainly imagine a scared dog trying to jerk her way out of being forced to lay down.
At this point, I wanted my dog back. She was scared and I was worried. I didn’t understand what was going on back there! My dog generally handles the vet and nail trims well.
I told the front desk girl that I wanted my dog back, nails trimmed or not. She said «Well, she’s almost done now!» I was so frustrated and worried about how they were treating my dog. I had to DEMAND to get my dog back.
The vet assistant who walked her out gave me an ice cold glaze as though I had done something wrong.
This was almost 2 years ago, and it still disgusts me to think about this place.
Sorry Lynnwood Banfield employees… but you don’t know how to treat customers, and even worse… you don’t know how to treat animals.