Enterprise Rent-A-Car

I always rent from this location whenever I visit Lynnwood. The staff are extremely helpful and courteous. They never pressure me into buying additional coverage or upgrade. I did have a problem this time since I did not get pick up at my scheduled time but they offered me a half day free for the inconvenience. On top of that, I got a free upgrdade for being the Enterprise Plus member.
This will be my car rental place for life! Please try them out.

I just wanted to say a big THANKS to Tyler at this location.
I reserved a car online for 3 p.m. today (I reserved today — short notice — NO PROBLEM; they had plenty of cars). I was picked up on time. Tyler was extremely courteous and pleasant. In addition, on the ride to pick up the rental, he mentioned their car sales (my car died today, hence the rental necessity). He had them contact me, and long story short, I have a nice newer used car.
If I ever have the need for a rental in the future in Lynnwood, this will be my go-​to place. And, I would also recommend the Shoreline car sales location. I was treated quite well; so well that I only had he rental car for 4 hours — I ended up buying from the Shoreline car sales — great group of people there as well.
Thanks!!!

If I could leave less than one star, I would.
I made a reservation to pick up a car on Saturday at 12 pm. I was never notified that this location closes at 12 pm on Saturdays, so when I showed up at 12 pm, the front door was locked, and the lights were off. I tried to get someone, anyone on the phone to figure out how to get a car, but I wasn’t able to. I went online to change my reservation to the next Monday as I did need a car, and the price that originally was quoted around $ 300 went up to $ 700.
I waited until that following Monday and decided to call someone at the store to figure out why no one was there when I had a reservation. The first gentleman that I got on the line named Alex (I believe), thought it would be a good idea to argue. I politely asked if he was working on that Saturday and he said yes. I then asked why, if they know that someone has a reservation (and needs a car) do they not wait around? This employee obviously lacks customer service skills because not only did he argue with me, but he hung up on me. I re-​dialed the store to speak with him again, but a new employee answered the phone. His name is Brandon Lett. When I asked to speak with Alex (let’s pretend his name is Alex even if it’s not), I was put on hold while Brandon searched for him. I obviously knew that he was standing right there. When Brandon returned he let me know that Alex had stepped outside and wasn’t available. What a coincidence. It was actually fine because I had wanted to speak with Alex’s superior, and it turned out that Brandon was in charge of him. I tried to get some answers from Brandon, but he also lacked any sensible customer skills. He also argued a tiny bit with me and made way too many excuses. I completely understand that you want to go home to your family when your work day is over, but you can’t even wait 2 or 3 minutes after your work day ends to see if the customer shows up? Also, what happened to the customer is always right (within reason), or since when do employees argue or make excuses to a customer? Since Brandon wasn’t helpful, I then asked who his superior was. It must have been my lucky day because Brandon’s boss was also in the same location. His name is Tim Keller. Brandon passed the phone to Tim, and now did I not only want to express my frustration for them not being there, but I hope that Tim would understand how poorly his employees treat a customer. Tim was a lot more pleasant to deal with, asked me how he could regain my business, but at that point it was too late.
The bottom line: if you need a car, do yourself a favor, and NEVER rent from this location. In fact, do yourself the ultimate favor and NEVER rent from enterprise. Their rates aren’t even that good, and who wants to deal with such lousy employees?

I have rented from this location twice, both times were good experiences, the staff is courteous and helpful, they do push the extra insurance, which if you use a major credit card and have full coverage insurance is usually not needed, but all the rental companies push the insurance. I see that many people have had problems with this Enterprise office, but my personal experience was positive.

I had rented car with them as I had to drop my car to the auto-​shop. They picked me up, which was nice. I was being told that I will be given insurance co. allowed rates. Infact, those rates were higher than what they have on website. I had to tell them, still they quoted little more than what I had seen on website. After telling them again, they gave me the same price. It is little disappointing how they try to sell you, which is their job and I understand but be sure to follow what you offer to your customers, not by showing something and offering something else. I had taken the basic protection on the car and rest was covered by my own insurance. So, I knew anything happen to the car is not on me. While returning car back, they checked my account and have me go without checking anything as they knew I already had protection on the car so that was a hassle-​free return.

The car was fine and served its purpose, but some policies are under handed. I was charged an extra day even though i brought the car back a day early because the bill on a 24 hour cycle.

EXCELLENT SERVICE!!! Wow I had such a great experience here in Lynnwood. So fast, so friendly, we got the right kind of car for us at a great price. the staff was amazing.

I rent a car at this location last week (7÷12÷2013). Instead of charging the usual damage waiver price, a guy working at this location scratched the already printed rental contract and hand written the damage waiver with $ 19.99/day, which was $ 3 higher per day. I questioned him, and he said «the printer did not print correctly”– baloney! — he dared to lie on my face!
Moreover, that gentleman refuse to give me the car with a full tank! He says there is no gas pump at their location. but I said he could use a gas card to fill in the tank at a nearby gas station, but he said he has no gas card — lying again!
anyway, when I returned the car a few days later, the regional manager, Mr. Dan Pisegna, who usually works at his Kent office, was there by chance. I told him my complaint, and he agreed to change back the damage waiver to the original price.
I would like to thank the regional manager, Mr. Dan Pisegna, who really cares about customer satisfaction. as for the agent who worked at this location — he should take some basic classes to treat customers honestly!

I have rented from Enterprises for over 10 years with nary a bad experience except this last time which was soooo criminal, fraudulent and nasty and which took over a week to settle that I shall forever sever any chance of doing business with Any Enterprise branch again. Even when my many complaints were forwarded to the regional manager, he, too, said, «well, the damaged still could have been caused in the QFC parking lot,» implying, of course, that I was not telling the truth, but that he didn’t want to leave me «with a bad taste in my mouth.» He dropped the charges and I asked for an e-​mail AND a letter through the mail to confirm that E was going to drop all charges, charges which were fraudulent in the first place. No apologies.
Be forewarned: These Lynnwood guys have you pay for fradulent claims for damage they overlooked or caused themselves: scratches they attributed to me are at just the right height for cement pillars supporting their awning. Other cars in the their lot also showed the same scratches… And this could not occur without the knowledge/​support of senior officers. And the attitude of this Regional Manager was so arrogant and patronizing that I knew this was now Enterprise’s new Customer Centered Care.
My horrendous experience with this Lynnwood Enterprise gang in late January 2012 is very similar to Cindy’s and Liz’s…except: I drove the car only 7 miles, from their place in Lynnwood to QFC for groceries and then home. The next trip down my hill resulted in a flat tire… The person they sent to bring me a new car immediately went to the passenger side of the front bumper, noted damage which he said I had caused. (but it was late, car parked forward against cement front, so seeing anything was difficult – but he noted it right away!!! There’s no way this could have happened in the QFC parking lot, for I was parked away from all other cars. Then they sent in a $ 585 damage claim and pics to my Pemco agent with damage noted not only to the front passenger side bumper but also to the driver’s side bumper. AND, the photos they sent to my Pemco agent showed damage to the direct center of the bumper once the license plate was removed – and my Pemco agent has concurred. So… not only were they trying to defraud me – but also Pemco.
IF anything like this happens to you, write on the Facebook page of the company – Enterprise has one. Then go to Unilocal and then to the other 10 main customer complaint sites. Then, if Enterprise, go to your Pemco agent and ask for the names of the Vice President and board members. Forward them one of your complaints. Right now, Enterprise IS, but should not be, Pemco’s preferred rental car provider. No wonder Enterprise arrogantly feels it can mistreat you, make fraudulent damage claims against you, lie to you! And to Pemco, too, their golden goose. I am doing my best to have Pemco re-​consider their alliance with Enterprise.
NEVER rent from this company… and, if you HAVE to, go over that car with your camera phone… record…and have the worker review your pics and record his okay that you have noted everything on your pics. Then get his signature, too.
Enterprise, you lost a good customer and have engendered great distaste for your
fraudulent logo that the «customer counts” – yep, we count — - to cover up your misdeeds.
Cathy

In Seattle, we had a snow storm and my car was hit and needed repairs. The rental agent did some less than pleasant selling tactics to get me to buy the extended insurance policy. Within hours of getting the car the check engine light comes on. I called and to complain and was told that it was no big deal. I told the gentleman that I have a small child and I don’t feel safe in the car and requested that he bring a new rental car to my house. He said that was «humanly impossible» and that I would have to stop by. I am basically a single mother (my husband is a student and is gone 14 hours a day) and to support our family I work 2 jobs, with a short break between them, That time is my son’s nap time. I explained that I could stop in at 7am or after work at 10:30pm, but that was my only availability during the week. I expressed how unhappy I was to be paying addition insurance on a car that was not in top shape and that I felt unsafe in. I asked about canceling the insurance, and was under the impression that he had canceled it. In the mean time a second warning light has come on (as per the rental agent) I if the car broke down Enterprise would «deal with it.» They called me today to authorize an additional deposit. Turns out they had not canceled the deposit. They said I would have to come into to sign for it. I argued with this disrespectful young man for a while and really got no where. I am extremely unhappy to have paid nearly $ 200 for a policy on a in poor repair. I specifically told them that I felt unsafe driving the car and requested help having a replacement dropped at my house and was told it was «humanly impossible.» I am extremely dissatisfied with the transaction, in my mind this is fraud! I will be contacting Washington States Insurance Commissioner.

Hey, I love the convenience of them picking me up or picking up the vehicle at the body shop but it seems like this is a kinda shady operation.
First of all, the only reason I have used them was because insurance was covering it. Once inside there is the constant up sale. I’m OK with up sale but once they start making too-​good-​to-​be-​true offers I feel like I’m at a car dealership.
I only wanted a cheap transportation car since I had to cover 20%. The guy tells me that’s about 6 – 7 dollars. Tries to up sell me a GMC Acadia for around $ 13, I say no, he says how about for $ 6 a day. Cool! I’ll take it. He even writes it on the invoice. Fast forward to today when I called because they didn’t call me to OK the charges to my credit card. I ask him how much was the charge? He tells me $ 97.00 was my part, $ 13 a day.
Long story short is that he is going to refund the difference (I hope) but you really need to keep an eye on these guys. One hand doesn’t know what the other is doing.

Excellent location and speedy service– first time I’ve ever been the only customer at a rental agency. I am at an age now where I wouldn’t normally get the optional «insurance». However, they posted a good argument and talked me into it. I have to say I am very grateful for this; as I nailed not only a squirrel in Oregon, but also some debris on the road.
Great guys who seem to enjoy their jobs. Will rent again.

A great location with quick and friendly service. The staff working here were very personable and friendly and took the time to ensure every part of my rental experience was to my complete sanctification. I would rent from this location again and thank Enterprise for there service here.