Hayek’s Leather Furniture

It is 3 months since my last review. The extra padding that Hayek’s had put in our sofa, has collapsed and it is as uncomfortable as ever. Again, it is poor quality. Mr. Hayek tried to convince us that this was a quality sofa. Since he wasn’t willing to replace the sofa or return it and give us some prorated refund, my recommendation is to shop other stores. We have had the sofa 11 months and 3 weeks and we just purchased a replacement from another reputable store that we have dealt with in the past.

Ordered a Palliser Knightsbridge full top grain leather couch about ten weeks ago from Jamal. Very nice guy, good salesman though watch out! Gave me a good deal on a couch so I put some money down and began to wait. Ten weeks later I picked up my couch and am pretty happy with it. Palliser isn’t known as the highest quality brand for leather furniture, but more of a middle-​high quality. Another bad review on here is more against the couch than Hayek’s so I don’t really think it’s fair. I paid $ 2600 plus tax for mine, and that’s about what I got. Pretty solid, I expect it to last ten years or so with pets. It will probably need re-​cushioning in a few years, which is normal for all couches.
Overall pretty happy with Jamal and Hayek’s. He was nice every time I called and didn’t scam me or anything. Good quality couch, good price.

We were very impressed with Jamal’s customer service at Hayek’s Leather Furniture.
He was knowledgeable and patient as we picked out our new sectional.
We’ll update our review when we receive our delivery and test the durability/​comfort of the seats.
Katie & Brad

I purchased a couch and recliner from these folks. After five years my couch is a mess. Considering the $ 4000.00 I paid for both, I would expect it to last a lot longer. The cushions are sunk in and is uncomfortable to sit on. The reason I bought them was the impression that leather is long lasting. I didn’t think about the construction.

Don was super well-​informed about the inventory, how it was manufactured, the different brands, and was able to fully answer all our questions. We ordered a custom sofa for a good price, based on all our research and shopping. I will update this if anything goes wrong with the delivery.

I walked into Hayek’s for the first time last year on the Fourth of July, 2012. I came in off of an ad my mom had seen in the «Seattle Times» announcing a huge sale to celebrate our nation’s independence. She called me that morning insisting I go to the sale and buy two new couches as my current pair were about 10 years past their prime.
I promised my mom I would at least take a look but was not particularly optimistic that I would find something I liked as I’d never even heard of Hayek’s. I was sure that if I actually did find a couch that I liked at this store, it would 1) certainly not be on sale, and 2) would not come as a pair. (I really need two sofas in my living room to make it work.)
My boyfriend and I headed to the store around noon — he drove while I consulted Unilocal on my iPad. To my dismay, there was only one review and it was pretty bad. At this point, we continued heading to the store only because I wanted to be able to report back to my mother that I had actually gone to the sale and shopped for couches.
We walked into the store and I immediately saw several couches that I liked. Within a few minutes we were approached by a friendly man, Jamal, who asked if he could answer any of our questions. I told him I was only interested in being shown the couches that were on sale, as stated in the ad in the «Times».
Amazingly, there were about a dozen couches to choose from. Each sofa we looked at could be customized with varying degrees of firmness. There was also a large selection of leather grains and colors.
I made my decision and proceeded to purchase the two couches. I told Jamal that it was important that the couches be identical as I didn’t want one to be from a different dye lot than the other. Jamal assured me that my two sofas would be from the same dye lot and that I could inspect them in the show room’s warehouse before finalizing the purchase. He told me it would take two months to fabricate the couches. No problem. I gave Jamal a down payment (¹⁄₃ of the total price) and hoped for the best.
Six weeks later I got a call from Jamal who told me the couches were being shipped that week and he expected me to be able see them in the store the following week. He then called a few days later and told me they had just unloaded my couches off of their truck and I could come take a look.
My boyfriend and I drove to the store that evening. Two of the warehouse/​delivery guys cut the protective plastic away for us to inspect the couches. They looked great — better than I had expected. I was thrilled. The sofas looked great, they came in a week early and the communication from Jamal was superb. I made arrangements to have the sofas delivered the next day.
The two delivery men were respectful of my home and furniture and not only carefully brought my sofas into my home, but for a nice tip, they happily removed my two old couches out into my garage.
I’ve now had my sofas for six months. They are beyond comfortable, are wearing well and I LOVE THEM! I can’t say enough about my positive experience at Hayek’s. The customer service was a 10. No bait and switch advertising — what was promised in the newspaper ad was exactly what was available in the store when I showed up. The product more than exceeded my expectations and the price was a DEAL. I cannot say enough positive things about every aspect of my transaction with Hayek’s — I am beyond thrilled!

So far I’ve waited over four months for nothing. My furniture missed the truck Again. When do I start asking for my money back? Great looking furniture, great price, but they have no idea where it is. I’ll update this review if I ever get a resolution.