McDonald’s Fine Furniture

We bought the best quality most expensive bedroom set ⁵⁄₂₀₁₃. It was over3k .The drawers had loose screws. The screws were ripped. The drawers were hard to open and close because the sliders on the drawers were sticky, idk why, maybe the oil they used??? Anyways now I have 4 drawers lopsided. Some drawers won’t close. Worst furniture. Even our bed frame drawer handle broke! Our furniture is all falling apart, and it hasn’t even been 3 years. Is there a furniture doctor in house? Lol

We have purchased two pieces of furniture through McDonald’s — one bed frame and one love seat. The bed frame was from the warehouse, and while we were not able to get a good look at the structure of it while it was in the box, we were overall pleased.
The love seat is sleek and modern, and it was quite affordable. It was from the showroom, and it was one of the last sets I saw.
The inventory is eclectic — they certainly have traditional and heavy furniture, and they have modern and minimalist furniture.
The employees are polite and helpful, but sometimes the pricing is bizarre. A particle board end table was almost as expensive as the love seat. An end table. So I am not sure how those prices are configured, but I am confident in the quality of the furniture I have purchased.

I have read some of the negative reviews here. They have taken it under advisement obviously. I must say I have been treated well here. I’m a repeat customer. Originally I bought a cheap bed here but it was just that: cheap. I complained got a full credit back (after using it for 4 months) and got a full credit towards an excellent priced memory foam bed. If you are reasonable & polite expect them to stand behind what they sell. It is a local business with roots here. Elaine MacDonald is a problem solver and fair. I doubt you will need her help though because Lily, one of top sales staff will make sure you get what you want at a fair price. The Manager is Jay. Philip is another helpful salesperson. You will not be «hounded», followed, or harassed while shopping here. They stand behind their product, you are supporting local when you shop here… Why go anywhere else? If you can get furniture cheaper in the area… don’t be fooled! It’s just that: cheap. Ask for Lily. Or her other half Jay! I was an unhappy customer originally, but when I saw how they made it right… I came back. I’m super happy with not only my purchases, but the unparalleled service. I highly recommend MacDonald’s Furniture in Lynnwood. They stand behind their product & are very competitive. Thanks To the team for a wonderful experience! Support local!

My wife and I were looking for a couch and decided to stop by McDonald’s warehouse to check it out. I worked with Troy who was very helpful. He answered all of my questions, loaned me a tape measure, etc… It was very low-​pressure. McDonald’s has a very nice showroom with TONS of stuff. We ended up buying a couch elsewhere (we had VERY specific needs and happened to find exactly what we were looking for at another place), but definitely would have bought from McDonald’s. I could tell Troy was a professional and very knowledgeable. Even though we didn’t buy a couch from him we definitely appreciated his help! If you stop by McDonald’s ask for Troy!

My fiancé and me bought a dining room table and 6 chairs.1 chair broke and so macdonalds ordered a new one. They told me I would receive it in 30 – 45 days. It’s been over 2 months now. Everytime I call Carrie keeps telling me 10 – 14 more days. I’m so irritated and pissed off that I even wasted my money at this establishment and on the warranty. Plus our table was clearly broken and glued back together before we bought it (our fault for not thoroughly looking).Their fault for selling broken furniture.

Husband and I go straight into their clearance warehouse whenever we get here. We’ve gotten a very nice quality dresser and a queen sized bed. We never feel like we’re being pushed for a sale. We’ve worked with Ricky — he told us about the bed we were interested in, asked us what we were looking for then showed us some other models. No pressure. In the end, we wanted the bed we originally looked at. We were debating whether or not to have it delivered — Ricky told us the pros and cons. In the end, we decided to try and pick it up ourselves. He told us that was probably a good idea, and if it doesn’t fit that we could always get it delivered — again, we felt no pressure to spend any more money.
We’re very happy with the quality of the furniture we purchased — especially since they’re such a vast upgrade from the IKEA crap we’ve been using. And we’ve been up and down Lynnwood at many of the other furniture stores … this one is the one we always go back to.

This is the WORST place to shop for furniture! My husband and I bought a new house and we were shopping for a sectional. We were greeted quickly by a salesman named Troy and he helped us pick out our sectional (come to realizing later that they are paid in commission so of course they are nice as pie on day one when you pay them). We were quoted 6 – 8 weeks. We are currently on week 12 with no sectional. I have spent hours and about 15 calls on the phone with everyone at McDonald furniture and they are the biggest joke of a business! Because of the delay I asked to just return the couch and we would buy one from somewhere else– they said no, I would have to pay a 30% restocking fee (for a couch they DONT even have in STOCK) I am so done with this company– it is my personal mission to let everyone know how truly disappointed and frustrated this has made us. They are rude, condescending and clueless! NEVER will I buy anything or step into this store again. Beware of idiots!

Went for a mattress knowing it was a mistake. These people are not mattress salespeople. Our salesperson had to keep leaving us to check on our questions or the prices. Prices were OK but not super great.
However, the salesperson was incredibly pushy. it was very hard to leave the store. The manager even came over to keep us from leaving.
The manager & sales guy were very condescending. They only agreed to give us «free delivery» because we lived down the street. They then said that delivery is normally around $ 100. Jeez, scrimping $ 100 on your over-​priced mattresses?
We did not buy here.

McDonalds has the best furniture selection we found in our search for a couch and bed. The prices were right and customer service was exceptional. They took care of wrapping and loading everything into our trailer for us as well. We will definitely return when we need additional pieces. If you need excellent customer service ask for John!

My boyfriend and I went on a day long hunt for a couch at pretty much every furniture store in Lynwood.
We specifically wanted a 100% leather reclining sofa, and our salesperson Lillie listened and knew exactly what to show us without going off the beaten path. I immediately fell in love with a couch and liked a few others in their store but we still went along to other places to make sure we saw it all.
I think it’s safe to say that MacDonalds by far had the best selection, knowledge, and most important quality. Every other store did not impress us, and Lillie’s customer service stuck out far more than anyone else we talked to at other stores.
On top of that, they were able to deliver our couch an hour after we left the warehouse, the delivery men were very quick/​professional and even gave us a few tips on the leather upkeep. All around great experience in every direction. If you find yourself needing new furniture, I’d highly recommend this place to anyone.

The people that work here are professional and decent. I am guessing I am just not the market for this quality of goods? I spent an hour here today looking for living room furniture, and a bedroom set for one of my growing teenagers. It is odd to me that in the whole store, there wasn’t really a single thing that was appealing. They sell very inexpensive furniture that seems pretty disposable, but not like IKEA. There are no doubt people looking for exactly what is being sold here — it just isn’t for me. Lillie was very helpful — I would recommend her to anyone.

My husband and I had a great experience here. We needed a recliner asap as mine was broken. Mr. Courage was our salesman. He was awesome, not pushy let us look around and ready to help when needed. We bought a camouflage recliner, I’m thrilled with the quality and it is really comfortable! I wouldn’t hesitate to make another purchase from this store!

My fiancé and I were Couch hunting and this was our last stop, they had a great selection and good prices. We found a couch that we liked and Rickey was a very helpful. We were not ready to make the decision right away so i came back the next week and Rickey helped me again and was very patient with my indecisiveness. After all the shopping I felt good about this purchase. We set up a time for the movers to deliver the couch and they were right on top and quick. I also recommend getting the 5 year warranty plan. I feel as though we got a high quality product at a reasonable price. We highly recommend this place for any furniture and accessories needs. Ask for Rickey!

Many people take the time to give a review when they are unhappy– but there are many that I know would love this store– I have furnished, and staged many rooms know so I know quality, well made furniture– I had a Great experience with Phillip the salesman who not only sold me my couches, he gave me design advice and told me where to go to buy a rug that would tie it together. From start to finish, through me changing my mind last minute & throwing in the matching chair it was fabulous– I am lying on my couch now & love it! Highly recommend — comparable to Macy’s quality w/​o the prices– BTW MACYS has only bad reviews on Unilocal

I am very disappointed with my purchase here. I purchased a sectional 6 months ago and within weeks the piece of crap was falling apart. We called in June (purchased in april) and was told we would receive a call back. Which we never did. Now that it is October they are saying it’s been to long to return it. When we bought the sectional we were told by Ricky that the couch can be put together however you would like. (We argued it wouldn’t fit in our apartment but after mesurments given to Ricky he found a way it would fit) which it does fit but it doesn’t click into each other the way we were told it would. So they separate and fall apart all the time. The recliner broke 6 weeks after purchase, and the cup holders pop out everytime u grab your cup. Very disappointed with the liars that work there and the service recipient by the store manager. We are still fighting for thus problem but no solution except they said they will fit it … as far as I’m concerned unless they move me to a new apartment when it can fit the one way it clips there is no fixing this problem. $ 1200 wasted on a piece of crap. We will never buy another item from this store and I will be advising everyone I know not to buy from here either. At the time of purchase the deal seems great.. All in all its not.

I had a wonderful experience buying my loveseat. They were helpful, courteous and very friendly. I have bought several items there and always will because the quality and prices are great.

My husband and I bought a leather couch, loveseat, and mattress from this company last fall. The couch recently started peeling, with little pieces of the material coming off everywhere and it just keeps spreading. When I called about this issue, knowing that there is a one year warranty on the product and that a leather couch should not be falling apart like this in such a short period of time (especially given the care we put into it), I was told to email photos to a woman named Madlyn. She explained that she was not the manager and could make no decisions on this case, but that she would show the pictures to her manager. A couple of weeks went by and I heard nothing back. Finally, I had a leather specialist from D.A. Burns come out to look at the couch and tell me what he thought. I showed him what cleaning products we used and he said that he uses the same type of cleaning products on his same type of leather couch, and that it is an excellent product and has kept his couch looking like new for over five years even with his dogs and kids jumping all over it. He said that unless we had a cat (which we don’t!) constantly clawing at the couch it should not be in this condition and that, if he were me, he would make sure he got the couch replaced. I then emailed Madlyn back with the information I gathered, and she (surprisingly!) emailed me back saying that her manager said that type of peeling is not covered under their warranty. She also explained that she tried to see what the manufacture’s warranty covered, but unfortunately they were out of business. She finished with, «sorry for the inconvenience.» INCONVENIENCE! We saved for over a year to buy these couches and our mattress and after looking at many different companies, we chose McDonald’s because we wanted to support a local company and we were assured that our purchase would last for years and years. I wrote back to Madlyn explaining this and saying that my husband or I would like to speak with the manager, and she wrote back saying that she would have a third party technician look at the pictures we sent. Two days later, she said that the third party technician said that the peeling was caused by sweat. Sweat! Really? So basically we aren’t supposed to sit or lie down on our couch for fear of sweat peeling the leather off. I emailed back asking who this third party technician was, saying that this response was completely unacceptable and asked once again for the manager to call my husband. A few hours later, my husband got a call from Madlyn. She basically said again that there was nothing they could do. My husband was obviously livid as we have been given the runaround for over a month now, and we have yet to hear from the manager. Even after my husband’s stern talk with Madlyn, the manager has yet to contact us. They could care less about their customers (unless they are making a sale) and they obviously could care less about customer retention. Please, please don’t ever buy from this company unless you want to throw thousands of dollars down the toilet. I would have expected (at the very, very least) for the manager to contact us right away and send someone down to our house in person to look at the damage. We are going to keep pursuing this because it is just not right and we are also going to complain to the Better Business Bureau. This company does not deserve customers, the way they treat them. This is the absolute worst experience I have ever had with customer service. I have never written a negative review about any company, but I feel compelled to let people know that this is not a company anyone should put their hard earned money into. You don’t deserve to risk losing your money on damaged furniture and they don’t deserve to get your business. Period.

FYI: Do Not Buy Furniture here!!! They are unwilling to replace a table I bought last week!!! One side of the table doesn’t sit flush. Putting a plate on the end that is not even tips to one side!!! I get that they don’t do refunds. I just wanted a table that at least a plate sits flat while eating. There excuse was the table I bought is meant to have imperfections!!! Never was told this at the store. The table I looked at has an even table top. Bull shit if a new table is suppose to be uneven. Customer Service is poor. Sorry but I will never recommend this place to anyone!!! They lost all my friends, family, and I as customers!!! Do yourself a favor and never buy furniture here!!! Plus getting the run around over the phone just made my feelings about this place a big # 0 for a rating!!!

I have no complaints about my experience here. They’re located across the street from the Lynnwood Transit Center, so when my ride and I failed to coordinate the pick-​up time correctly, I decided to pop over and see if this place had any dining room chairs. I had come through a few months earlier and not found anything I liked, but inventory does change and I didn’t feel like standing outside in the wind and rain.
Like most furniture stores, the place is set up as a showroom — although they also have a mishmash additional outlet-​style set up across the parking lot. The staff is very friendly and some can be almost borderline pushy but they’re so nice about it, that I didn’t really mind. I found the perfect, comfortable chairs to go in my place and they were cheaper than I had budgeted. As we were only buying two and they would fit in the car, we went ahead and picked them up then and there. The warehouse guy opened the box so we could verify all of the parts were there before taping it up and loading it into the trunk. We assembled the chairs at home in about 20 minutes, despite not wonderful directions, and have had no issues. They don’t do refunds or returns, so you do need to be sure you’re happy before you buy and verify everything is in working order, but we had no issues and would check this place out again in the future.