Neptune Society

My mother had pre-​arranged her own cremation in 2012 and had given me a card to carry in my wallet, which it was my unfortunate need to take out and use on January 10. The hospital where she passed was undergoing a change of procedure, and for a brief time the hospital was unable to locate her remains. I called the number on the card, where I was automatically transferred to the Tacoma office. The funeral director there took charge at a time when I really couldn’t think straight, and soon I was contacted by the funeral director at the Lynnwood office, who had everything under control. Two days later, my sister and I met him at their office to sign some paperwork, a process that took all of 15 minutes and where all of my questions were answered. There was no up-​selling, and everything was handled respectfully and efficiently.

Following the passing of my wife, the staff on the phone were rude, short and unresponsive. At a time when I needed help and had pre-​paid for this service for my terminally ill wife, I was shocked and disappointed. I would not recommend the Neptune Society.