NW Plus CU

My family and I have been customers of NW Plus CU for over 20 years, going back to when they were known as All City Credit Union. Since the merger and change to NW Plus CU, this place has become as bad as any normal bank.
My sister’s checking account was declared «inactive» at which point they started to deduct $ 20 a month. This is higher than the same fee charged at Bank of America. If you call any normal bank and ask for them to forgive your fees, they will typically do it the first ¹⁄₂ /​3? times as a matter of course. Trying to get NW Plus to refund these fees was a nightmare. In the branch they pulled out the WA State law and were attempting to show that «we’re just doing this because we have to.» AFAIK there is no law that says you need to take people’s money and can’t refund it when called out. Finally after escalating to a phone call with the president of the company, the fees were refunded. Terrible service.
This credit union calls itself «nonprofit» but it has the same rapacious fees as a big bank, with worse customer service and a worse website. The people who work here are nice, and it’s not their fault but there’s no reason to go here: go to a regular bank.