Progressive Insurance

I had an unfortunate experience this evening. I called to ask For a copy of my policy declaration to be send to my car lienholder, which was taken care of. But during the course of the conversation, the customer service rep I was speaking to learned I was living with someone. I didn’t realize I’m required to have them on my policy, even though he doesn’t drive my car. She took some information from me (most of which I said I have no idea. I don’t have a detailed driving record from him), and she informed me my premium would go up $ 8 a month. I was confused, but agreed. He explained it as being increased risk to them because I’m more likely to have my live in boyfriend as a passenger in my car. Sort of made sense (I guess). Well I got my updated policy documents in my email right after the conversation and my monthly premium had gone up over $ 50 a month! What? When I called back I was polite thinking there must be a mistake but the person I spoke to said that I was quoted the $ 8 before they knew what his driving record was. I explained that I thought this should have been explained to me because that’s not what was said I was told $ 8 flatly, when it would have been absolutely appropriate to say this is contingent on the vague information you had being correct, it may change drastically, etc. after I explained where I was coming from, the representative said «well OBVIOUSLY it was just a guess we didn’t know until after» and then proceeded to repeat herself in a progressively rude tone, as though I couldn’t comprehend what she was saying. Absolutely ridiculous. I literally hung up and started calling for other quotes. I do not want to deal with that kind of service if I get into an accident. Yikes.

If there is a perfect 10, I would readily give a perfecr score!!! I was pleasantly surprised that this insurance company has the best customer service! From the person who called me first to the front desk! Awesomeness and efficiency to the max! I was given a car rental and while waiting, they even asked me if I needed water or snacks!!’ They also have complimenrary bags to put my stuffs from the car to be fixed! The next day, I was updated with the status of my car! This insurance company and their staffs made me feel special and protected! They took food care of me! xo-​joiwatani

Had my very first accident in my 12+ yrs of driving (rear-​ended someone) but Progressive was really easy to work with. Have comprehensive coverage & «first accident forgiveness» so got my truck repaired for just the cost of my deductible, & my truck was ready sooner than projected. Drop off & pick up were relatively effortless & the associates were very friendly. I even overheard an exchange between a not-​so-​happy customer & an associate when I was picking up my truck. Not sure what it was about, but the Progressive employee was SUPER polite & professional. Given my 9 yrs in customer service, that’s not always an easy feat! So far I’m impressed. We’ll see how or if my rate gets impacted, but the Service Center in Lynnwood gets high marks in my book!

Absolutely INCREDIBLE service. I don’t even mind the drive from kirkland.
It started at the phone call I recieved about my hit and run claim. They were very flexible in getting me in when it was good for me. I have a busy schedule and great appreciate this.
Once I got there, I was greeted swiftly and the paperwork for my rental was quick and explained to me thoroughly by the agent. I got to pick my rental car and was out of there in less than 30 minutes.
During the few weeks that followed, I was called twice about updates on my vehicle. The calls were short and to the point, where they explained in the layman’s terms why my car would take an extended amount of time to fix.
When it came time to pick my vehicle up, they were again, flexible in when I could pick it up… due to my busy schedule.
Once I obtained my car, I noticed my locks weren’t working without my key (I have a FOB) on the drivers side… (the side that was fixed). I was about to call them about it, but instead they called me! A routine check up to see if everything was working fine. I told them the issue, they checked on their end and set up a time at the shop that I could go back and get my car assessed. Again, they were completely flexible on when.
I love love LOVE Progressive. From day one of buying insurance, they have been nothing short of fantastic. I don’t see myself switching at any point in the future. Thanks Progressive!

I had a very pleasant experience at the Lynnwood Progressive Service Center back in October 2015. Very friendly, helpful, and thoughtful employees that did all that they could to help me during the stressful situation of being in a car accident. Thanks for being so awesome you guys!

I brought to Lynwood Progressive my car that had the middle row passenger side window broken by thieves.
I picked up the car and somehow the passenger door (there was no damage to this door or any other door) did not open. A critical mode of egress was blocked and Progressive could care less. Norman Wentworth sent me bromidic emails say how sorry he was but that he would not refund the deductible. The deductible was given in consideration for the repair of my car. Progressive returned to me not only a damaged car, but a dangerous car that was not road worthy.
Progressive does offer affordable rates. And if things go well with repairs it can hide its nefarious and duplicitous business conduct.
I am now receiving harassing emails from some manager named John further stating that Progressive did nothing wrong and that my 500 dollars was paid for them to damage my car even further than it already was.
If you collide with Norman Wentworth you have hit the end of the road. Progressive, like so many large corporations, treats you, «the valued» client as completely dispensable.

Helpful and very friendly. Repaired my Honda Pilot in about a week which was right on the expected timeline. They communicated very well and called with updates.

We’ve had Progressive for about 4 years and the people at their service center were straight forward, professional, friendly, and incredibly helpful!
My husband was rear ended and had taken the car to a reputable collision shop and was told it would be 9k in repairs. Progressive believed it could be fixed no problem.
They towed it to King’s in Mill Creek, Sure enough their repair estimate matched the one we had found at basically same dollar amount. Based on value of the car it was totaled, so they gave us the Salvage value plus repair value– more than we had thought!
They were easy to work with and kept their promises and far as when they responded to us. The driver who hit my husband had Geico, who believed their member was 60% at fault with my husband being at 40% fault. Progressive informed us based on their research they believed we were not liable at all, and would fight Geico over it.
Nice that they are taking this one and its one less headache for us. They even reduced our out of pocket deductible to 40% because of the 40% liability claimed by Geico and if its found that Progressive wins, we would receive all the money back.
I can’t say enough about how amazing and friendly everyone was at this location. Being down a car and hauling three kids with us to do paperwork makes for a difficult situation but they made it as easy on us as possible. Toys in the lobby for kids, magazines, beverages and cookies, just the little things that made this place feel so welcoming as we underwent a stressful situation.
LOVE LOVE LOVE Progressive and happy we have the opportunity to be insured through them, you guys rock!

2 stars for the ease when you first get in an accident and need repairs. If your car is not drivable they tow it right away. This is super helpful when you just got in a wreck and don’t know what to do.
After that it is wretched. They hold your car hostage for a lot longer than necessary. They guarantee the quality and the speed. I can’t speak to the quality, but it’s been 4 weeks since I’ve seen my car. The original estimated completion date was 2 weeks ago. Then every few days it drags out again. Paint color doesn’t match. Need to overnight a part. Paint color again. Light came on. Need to match paint. Bumper arrived damaged. And another round of paint blending. They never call when they promise they will. And they are closed on the weekend. What kind of «concierge» ever closes down. This place is awful and I can’t wait to get my car back and get a new insurance company.
OH. and the above was from 2 years ago. I forgot to complete my review. but I finally got my car back 2 months after the accident! Then they wouldn’t return my car to me until I turned in the rental car. Sounds good. except I NEVER GOT A RENTAL CAR. Well, at my Lynnwood service center appointment (which don’t be late, they have a tight schedule and it will be difficult to get to you, so you only have a 15 minute window. OH. also, its impossible to find.) anyway, they tell me I should have gotten a rental, even though I don’t pay for that coverage, because the repair took much longer than the estimated time on the quote. They never even offered me that service, but somehow had marked in their system that they had given me a rental car. So that was a long discussion.
Fast forward to 2 years later. though I haven’t gotten in any wrecks or had any violations or anything since then, my insurance has been steadily rising. The first year they told me it was the entire state of Washington, so I cut them some slack. (also I was lazy and didn’t have time to shop around for insurance.) This year it’s rising again-​$ 100 for the year! (My car is getting older, I haven’t done anything wrong, I don’t get it…)
Anyway, I’m out on Friday! I did shop around and my new coverage is $ 200 cheaper for the year and the limits are twice as high. Plus I have rental car coverage and PIP which I didn’t have before.
Last thing I should add is that the quality of the repair is very good. my car looks and drives like new. the only thing is they used some sort of dry erase pen or window marking device to write «Must be ready by 10 AM» on my driver window. Even though it is washed off, you can still read it clearly when the sun hits it just right. Not that big of a deal, I don’t really notice it, but it is kind of annoying when people ask me about it.

Well that was easy!
Had a nasty hit and run while my car was parked in a public lot. Filed my claim and then took my car to the service center. We quickly looked over the damage, they gave me my rental… and off I went. Even asked them to do a quote for some additional work I’d been wanting to do. Gave me a good price so I went for it.
They kept me updated on the timing throughout the coming week and even worked to get it back to me a little earlier so I’d have it before a work trip. Went back when it was done, paid my deductible plus exactly (to the cent) what I was quoted for the additional repairs, and off I went again. No surprise charges, very friendly and no hassle, which is just what you need after the inconvenience of an accident.

The guy on phone sounded very suspicious. I wanted to schedule an appointment and he wanted me to give verbal commitment whether I just want an estimate or I want a repair.
If you want a repair then I have to leave my car and no estimate will be provided before hand. I don’t know what’s the reason behind him talking like that but it made me feel very uncomfortable at the thought of going to their shop especially after reading the reviews here. Be cautious!

Realy great service overall — friendly, professional, they take care of everything from start to finish and follow up and check in consistently. Just had one weird experience where one of the reps didn’t know any of the details regarding the repairs on my car and when we asked exactlywhat was done on it and how we could inspect it to make sure it checked out ok, he responded with «I don’t know what was done on your car, but you have the estimate for it and I’m just a customer service person working at the desk.» That was weird, and not a good send off given that the next day, my tire pressure light went off and I had to take the car back to Progressive and one last thing needed to be done with the car.
Jessica on the other hand made things right and took very good care of me when I had to take the car back. She went out of her way to give me a hybrid since she knew that I drive a lot. Very friendly!!! Thanks Jessica!
Otherwise — I do recommend Progressive.
Thanks!

I agree with everyone who says this place is awesome, except for the fact that it completely sucks. From the moment you walk in the door you are guilty. The claims agents immediately begin determining your degree of guilt with their judging eyes and will find ANY reason to not fix your car. Beyond that, what passes as «body work» looks like something a blind toddler did with a can of spray paint during a hurricane.
Exhibit A — On an anniversary getaway, our car was broken into by some crackhead in Vancouver BC who cut himself while climbing through the window he shattered. While rifling through our entire car with bloody hands, he naturally decided to put his cigarette out on our seat. Nice, right? So, we go through the motions and take the car to the claim center. They begin asking probing questions. It was understandable until I found myself physically demonstrating how the damage to the door and door jamb could happen and explaining why I would clean up the bloody evidence before taking the car in, and why I still wanted the interior detailed. I was on trial, like OJ Simpson, except I was actually innocent.
When I got the car back, they had detailed it as asked, but they did it before the body work so the interior was covered in a layer of auto shop dust (petty, I know. But just an example of their ineptitude). The new tint on the window had bubbles, and there was over spray on the panels next to the ones they painted, enough to see from ten feet away. When I pointed out the over spray, the agent promptly grabbed a bottle of what appeared to be Windex to remove it… because everyone knows Windex is excellent for removing automotive lacquer. (WTF?) I let my disappointment be known, but eventually just gave up and went home.
Exhibit B — Same car a year or so later gets sideswiped (hit and run) while street parked in front of our house. The point of impact was at the drivers rear wheel/​fender and the side view mirrors of my car and the hit-​and-​run vehicle clipped each other, shattering both (The other guys mirror was left amongst the carnage). Once again, I was back at the claim center but this time they didn’t make me reenact the incident, that is until I got the car back and they didn’t fix the mirror. They explained to me that it was determined that the mirror was damaged in a separate incident. They proceed to suggest that the glass was likely damaged by a rock while driving down the road. A rock, huh? Well, I try not to make a habit of driving down the freeway in reverse, but I digress. Not until I explained to him that I still had the offenders side view mirror that matches the paint left on my car did he begrudgingly agree to fix it. It took a week. Literally. Not the entire process. Just the mirror. I doubt they had trouble finding the parts since Honda produced about a zillion of the same vehicle. Not exactly like trying to find parts for a Duesenberg. They also lost a rubber stopper that keeps the door from shutting metal to metal.
If the service level was any worse, it would involve water boarding.

Everyone at the Service center was upbeat and kind. Even after the estimate, the gentleman helping me looked over the car before I turned it in for repairs and make some extra notes to ensure that the entire damage was repaired. They got me my car back on the day they said and were friendly the whole time.

I did not have a good experience with this repair center. I was here for a car repair, and they promised my car will be done within approximately 3 weeks. They then kept on extending the time needed for the completion of the car. I ended up getting my car done after 2.5 months.
Even after the long wait, my car did not start up (twice), had to call roadside assistance to jumpstart my car, and there are other problems (the VSC control, lock, etc). I called Progressive. The good thing is they are willing to change the battery for me. Still, it was not a pleasant experience to always have a problem with your car after the repair.

They made a crap experience relatively painless, but the location is way the hell out of my way in Seattle. My options were this or Bellevue. Cool staff though, everyone was very kind an courteous. The experience once I got there was 5 stars.

Since getting into my first accident, I’ve become increasingly grateful that my boyfriend and I chose Progressive for our auto insurance. Regarding this service center specifically, my experience here was on par with the rest of my interactions with the company.
When my car was ready to be picked up, they called both of us *and* emailed me. We arrived 30 minutes early for our scheduled appointment, but they took care of us as soon as we walked in the door and had us on our way in less than 5 minutes. Our agent took us outside with an itemized list of all the repairs they had made on the car as well as brief explanations as to the context of those repairs. The center was spotless and the representatives were genuinely friendly without being at all obsequious. I hope you won’t need them, but if you do, take it from me– you’ll be in good hands.

I unfortunately did not have a good experience with the Service Center in Lynnwood.
have been there before about a year and a half ago when someone hit my car in the parking lot. Progressive did a great job of tracking down the person and getting them to pay. I had an estimate within a couple hours, and I came back a few weeks later to get the work done, they had a car waiting for me, and I had my car back with great work in 3 days.
This latest experience though was basically the exact opposite. Some A**hole slashed the tires on my car on Saturday night, I finally got it towed Monday morning after I took the bus to pick up my rental car here in Seattle. So you would think getting some new tires, and a wheel wouldn’t take long, right? Well, if Progressive is doing it, you would be wrong. They say it can take up to 48 hours to get an estimate. Which is quite a long time. Last time I went in and got an estimate and was done. But apparently if you get your car towed, they just ignore you and forget about you.
I called Wednesday evening, and no one had even looked at my car. More than 48 hours and my car was just sitting at the repair shop. Finally I got the Supervisor involved, but it took him HOURS to even call me back, and in the end he still didn’t do the estimate until after 5 pm on Thursday night, about 78 hours after my car was towed. Which is ridiculous in itself. Then I was told my car wouldn’t be ready until Monday evening, because they had to order the parts. Once the parts came in, it took about 45 minutes to fix my car. But because of their incompetence I have had a week without my car, driving around in a gas guzzling gigantic rental, which I am still paying $ 15 a day for the rental, and twice as much in gas as my Honda Fit, on that they won’t cover because that was the smallest car that Enterprise had available.
Sure once the supervisor got involved the work got done in a timely manner, and he was very kind to me. But this shouldn’t have been the case in the first place. My estimate should have been done Tuesday morning, and I should have had my car back by like Thursday. Instead I had to pay for 8 days at $ 15 a day for the car rental, which should be reimbursed because of their incompetence, but we all know isn’t going to be. Plus my $ 500 deductible.
Having my tires slashed is a very stressful situation, and Progressive’s «Concierge» level claim service should have helped to alleviate the situation, but in the end it just made it more stressful and costly.
I must say though that every person I have spoken to has been very kind, and apologetic, but I am still stressed and paying a lot of money for someone else’s mistake. Am I the only one who doesn’t think this is fair?

Progressive was the best part of our whole annoying little accident wherein we were hit by a 90 year-​old lady who «never even saw us» in Ballard. The craziest part is that her insurance company stood by her even though it was clearly her fault. Progressive said, «Um I don’t think so.»
So when it was time to get the few scrapes out of our car, it was an easy 15 – 20 minute drive from our house up to Lynnwood (it’s a straight shot up 99, not that hard to find though they could move the name to the front of the building).
We dropped it off on a Monday, and by Weds it was fixed. Good thing we had a low deductible because that’s all we paid and now Progressive will fight for the rest.
We were so impressed with Progressive that we’re going to move our other car to them too.

Generally dealing with an auto accident and subsequent repairs is a pain in the neck. I am *mostly* happy with my insurance, but the place to get the estimate and ultimately the repairs is too far away and makes this situation a bigger hassle than it needs to be. Insurance man said «No problem! Concierge service right in Seattle!» NO! Lynnwood is definitely NOT in Seattle. I got lost (driving and driving!) trying to get the estimate that was supposed to take no more than 30 min– lasted two hours and some change. I wanted them to fix the car but I can’t get the car back out there to LYNNWOOD to leave it with them for 10 days. Dear Progressive– Lynnwood is not Seattle *by far*. Car still crunched. Unhappy.