Rent-A-Center

So, I’m going to be the one person who gives these guys a good review. I was so against leasing to own anything, but we were in a total bind. Our washing machine went out and we really couldn’t afford to buy another, so we just decided to go into RAC to see if we could find something.
Well, they set us up with an amazing washer and dryer that are exactly like what I would say for my dream appliances. I know we were paying more in interest, etc than we would pay otherwise, but our credit just isn’t that great. They were super helpful, worked with my work schedule for delivery and brought them in, hooked them up and even took away my old ones. They have worked around my pay schedule, and are even helpful if we have a financial difficulty.
We loved our washer and dryer so much that we decided to get a sofa and chair, as well. The sofa and chair are gorgeous, Ashley furniture, but when they delivered it, there were some of the back pillow/​cushions missing. No problem, they just ordered a new set for us, and now we have all the pillows/​cushions, plus a few extra.
So, all in all, I totally recommend Rent A Center — if you are credit challenged like me, and you want decent quality furniture or appliances. They have been so nice (kudos to John, the manager) and very accommodating.

The manager John Jones harassed my wife and I about a late payment that was with the 5 day period of our contract. Stating he will take the item and not our payment. He mentioned a policy that is not in our contract. He refused to talk and was reluctant to give his supervisor name and phone. What he is doing is illegal and I would not recommend any one to do business in that store.

Our bill is due the same day we get paid however we work evenings and are unable to pay the bill until the day after it is due because of it. therefore we end up having to pay a late fee everytime and when we asked if they could move the due date to one day later the manger said no way and it’s because he wants the extra $ 7 every time we pay our bill. It’s not right and the lady at the counter was really nice and said she would talk to GM to try and get it pushed to the next day

I have had two extremely positive experiences with this business/​location — both times renting a refrigerator for special occasions. In both circumstances, the frig was dropped off exactly when I asked and was picked up exactly when I asked. The people I dealt with on the phone provided excellent customer service and the delivery man was also wonderful — super polite & professional and he even smelled great! :)
I highly recommend and will do business with RAC again!

I’m unhappy with my overall experience with this company and decided to share. I needed a sofa quickly as I had decided to move with right around 30 days notice (I didn’t want to renew my lease), didn’t want to have to use credit, so I looked in to a few rent to own locations, and chose Rent-​A-​Center because the company would allow me to pay off the sofa in 90 days. I went in, got what sounded like good deal on a used sofa (although I went there to get a new one) and entered into a contract.
First things first. I had planned my move specifically to make sure I had furniture in my new home in advance of having a cleaning service arrive to clean my previous home before inspection. The sofa was not delivered in the time frame quoted, so I requested that it be delivered the next day. When the sofa did arrive (it was late once again, and I had to call twice before getting any sort of notification as to when it would arrive), my neighbors had to help get it into my new apartment, as one of the delivery people (a manager) could not provide the necessary assistance to the delivery driver. As the sofa is a sectional that came complete with USB ports on each arm, one side was plugged in and is usable. I was informed then that the other had a frayed cord and could not safely be plugged in. The woman who stated she was the manager (the second delivery person) told me that she would see to it that I got a discount. That discount never, ever materialized, and no one ever came out to fix the cord.
Next although I had stated I wanted to make monthly payments to give me time to budget for them, I got a phone call on my next payday asking me for a payment. Fine. I paid. For the next payment (biweekly and NOT monthly) I chose to pay online, then noticed that the payment website was not telling me how much I owed in full for the sofa, just how much the payments were, so I had to call in and find out.
Lastly, in the third month, this past weekend, I was ready to pay the remaining balance on the sofa. I had missed my now regular calls from the store as I had meetings to attend to, and so called on a Saturday to make the final payment. Before providing my credit card info, I mentioned the frayed cord and the discount I was promised. I was told… and I kid you not… since I was getting a good deal in being allowed to pay the sofa off early, there would be no further discounts. Seriously.
I like my sofa, as it was exactly what my family and I wanted. The price wasn’t great, but it wasn’t bad either for a used sofa, and I did get to use the sofa while I paid it over over the course of 90 days. However, I still have a frayed cord that I guess I will have to repair on my own, despite the warranty I paid for each month, however I know I will never do business with Rent-​A-​Center in Lynwood Washington again, and would advise other’s not to deal with that location either! I suspect I paid more than I was told I’d be paying initially since there website was not telling me how much of the payment was going to the principal as opposed to interest or who knows what other charges, I’m going to have to chalk it up as a loss as I really don’t want to get some lame brain response from that store again.