Starbucks

Literally, THE.WORST. I keep coming back out of convenience but the service is so poor! I barely ever get any sort of acknowledgment and asking a question about what kind of pastries they have available in the drive thru is a joke. «Umm we have crossiants and pastries… yeah» NO SHIT! Then I pull up to the window ready to pay and the barista and his two buddies just proceed to chat it up, not even a «how’s your day going?» Guess I’ll put your tip back in my wallet and take my mediocre beverage and head on down the road. No matter how convenient, I will not be back.

I’m not sure whether it was the wrong order or the lack of customer service but this is the worst Starbucks in this entire area. The sweet girl taking our order was the only reason we didn’t walk out right away. The barista Mary was neither helpful or polite. Maybe she was having a bad day or maybe she is just an unkind person who can’t stand what she does. Either way I will be contacting the DM of this establishment to inform them of their lack of friendliness and accuracy with orders. There are plenty of Starbucks around, don’t waste your time at this one.

Really nice workers and fast service! One time I was in the drive thru a ridiculous long time and when I got up to the window they didn’t charge me for my coffee because of the wait. That was very nice thank you!

I’ve been here before and the girls were very nice, but today I just dropped in to grab cookies and a danish and the people on-​shift were… just… not good at customer service.
There were two younger guys, and one older woman with brunette hair who I’m assuming was the manager or something because she was telling them things to do around the back.
When I walked in, no one said hello even though there was no line of people.
The whole time the brunette lady was helping me at the cashier she was simultaneously having a conversation with the other male worker who was cleaning. Sorry, did I interrupt your conversation? Should I come back later? Should I pitch in in teaching him how to use a soap spray bottle?! It was so rude but I don’t think she realized she was doing it. She showed little interest in me. When I ordered a danish she said ‚“Oh, is there still one left in there?” Uh, left in where? The bakery display? I don’t know, why don’t you check and tell ME if you have any left?
In between talking to him and laughing and making jokes she would take my order. Mind you the entire time her face was looking at him and not me. I felt like I was the third wheel on an awkward date.
The drink came out fast and well made and so did my bakery treat. The woman seemed very nice once she started making eye contact with me. But dang, when there is a customer there just say «Oh hang on Employee #1, I’ll help you after I get this lady’s order taken care of.» Don’t talk to multiple people at once and definitely don’t put a customer on the backburner during the 50 seconds it takes them to put in a simple order.

Oh. My. Goodness.
(Visited 9÷17÷15 about 730 AM)
I completely understand how stressful and busy the morning barista shifts are — the drive-​thru was backed up nearly 8 cars. So I decided to go in as I had a few extra minutes. There was one person in front of me whom was having confusion with the young lady checking out. She moved along — frustrated — waiting for her order.
I stepped up and said I wanted a triple grande extra iced espresso with caramel sauce in the bottom. I always make this super clear so they don’t mess up and put extra milk or creamer in it. Been ordering this from Starbucks or stands since I’ve drank coffee. I then have to tell her the order 3 different ways so she understands. She then proceeds to pull out a hot grande cup. I said hey hun, it’s iced (EXTRA at that)! She looked at me with the most blank stare. She then proceeds to look around and realizes she forgot another persons drip and kinda freaks out and looks around like OH NO OH NO. Another worker realized what she was up to and she made an error and pours the other persons drip. She then proceeded to yell (in my face at that) to a woman ACROSS the coffee bar «You’re coffee will be right there!»
So all this time I’m just standing there, she hands my plastic cup to the barista. The barista then proceeds to put Classic Syrup in there. I said «Hey! Is that mine? Why are you putting classic? I just want caramel sauce in the bottom.» She blankly stares at me and proceeds to tell me what the cup says. I say — «Well — once again my order is a triple grande espresso with extra ice and caramel sauce in the bottom.» All of this while the young lady ringer is looking at me like I’m crazy!
I always pay $ 3.34 for this drink. I know exactly the price so incase there is an error I can correct it immediately. She ended up charging me an odd $ 2.50 for this and normally I would say something but I was so damn frustrated I didn’t say anything and slumped away to the dry bar for a straw so I could get the hell out of there.
STARBUCKS MANAGER OF THIS BRANCH — PLEASE please PLEASE put someone who knows what to do on your computer and a kinder customer service attitude to smooth over mistakes. Makes your whole line look terrible!
I really am not a ranter, but YIKES what a mess!!!

Friendly staff and clean store.
Coffee was good as always. I get a tall drip every time. Dark roast. Staff was organized and had me through the line quickly.

Worst Starbucks. Ordered venti iced coffee NO SWEETNER and one Frap. Get to the drive up window they have TWO fraps and iced coffee. Get home, iced coffee has sweetener. Geez — if you can’t get an order correct maybe you shouldn’t have a drive through!

Love this store, and the girls who work here. They’re always creative and patient, and I like the little fire place they have on the wall. Definitely my go-​to location.

Worst Starbucks ever. Service is slow and unfriendly. I will drive out of my way to another location.

The staff here is so great! All of them are friendly and courteous and QUICK. This place is always clean, well organized, aesthetic, and hoppin! I usually only go through the drive-​thru because it’s usually pretty busy inside, but if I’m feeling friendly I’ll go in and chit chat with the baristas as my coffee is being prepared. I really like this particular location and recommend going there!

I used to work here and continually go to this one for their outstanding customer service and beverage knowledge. Plus I love how personable everyone is. Top notch and the manager is the bees knees!

Like how spacious and relaxed this location is, all the baristas were nice and had great customer service and made a pretty damn good drink. Must say the location is very popular because all seats were taking but overall the experience were great.

This is a super Starbucks site!
Nice people? Check.
Fireplace? Check.
Efficient circulation plan for people waiting in line? Check.
Super large and immaculate bathroom? (This is important to me!) CHECK!
Difficult parking lot to get out of during busier times, but this is beyond the control of the Starbucks here or any of the other stores and restaurants.
Great site!

I really like this place. Good costumer service. I ordered new drink, and did not like it, but the lady agreed very kindly to change my drink to my regular caramel makiado. She also let me have the first drink as well.

LOVE this Starbucks! Everyone there is always super nice and they always make me something tasty! Even if I don’t know what I want! Haha

The service at this Starbucks is great sadly… it can’t help but be a Starbucks.

Very pretentious employees here, in the morning at least, the cashier was very patronizing which irritated the hell outta me, and she seemed unable to answer questions about the company’s rewards program. Also while standing near the counter waiting for my order, another employee comes in to work I guess and decided squeeze through the lil gap between me and the counter, which he had to turn sideways to do… there was plenty of room to go behind me, and the asshole didn’t even have the nerve to say excuse me or anything… it read like I want standing there or something.
I absolutely will not ever come back to this location, to spend money anyway, I may be in the area and might need to sponge off the WiFi or something, but nothing other than that

One of fav locations especially since they stay open later. I hit them up several times a week and the staff is great here! I’m a huge fan. Easy to get in and out of to most days. Black Tea and Latte are my weakness :)
Also the banana nut bread :) haha

It’s always really nice to grab some coffee and the consideration for waiting more than the average time is even better! Thanks Starbucks for the coffee! You will be seeing me soon!

This is one of my two go-​to stores. It’s a little farther from my house but by the grocery store in the mini strip mall so it’s convenient. Everyone here is always friendly, and they are pretty consistent in how they make drinks.
I had the privilege of being part of a «pay it forward» day when I came in once and someone ahead of me paid for my drink. I had always heard about that happening in the drive through but had never participated… it was really fun to see a little community store come alive.