Wally’s Towing

I’m very happy with the towing service.
Ryan, the driver, was very professional, knowledgeable, and friendly.
He arrived right on time.
He knew his stuff and took the time to get the job done right.
5 stars for Ryan.
The dispatcher on the phone sounded like he was having a hangover, but he did his job good enough.

HORRIBLE SERVICE!
I called this place to get a jump start on my car.
First, the tow guy made me feel so stupid because I had a dead better, hey it’s life… It happens.
Second, he takes my debit card information and I think no biggie, he’ll charge me when he gets to the office. Within minutes I was charged and then I started to get constant calls saying I’m not for the service and I’m a scam.
He had the worst attitude during the service and also after.
It gets worse,
I get a call from Wally. The owner saying that I should not be allowed to live in the United States. So obviously this prick is racist. Until today I keep getting harassing calls from the driver and everything is already paid for. If this keeps going on, I will be contacting the police for harassment.

I’ve been through some crazy stuff since I moved up here and Wally’s helped soften the blow. Nicest guys and everything in the car was completely intact. Couldn’t ask for a better experience.

I’ve used Wally’s Towing several times and have always been satisfied with the service. Others have commented on the high rates. The rates for Wally’s Towing reflect the cost to keep the equipment up to standard, ensure the tow truck and your vehicle are covered under good insurance, and that you receive a driver who’s qualified to tow your vehicle. Yes, there are cheaper companies, but likely those companies are not meeting the standard of the industry, so you’re taking a larger risk.

it’s not hard to get a good rating from me in providing towing service. After waiting over 2.5 hrs for a 3^rd party towing company through my insurance, I called Wally’s to get my dead car to the shop. Within 15 minutes, the flatbed was there as promised. The operator was courteous and careful with my aging car. It was delivered to the garage and operator arranged for billing along with the repair. Operator refused to take the cash tip offered.
If you need a tow in Edmonds or Lynwood, make Wally’s your first call!

Wally is bad. I had a accident couple days ago and I called Wally towed my car. From the place where I had accident to my friend’s apt is like 4 or 5 miles, it charged 270 bucks. Today I called another company towed my car from Lynnwood to west Seattle, the price was 180 bucks. Can u believe it? Srsly Wally is bad

Without a doubt, the BEST towing experience I’ve ever had! I hope I don’t need to be towed again any time soon, but if I do, it’ll be Wally’s for sure.
Call answered immediately, truck dispatched in in time frame indicated. My car was in the far end of an underground garage and the truck couldn’t get to it. Rather than making me wait for a different truck (I work at home and had a series of conference calls scheduled), the very nice driver managed to push it out to where he could load it and take it for repair. Plus, they charge the cost to the automotive repair shop so I only have one combined bill to pay.
When you have to deal with a car that’s out of commission, facing who knows what in terms of repair cost and the lack of transportation, it really helps when the towing doesn’t add to the mix.

this guy wally is creepy. I pull up to his shop, and he comes to the door, lookin at me, like what are you doin here?. It’s a place of business right? what do you think I’m doing there? on the phone he told me his price to get my car out, later in the conversation I ask him again, having a lot on my mind with my car just being totalled, and he snaps «this time write it down!!»…fu*k you, you old fu*kin troll, dont tell me what to do. go live your shitty little life, and I will never have to look at that ugly old face again. overcharging piece of crap.

Fast, understanding and prompt! Thanks Wally’s towing!

Well, one day after work, my car decided it didn’t feel like starting up. It had been cranking slower than usual the last few weeks; I figured it wasn’t a non-​issue since it started every day during that time. (It wasn’t a battery problem but a possible starter issue…) I need a car literally every day for work and school, so it had to get fixed– and called Wally’s towing after seeing that they had good reviews. Got a tow set up. Fast forward a half hour or so– I get back to my car, and it hesitantly starts up again. The starter is making «whiny» noises, but it gets the car going, nonetheless. I decide to take a chance and take the car home.
Now this is the good part– I called Wally’s back to see what my options were. Without being asked, the person on the phone (sorry, forget his name) says he’ll cancel the tow, with NO CHARGE! The driver was already half way there too! I appreciate this aspect of customer service, and although I wish no one to be in need of a tow, if necessary, I recommend Wally’s. Honesty pays.

I’ve had a variety of tow experiences in the past, and my experience with Wally’s Towing tonight was my best one.
I found Wally’s towing on Unilocal.I gave them a call and Wally sent someone immediately… Ryan. Ryan showed up on the scene in a timely manner and had called me shortly before he got there just like I had requested. Ryan was friendly and casual as one would expect. But there was a clear sense to me during the process that he also valued providing good customer service Anywho, I hopped in his truck, he towed the car to the appropriate destination, and gave me a ride back home. I was thrilled when it was time to pay the bill and he told me he could bill my insurance company directly given I’m with State Farm and have towing coverage. (I’m not sure if he does that with other insurance carriers.) It was nice to have the option of having the bill sent to the insurance company instead of me having to pay up front, submit the receipt for reimbursement, and then wait for the reimbursement. It was appreciated that the whole towing experience was convenient, given the reason for the tow was not.

My car broke down on the freeway this afternoon. Right in a no parking zone on I-​5. Wally’s Towing is right up the street from my apartment, so I gave them a call. Wally answered and was very helpful — most of all, he laughed at my jokes! He understood the urgency of the matter since my car could be towed at any given moment. He picked up the car and took it to a local garage in record time. Thanks, Wally! I’ll definitely be calling you again if I need to be towed!