XFINITY Store

Long wait, but service was amazing after it was over.

Ehh it’s comcast what can you expect. You check in when you walk in and the lady there was clueless with horrible listening skills. She told me they would call my name but no mention how many before me or possible wait time.
Thankfully it was only a 20 min wait and the guy who helped me was fast and plesent. But once again with comcast it’s a crap shot what you get.
It is now 2 and a ½ hours later. After a 30 min call with tech support I find out they gave me the wrong box. Now I get to go back to the store tomorrow… yay. Comast once again proving that there employees are not much better than trained monkeys.

I just needed to drop off some equipment because I moved. I came in on a Sunday and was immediately greeted by the main floor person. He immediately directed me to station 4 to be helped by Johnny. Johnny was extremely quick, helpful, and had a great demeanor with me as a customer. He even made a personal connection by talking about something relating to my interest in getting home security cameras installed. As a Sales Trainer, I was extremely impressed. Johnny even moved his computer over the counter to work side-​by-​side with me to show me that he resolved a little issue that I had on my account. Comcast has come a long way.

If you live in this area, you’re most likely going to have to work with Comcast for something. I have a long and tragic history working with Comcast, and this past Sunday, there was a big sportsball match on NBC. I turned on my TV that morning, and my NBC channel was scrambled. I did my due diligence and contacted Comcast support via chat. The rep «sent a signal» and somehow managed to remotely fry the cable box. The box display would only show a «0,» buttons were non-​responsive, and the TV was black. The chat rep said the only thing that could be done was having a technician come to my house, but I knew of another solution: cutting the cord. I’d been meaning to do it for a while, and this was the last push I needed.
Luckily, this Xfinity store was open (though with limited hours) on Sundays. I arrived at noon and there was already a line of at least 15 people outside. I thought it would take forever, but they have a nifty little check-​in system, and I was working with a helpful (and friendly!) associate within about 15 – 20 minutes. After years of working with Comcast by phone, I was absolutely shocked that the people in the store were so easy to work with. The guy who helped us first switched out the cable box, and when I said I would actually rather just cancel cable altogether, he made the switch in my account with no sales tactics. Shocking.
I hope I never need to contact Comcast again, but the next time I do, I’m just going to pop in to the store.

I had to drop off some old equipment and cancel some services. I had my four year old with me so I was dreading my errand. This place has a waiting system that is awesome. I got checked in. Each rep was very polite and quick. I got my equipment scanned and returned, and got a service cancelled quick with no arguement or upselling, and I was on my way after about 10, 15 minutes. As much as I dislike Comcast, this store made my belief rise regarding their attempts to make their customer service suck less.

Only three people seeing customers in the weekend. Long waits and no restroom. With the high Comcast prices and service like this cable will be dead in no time. That is a good thing.

Experience was mediocre until an employee named Johnny insulted me and my wife will not be returning to this store anytime soon

I came in today about 5:45 PM. they close at 7 PM. They had five customer service reps working. I watched at 5:50 three of them checked out to go home I asked the manager why couldn’t one of them help me as there were two of us in the store waiting for the customer service person. I only need to turn in some equipment and have the cable TV turned off on my account. However they didn’t care I was going to have to wait there probably another 15 to 20 minutes minimum. I had to be somewhere at 6:45 so I couldn’t continue to wait but customer service is as bad as everyone says. They do not care how long you wait and they always make sure they leave early to go home.

Obviously I’d love to give ZERO stars but I can’t. Comcast needs to spend less on (tacky) slick décor and useless technology (ooh– an iPad and monitor to sign in… and wait) and use a bit of that money for customer service” agents. Half an hour wait to to pick up equipment I’ve already paid for, so I can pay $ 50 to INSTALL AND SET IT UP MYSELF — what the serious fetch??? How has this industry survived and why do we allow it?
Obviously it’s near death, with online options — which I am going to take advantage of. I walked out and cancelled my account before it even started.

Do anything you can to avoid using Xfinity.
Without exception the worst service I have ever encountered. They have a monopoly in our area and they know it. As a result their product is despicable. They grossly over charge for an inferior product. Go to internet if you can. You will save thousands and the quality of your life will improve exponentially!

I have nothing against the location itself but the company. I signed up for a 30 day internet access and my internet worked less than half the time. When I would call for assistance there wAs a 20 minutes wait. I’ve gotten hung up on for no reason. It’s definitely the worse Internet Provider I’ve ever had to deal with. Not recommended!

People related to this company are all trained liers they will look you in the face and robotic tell you what their little brainwashed empire has trained them to say. Smug scum a customer came in with simple request guy at front was arrogant and rude could have been handled with a simple hdmi exchange instead rude guy had no empathy no customer service skills and guy walked out mad as ever rude guy looked at all of us and said oh well. Then my name was called turned in equipment to lower bill guy said your bill will be prorated his your receipt nothing about up sell for Internet or channels just looked at me with silence are we done here? Prick what a douche Comcast is so evil I hope they go bankrupt.

Never have I hated a company as much as this one.
I’m sitting in the waiting area as we speak. I’m here to cancel my service and return the equipment. They have 4 people working a desk right now and it’s taking so long I figured I’d take this time to finally review the abomination known as Comcast.
Money grubbing, evil monopoly. That’s really all you need to know. They are fully aware that most people don’t have another option when it comes to TV/​Internet so they proceed to violate you in every way possible. I feel dirty knowing my hard earned cash has gone to these criminals.

I went there to return something. walk in, and a guy greets you, and puts your name on «the list» which is displayed on the wall. I was # 4, so it didn’t take too long. My name called, I proceed to my numbered «stall», and the guy seems ok, I tell him I;m there to return this, he says it’s not what I thought it was, so only 2 bucks is deducted off my bill. no big complaints, but I always feel rushed, and like I really don’t matter. They hide behind the computer screen, and you never get to see it, and when he’s done I was expecting a «OK, can I help you with anything else sir?», but that didn’t come, just a uncomfortable silence, like I should know to just leave. I always feel demeaned at Comcast or xfinity or whatever it is this week, and the bills are designed to confuse. we are looking into Dish.

I called comcast, tried to troubleshoot a cable box, told the service rep I would go to this store in Lynnwood the next day. It’s located at the other end of the Alderwood Towne Center from Michael’s, about a 10 minute walk from the corner of 33^rd Ave and Alderwood Mall Pkway. I walked in, checked in at the desk, and waited about 15 mins for a rep to become available. There should be a PA system because although you can see your name on the screen, if you’re visually impaired you don’t have a clue until the rep yells your name. And they could number the desks so you know where to go. The rep was friendly, swapped the box for a newer model and advised me to activate it once I got home. Took about 5 mins and I was on my way with a smile on my face.