El Pollo Loco

Their Customer Service is progressing… they are not perfect but, who is? The food is bomb and really close to work.

I usually get the BRC with the cilantro dressing on the side. However this time my cilantro dressing had a tiny worm crawling around the bottom of the cup on the outside! Highly disgusted and will never go back!

Went to this location 3 times hoping for a better outcome… Sorry to say that it’s been bad each time. I don’t know what their problem is, but it seems as though their cooks don’t know the ingredients that go into each item.
I ordered each time the under 500 calories chicken black bean bowl… The menu says the ingredients are :
black beans, sliced avocado, fresh broccoli, pico de gallo, and cojita cheese.
The first time — no avocado and no broccoli.
Second time — no broccoli and they put shredded jack cheese instead of cojita and they also added rice.
Today… No broccoli, no cheese, added rice.
Will never come back to this place again.

I ordered a chicken cesar salad. Barely any salad! I went to the Avalon location, a lot of salad! This location should close.

Worse pollo loco ever, I love pollo loco but just not this location, I have been here twice and both times they have messed up my order, the worse part is that when I call to tell them that still have the nerve to get upset for their mistakes.
Will never be back!

I can’t believe it’s only 9:15pm and they don’t have any chicken and won’t cook any because they are closing at 11pm… they said they are not allowed to start any chicken because they already started cleaning the grill and can’t have any extra chicken cooked when they close. They said I can order a chicken and shrimp salad… I said I thought you didn’t have any chicken and they said they have some chopped chicken on the side??? on the side of what? on the side of the grill they just scraped? So I asked if I order just a shrimp salad without the chicken and maybe give me a little more shrimp. She said sure! When I got my salad it only had 5 small pieces of dried up, over cooked shrimp. I asked where’s my extra shrimp? She said its on there! I asked how many comes with the chicken and shrimp and she said probably 4 ??? Do the math! I only got 1 extra dried up, over cooked shrimp… Never again… all the customers couldn’t believe it either. they owe me for mental anguish and pain & suffering and probably food poisoning by midnight …

I ordered a Avocado Bacon Tostada salad without beans… they gave me the salad with beans no bacon… REALLY!!! I’m done with this place, this was the 2^nd time they messed up my order. I’m a fan of EL Pollo Loco but this location will never get my money again.

Stop by to pick up a family meal. They had no chicken its was going to be a 40min Waite. Bad service.

Worst damn service I ever received from this El pollo loco. I ordered a small loco salad n I get home to enjoy my dinner. Well I am eating I notice a hair n my salad I’m so f**king hot. So I go back to El pollo loco n tell the manager about my loco salad and he tells me it’s my hair. N he can’t do anything about it. So right now f*** this El pollo loco.

All El pollo locos are the same in taste… What makes this place different is that the people that work there are really nice and always smiling.

Wow is it that hard to take an order oh yea she was to busy talking over me will never go here agin.

There customer service is awful the girls there have the nastiest attitude ever! Even though I really like el pollo loco food I prefer to drive to a different location than to go to this place. By the way even though the girl who took our order gave us our order wrong we made her aware of it and she just walked away with the nastiest attitude… F this place!!!

This is the worse Pollo Loco I have been to. The staff is rude and my meal is aways incomplete, either my tortillas or chips are missing. My mac and cheese was dry, my chicken was cold. The salsa bar looks disgusting 90% of the time, not to mention all the flies in the place. Unfortunately I had to rate a star or I’d give it none.

Bad customer service that’s pretty upsetting cuz they have great food. managers must take care of that if don’t want a bad reputation so far I’m not the only one complaining about this but i do hope to be the last one. why is so hard to be nice? and specially if u have to handle customer service

The drive-​thru sucks. Location is pretty small so there’s no parking at all. Don’t recommend you coming around 12noon it takes longer to get ur order regardless if its drive-​thru or counter. Sometimes they tend to burn the chicken

Went at 9:30pm 30mins before closing… my mistake… but the place smelled of bleach and food tasted like the bottom of the bottom… * note to self don’t expect a fresh taste when it’s so late*

El Pollo Loco is a new good place for Hepi and I to eat together.
I get the BRC (bean, rice and cheese) burrito, which is vegetarian, for less than $ 2 including tax. I also like their guacamole and chips, yummy :)
Most people I meet throughout the day don’t know about El Pollo Loco.
It’s comparable in price to other fast food places, but the quality of the food is much better, in my opinion. Ever since a friend took Hepi and I to the El Pollo Loco in Venice, whenever we’re hungry, if I have a few bucks in my pocket, we stop to eat at El Pollo Loco, and we both love it.
They have the best grilled corn! It comes as a side for about 2 dollars.
Also that cornbread is the tastiest cornbread I’ve ever had in my life, and it’sabout 2 bucks as well. They have many different kinds of sides for $ 2-​$ 3, like flan, too.
I haven’t tried that yet, maybe next time?
They also have a salad bar with salsa that is made fresh every morning.
And the chicken is cooked on site on a grill. You’ll notice the difference (as compared to other fast-​food restaurants) right away. It tastes more like chicken you would eat at home, not got from somewhere else.
This location also has a drive-​thru that I’ve never used, because I’m not sure they would provide service to a guy with a dog on a bike. The drive-​thru is for cars only.
There’s a McDonald’s across the street where you can get online, and you can walk to the Metro Green Line Long Beach Station, which is 3 blocks away. There’s also a large shopping center kitty-​corner from here that has a Food-​4-​Less, several fast-​food restaurants and gas stations.
So far, we ate here a this El Pollo Loco 3 times that I can remember.
Each time we ordered, the food arrived in between 1 and 5 minutes.
There are some bad reviews on here, but also remember that this is a very high traffic area, just north of the 105 freeway on Long Beach Blvd. crossing Imperial Ave. in Lynwood. It’s 3 blocks from a freeway exit, and right on the intersection of 2 very busy streets — even at night, this intersection never quiets down.
With that kind of traffic, you’re bound to have some people who are upset. Isn’t the traffic gridlock stressful? Hepi and I are street dwellers.
We are Teenage Mutant Ninja Turtles!
That’s why we don’t deal with the traffic and we don’t stress out about it, either.
Just because we dwell on the streets, it doesn’t mean we are dirty, so each time we came here in the past, I made sure we arrived clean and smelling good. SE LA has lots of good people and lots of trashy people, too. Please don’t be one of those trashy people. Me and Hepi are trying to stay clean on the dirty streets!
Thanks!

Worst Pollo Loco i’ve been to. The service is slow and the employees give you attitude if you ask them for anything extra. Go to the one on Tweedy in South Gate.

Ughhh stupid over priced food everything is so expensive and they don’t even serve u that much of n e thing assistant manager «Jose Ruiz» was supper rude about it to never will I come to this place again.

I live in Lynwood and will never go to this El Pollo again. When I visit this El Pollo they always tell me they dont have something, it never fails. So I went three times and every time I ordered there was some thing I order that they don’t have. So this last time I went I asked for two wings on the side with my order and they said we are out of wings and I could hear them laughing in the background and if that wasn’t enough they over charged me and didn’t offer me a reciept. I had to ask for it. Worst El Pollo in L.A.
WORST EL POLLO IN L.A.