TCC, Verizon Authorized Retailer

I got my 3 phone activated back in Oct, based on their say I supposed to get $ 100/​line port in credit because I was with T-​mobile before. But, today I stopped by this store to inquire why am I not getting the port in credit yet? its been over 3 billing cycles because I was told I gonna get that credit in my account in 2 to 3 billing cycles. But found out, verizon doesn’t honor port in credit for the phones that customer brought it in. Only for the phone bought from them. Kind a frustrated but I believe the manager of the store was quick enough to settle the talk by honoring $ 150 check credit for the misinformation they provided me. Which is not bad. While I hope they will improve their communication and be clearer and stay behind what they promise. Don’t promise based on assumption is the core lesson to TCC here. In my case they thought I bought phone from them, it could be clear if they take a glance on my account carefully in the first place.
Suggestion to potential customer or clients: If they promise you some thing they will do for you in the days to come, ask them in writing. Seems its been a common issues with company like this to promise good thing to show up in few billing cycles and forget about it later. So have that little piece of paper handy to help yourselves.

The worst cell phone upgrade experience ever. My wife and I responded to an ad from Verizon for upgrading our phones. After 2 hours of trial and a lot of error on a very simple activation we left the store with 2 new phones and 2 deactivated phones we were told to go home and use an app to retrieve our directories etc. This was because the sales person and two other disinterested (sales persons?) could not manage to figure out how to transfer the information from one phone to the other. If the process hadn’t taken over 2 hours by this time and our 2 original phones had not been deactivated we would have stopped the transaction and walked out of the store.
After leaving the store at nearly 7PM we spent an additional hour trying to use the app to transfer our information and finally succeeded with help from our daughter.
My wife asked if they had anything to do besides look at their phones when they didn’t have a customer. Kayla said «No, there is nothing to do here.» We would suggest training online. She didn’t know the correct price of the phones so had to redo the sale which just added more wasted time. The «manager» just shrugged his shoulders when asked. Both spend time on the phone calling someone else to help them. Very unprofessional. Will not be back unless we bring the phones back for restocking fee. She knew that information!

I have never posted a Unilocal review before but after going in this Verizon location twice and now that my dad went in today, we both had the exact same experience. By far the worst customer service we have ever experienced.
The two guys working there are not only unknowledgeable, they are completely unwilling to assist and find answers. I can go as far as to say they’re flat out rude.
We both walked out without purchases and had the intention to purchase several items and set up additional business accounts. We opted not to because of the awful customer service.
My office and home are near this location and I would love to have a local store to go to when I need phone things but I will not step foot in there if the two guys working there now are still there. Several of my co-​workers and friends have had the same experience– it’s too bad, I work at the largest company in that area and word is traveling fast.
Perhaps a little training or some new hires would do the trick?
1 star only because I can’t opt for 0 stars.