Tijuana Bakery

Im disappointed that my very first review be a negative one.
BAD SERVICE!
Cake was not ready on time. The staff play the blame game as to why the delay. Cakes are not made there, they come from another facility (someones back house) who knows where.
I’ve had their sweet bread and tamales which have been very good. So a co workers birthday party was coming up a few weeks ago and I decided to order a Red Velvet cake from the Paramount location. The staff there was courteous, took my order and was ready on time. Another business birthday party is coming up and I decided again to place another cake order from this location instead because it’s much closer to my job, bad idea.
I went in and ordered a Tres Leches cake, the staff there is a bit rude and run around like headless chickens, that should have been the first warning sign, but I wasn’t too worried.
The next day, I drive over during my lunch to pick up the cake and on time, I expected it ready only to pick up since I paid for it in full the next day.
Well, where’s my cake???
The cake took over an hour extra to arrive resulting in me wasting my whole lunch hour only to leave without my cake and having to come back after work which resulting in my errands being backed up! ugh
I asked the lady at the counter to speak to the manager and was given the run around the she wasn’t there but the owner was and she would come and talk to me about the situation blah blah blah nobody did.
I come back back a few hours later, expect to talk to the manager in charge, unfortunately everybody was gone for the day except for 1 cashier. I asked the cashier what was the issue. I was told the baker my cake didn’t arrive with my cake on time, so seems, even though they bake the pan dulce fresh and ready, cakes are made somewhere else, maybe at the other location?
Customer service at its worse. I will definitely be back to speak to the owner asap.
If you have special events coming up and need your cake ready ON TIME, DON’T order from this location.

This place is horrible! My sister ordered me a cake for my graduation party and gave detailed description of what she wanted and school colors. My brother picked up the cake and thought that the cake was done the way we had ordered and that was not the case. We paid 65 for a small round nasty white cake. We ordered a German chocolate cake with yellow, gold and black colors and I got a all black cake with a «graduate» figure that looked ugly.
We went back because I was disappointed, when we got to the bakery they said sorry we followed what you wanted, and didn’t want to help us either remake, discount, or give us credit. This place is so unprofessional, and I do not recommend this place at all. HORRIBLE SERVICE!!! And they can’t follow what the customer orders.

I can’t believe I’m the first to review this place because they did such a great job on my daughters cake. Not only that but a very reasonable price. They completely customized the cake and the cake was so moist, everyone loved it! I will defiantly be back for any future cakes!