DS Waters of America

They keep charging me double what I agreed to pay. I’ve called them before to complain about this and now they r doing it again. They have terrible customer service and they deceive their customers

Terrible Customer service! Yes the initial sales person was awesome but that was it. Put me in collections for $ 74 bucks. I have ALWAYS waited til it was enough to actually PAY instead of paying $ 5 a month and they said it was fine. Til this time of coarse. Orders never come on time and if you call, get ready to waste your time waiting on the phone for someone. Terrible company

Worst company to deal with EVER. Called to cancel service in September after never receiving water and finding out I was being charged for two coolers instead of the one I had. Miraculously, a driver came and picked up the cooler. SInce then, I have been charged monthly for two coolers, and have been threatened to be turned over to collections with every bill. Phone calls after an hour on hold, emails, written letters to Mableton address all to no avail. I don’t know what else I can do, maybe file a complaint with BBB. I have never seen a company so poorly run in my 26 years in business! STAY AWAY and get your water at Kroger!

If it was possible to give minus stars I would give them a –10. This is without a doubt the ABSOLUTE WORST CUSTOMER SERVICE I have ever experienced in my entire life and I have dealt with perhaps thousands of vendors /​purveyors in my working lifetime. If my company did not force me to use them I assure you I would not. I work with a company that has over 100,000 employees nationwide and our account is mammoth. You would think there might be just a bit of consideration for someone giving your company 7 figures a year. Not a chance. Just stupid, ignorant, arrogant and lying account reps, receptionists, supervisors and management. HORRIBE, HORRIBLE, HORRIBLE, HORRIBLE and did I mention horrible?

This organization has the WORST customer service ever. Whenever we put a hold on water delivery it was delivered anyway. The Regional manager is a non-​entity and does not help the customer. I highly recommend against using this company. The call center and the local office is totally disconnected.

Without exception the WORST customer service ever experienced — beating even Comcast! Delivery random at best. Don’t even try to get someone to answer the phone, unless you are signing up (they answer on the first ring). Every call has been a minimum of 20 minutes on hold (fastest) to 1 hour 10 minutes (currently…and counting). Luckily I have the option of dialing from my desk at work and letting it sit on hold forever. I wouldn’t wish this company on my worst enemy.

Don’t ever think about DS Waters of America. I feel sorry for myself right now that I’m waiting on the phone for more than 30 minutes and getting NO ONE answer for my question about increasing charge without notifying, skipping delivery but still getting charged, some deliveries came with sink water taste, e.t.c. I don’t know what will be next that I have to deal with DS. I’m calling to cancel and they don’t want to pick up the phone. God help please!

I give them negative1000 stars! Check Unilocal for all of their locations across the US and you’ll find every single one has the same negative reviews. My company had service in Livermore, CA with this Mableton, GA address being listed as their headquarters. I had the same experience as everyone else – Absolutely the worst customer service EVER! Never got water delivered on time or bypassed me completely. Continually had to call for service. When I cancelled my service they continued to charge me. When I tried to talk to someone back in Sept 2014 they gave me a huge run-​around. I didn’t pay the invoices they continued to send so they sent me to collections with an independent firm. I’ve been talking to her since February. She has not gotten any response from Alhambra-​zero communication-​so my account is on hold. She stated there are several other companies in the same boat. You would think that at some point Alhambra would want their money from me and all the other folks they sent to collections. I have been dealing with this for over 1 year! You’d think the employees would be embarrassed to work at this company. Alhambra, get your sh*t together or close your doors.

Horrible service from them! Good luck with getting your water and good luck with trying to talk with customer service because they will never answer your call. But dial one for new service and they answer within seconds… what a joke of a company!

TERRIBLE customer service. Scam their customers by not changing or canceling service as requested. We’ve initiated this 4-​times, and they are still charging us monthly. Rarely answer the phone after a 2-​hour wait time. Highly recommend staying away!

Wow. This company is collectively, impressively, terrible at their job, which leads me to suspect the problem must be coming from corporate. How else can a company be doing such terrible job from all fronts?
— deliveries never show up when they are supposed to.
— route driver never answers calls, neither from customer NOR customer service reps
— unimaginably difficult to get a hold of anyone at customer service. 3 phone numbers that usually just disconnect right after dialing. Out of 10 calls, you would be lucky to get through once. Then you would be on hold about 10 minutes. If you are lucky, reps come on the phone, put you on hold to do something about your request, and you just pray they don’t drop the call, so you wouldn’t have to start all over again. (Somehow no one is able to provide a direct number in case the call gets dropped.) Repeat this every time you need any assistance.
— things get even worse when it comes to cancelling and having equipment picked up in order to get the deposit back. After nearly 2 months and multiple appointments miraculously made via method above, I STILL have the equipment which had to be carried around during a move because driver just would not show up to any of the appointments. And my account is still being charged. Safe to say they turned me off water delivery service forever.

Until now like many, I thought Comcast had the worst customer service on the entire planet — until I had to deal with DS Waters/​Crystal Springs in this area. Absolute worst service I’ve experienced from any company, in my nearly 50 years of life on Earth.
Everything starts off fine, but soon you’ll notice they don’t show up for deliveries. Then you have to call. And hold. And hold for up to 1 hour and 20 minutes per call, no matter what day or what time of day you call. You tell them you haven’t seen anyone in weeks, and they say someone will come by… and many times they don’t. And you have to call again and experience the same thing.
As I’m writing this we are having to do this again — only this time when we finally do reach someone it will be to cancel our service. Enough is enough. Speak with your wallets people and let’s spot complaining. Just cancel your service. I’d rather drive to Sams and have to haul it myself than be treated like this.

All the below reviews regarding the sign up but no deliver is exactly my experience as well. Signed up Tuesday for a Thursday delivery, no call no show. Called Friday and waited on hold for over 30 minutes only to be told quickly it would arrive on Friday before 5pm. No call no show Friday.
Called Monday to cancel the new service after trying to have someone me help through the «online» chat help feature. Jessica offered no help through the online chat even after I requested that someone call me.
The only reason I went to the online chat is because there are about 4 – 5 numbers on the internet that do not work or are disconnected. When you do get the correct number you wait on a ridiculously long hold time. This company needs to be seriously restructured or Crystal Springs needs to dump DS Waters of American because they are doing a horrid job at distributing.
Go with another company unless you are an extremely patient human being.
Less than one star service:(

This is one of the worst companies I’ve ever dealt with. Terrible customer service, inconsistent deliveries, did not deliver amount of bottles we were charged for, and they charged us for empty bottles that they had already picked up, claiming we didn’t return their bottles. I would highly advise anyone to find other companies.

They don’t show up for about 2 months. Called customer service took hours somebody answer then told me delivery coming yesterday.
Didn’t show up.
Calling customer service but nobody answer for an hour.
DO NOT DEAL WITH DS WATER or CRYSTAL SPRINGS.

DELIVER ENDED FOR TWO MONTHS AND WAS STILL CHARGED
This company is horrible
Stay away from Crystal Springs and DS Services
BEWARE!
Deliver sucks
Charges on credit CARD after canceling services

These people are scam artist.
We ordered for home service on April 20^th.
Was suppose to be installed and delivered on April 27^th
No call No Show
After 30 minutes on hold another time was set for April 30^th
No call no show again
Called again, 20 min hold time. Spoke to supervisor Jason, he said local manager George would have it out May 1^st to us.
It’s May 2^nd and no call no show
This company is horrible
Stay away from Crystal Springs and DS Services
BEWARE!!!

Currently waiting out a 15+ minute hold time to talk to a manager. Doubting I’ll get one.
We canceled service this month after they completely missed a delivery date and then also missed their rescheduled delivery date twice.
Now we can’t even get them to pick up their stuff. They’ve missed FIVE scheduled days to pick up their stuff. They’ve repeatedly said they’ve escalated our pickup and that they’d have a regional manager contact us and failed to do so. I’m having to call them every other day to complain about their missed pickups.
Just save yourself the frustration and don’t even use them. We went with Magnetic Springs instead and they are awesome.

Whatever you do, DO NOT ORDER service through Alhambra Water or any of it’s DS Services affiliates. Read other Unilocal reviews for Alhambra’s in Norther California and some of it’s sister companies. I have had the worst experience with them. Make a long story short… I lived in SoCal and got the service there– they were amazing and responsive. They convinced me to transfer my service up here so I said sure. This is where it starts and it is a common problem from what I have read.
They changed my plan to a more expensive one without telling me so I had to call and after they still tried to tell me it was better I stood my ground and said that I had a special deal. They changed it. So my delivery date (August, hottest month of the year) comes and no water. I gave them a week and nothing so I had to go buy water at the grocery store. I call them and they said that it will never happen again so they delivered one bottle to hold me over. September comes and no delivery — UNBELIEVABLE. So I call them and tell them that I want to cancel my service — no apology or anything and they tell me a manager would call me within a couple of days to schedule pickup. A week later– no call so I call them back because I want to make sure I’m not charged. In the meantime, I research to see maybe this is an isolated incident and nope, I’m only one of many people this has happened to.
So I call again and they said they would have the manager and the regional manager call me to resolve this. Still no apology, more like I just caused them an inconvenience. I offered to leave their equipment and bottles outside and they said no because I would be liable for them. I said okay, I will wait. Three days ago a water truck stops in front of my house and I sigh thinking FINALLY. I gather everything to take it outside, as I open my door, the truck leaves. FML. oh it gets better!
Today, I get home and guess what is waiting on my porch, three bottles of water. WTF! This company is ridiculous and management should really be reprimanded.
So again… DO NOT ORDER FROM THEM AT ALL. You have been warned, haha.

Met a rep at Costco who was very friendly and made sign up very easy. Driver delivered on time and was super nice. Found i did not need the service after several months and cancelled. Had to call in after discovering they were continuing to bill for over 2 months post cancellation AND i was never credited as promised for the 8 bottles i returned. CAUTION!!! Make sure you keep an eye on your CC bill if you cancel.