Conrad’s Total Car Care & Auto Center

I am a young, single woman who knows nothing about cars. Ever since I learned how to drive I have been warned by people over and over that car maintenance guys would try to take advantage of me because they know I don’t know any better, but overall I would say I’ve mostly had the opposite experience: Generally people are willing to explain things, perfectly fine with writing things down for me or even talking to my dad on the phone if I ask them to explain it to him, and on several occasions I’ve even received free or discounted services. I attribute this to getting good recommendations from people and having an idea of what I’m getting into before I have my car looked at.
At Conrad’s Macedonia, I felt sketched out as soon as I walked into the door and the man helping me was calling me «dear» like I was his pet. An hour later I got a phone call letting me know that I «needed» and extra $ 1,000 of unexpected car maintenance. The man was speaking so quickly there was no time to even ask questions, and finally I told him I needed a second opinion before going through with all of this extra maintenance. Then he preceded to pair down the cost: «ohh well you don’t really need four new tires, just the front two, and I was quoting you for our premium tires, you could do something more economical…» — dude get a life and you clearly can’t be trusted. I spoke with my dad who advised me on what I should actually get done and what could wait a year. Def never coming back to Conrad’s Macedonia.

LITERALLY the best automotive experience EVER. I needed 4 new tires and i called every local place i could think of. Conrad’s had the best price, highest mileage, best brand, and free rotations the other companies NO free rotations generic or foreign brand tires and lower mileage for more money! If i ever need a tire fixed or replaced i have a rebate price to which truly is 20 $!!! So not to mention the great deal on tires I am a horrible driver and not even 4 months after i got my tires i needed one tire and a rim replaced. I called Jarrod (best worker EVER) and he replaced my rim and tire the same day little wait and for 20 $!!! for a new rim and tire!!! then i again ripped my tire hitting a curb and he gave me a brand new tire for free and said he just cares people are safe! They have the best customer service and the best prices and you don’t have to wait too long but there’s a waiting room with wifi, tv, refrigerator, and a popcorn machine. If you need your tires serviced call Jarrod i HIGHLY recommend.

Jarod is the best ! I started taking my car to Conrad’s after I purchased a new set of tires. They followed the free tire rotation commitment and this helped in keeeping the tires in good condition for a long time. Oil/​filter change is always quick and accurate. Very friendly front desk and Jarod has an EXTENSIVE KNOWLEDGE of almost any model/​make of a car. Definitely recommend this place.

DON’T take your automobile here. This place doesn’t care about you as a customer — they just want your money. I was there today for an oil change and tire rotation. I assumed they would check my brakes, as I had noticed my brakes were squeaking recently. When they were done with the rotation and oil change and were checking me out, I inquired about the brakes. I was told they were fine, no problems. I mentioned that they had been squeaking and they offered to take the vehicle in for another look. Fine.
30 minutes later, I had to ask what was going on because they were supposed to look at the brakes. I was invited into the garage area, and was told that my front brake pads needed changing — and they also recommended I change the rotors as well. I was told that in order to change the pads, they would need to replace my wheel bearings as well. When I asked why they didn’t mention this before and told me everything was fine, their response was «We weren’t looking for anything in particular.» I’m sorry, but isn’t that a part of the 27 point inspection that you advertise?
I’m not stupid. I have been around cars my entire life. I questioned why it was necessary to need to attempt to remove the wheel bearings to do a simple brake job. I was told that my model of vehicle (2008 Chevrolet Colorado) was a «bad design by Chevy» and that’s just how it is. Really? I’ve NEVER seen a vehicle that in order to change the brake pads, you had to remove the wheel bearings. I was given an estimate of $ 1,700 for the front and rear brakes, which, remember, had previously been «fine with no problems».
After I left, I went straight to Autozone next door and asked the sales rep there about the experience. Not surprisingly, he had never heard of such a thing either. We looked in the Chilton’s manual and on their computers just to be sure, and I purchased brake pads for $ 20.00 and left home.
45 minutes later, I had successfully changed both sets of brake pads in the front, and guess what? I never had to TOUCH anything having to do with wheel bearings!
What a joke! I’ll never go back to Conrad’s and I highly recommend you don’t patronize them either. Complete and total scam. Good thing I had knowledge about the subject matter, or they would have gotten me for $ 1700.00. Never again.

I would not recommend Conrads & will never be back. Brought my car in for an oil change & they told me I had a nail in my tire that could not be fixed & that I needed to buy a new tire for $ 270. This sounded odd to me because the low air signal never came on in my car. I took the car to Northfield Tire & they told me the nail didnt even puncture the tire, they took the nail out & didnt charge me a dime. Glad I didnt waste my money buying something I didnt need from Conrads. What a scam.