Dunkin’ Donuts

I love this Dunkin! I get hot chocolate and donuts here far too often! I love them so much. Donuts always taste fresh. I love how quickly they get you thru the driveway. Very fast and friendly service 100% of the time. I’ve never had a bad experience. I rarely go inside but when I do the place is clean and is in a good location.

This is really more of a review for Dunkin’ Donuts in general, as I’ve experienced nothing negative about this specific location. It just happens to be the one I most frequently visit.
What is the deal with your iced coffee!!! Why is it the color of apple cider? What can you even put in coffee to make it turn that color? Gross.
The hot coffee and hash browns are both good. Please don’t go to Dunkin’ Donuts for actual donuts. I can’t think of a place whose donuts I would rank lower.

This dunkin donuts never, ever gets the order correct. Some real life examples from the past year or so;
— Ordered a coffee with cream only. Received a cup of, you guessed it, cream only.
— Ordered a latte, cup was half empty (not half with foam, mind you, which is also not a latte but a cappuccino).
— If you order more than one drink, they all get screwed up. Coffee, vanilla latte, and an iced Vanilla coffee. All different. Received a vanilla hot coffee, an iced latte, and an iced regular coffee.
— They always ask if you’d like your vanilla latte sweetened. I am usually ordering for other people, but how do you have an unsweetened vanilla latte?
— Iced coffee and regular coffee — constantly a battle here. Unless specified, you rarely just get hot coffee.
— Price changes. Recently and without warning, the prices went up. No signs to tell customers.
–The scanners for the DD app don’t work on all phones, so if they cannot scan it, they just give you whatever you’re ordering for free — which is fine except then it’s totally messed up because they don’t put the order in the computer.
I go here because it’s close to work, and normally I really enjoy DD coffee, but there is ZERO consistency between this store and other stores. It’s like two different chains entirely.

Truly terrible experience. 10 minute wait for coffee and a donut. Cashier barely said a word, got order wrong even after two corrections. Drinks were foul — one had too much sugar for a humming bird, the other was ice coffee that somehow didn’t taste of any coffee. Will not be coming back. Bleh!

Staff is friendly, service is quick and efficient, and it is always clean. I wish it were open ²⁴⁄₇ like other locations but just the fact it is literally down the street from me is enough to warrant a 5 star review.

Short but sweet review:
Brand New location pretty sweet location, very nice atmosphere and very clean inside. Thank you for finally coming to Macedonia. Every time I have passed this place it is jam packed… They also have a drive thru.
The service when I went there was fantastic there was a long line and it moved rather quickly.