Serenity Spa & Nail

I also wish there was an option to give fewer than 1 stars.
I went here to get a Brazilian wax and it was the worst waxing experience I have ever had. The woman kept telling me how experienced and capable she was, however her performance indicated otherwise. Not only did it take 35 minutes (in my experience this is more than twice the time it should take) but she clearly had no plan of attack, so to speak. It was as if it was her first time with this sort of «procedure». It was more painful than it needed to be, and far more messy. I left with wax all over my legs to my knee.
Overall I’m incredibly displeased and would warn people against choosing Serenity Spa in the future.

Received a terrible massage by Shirley, it was like having lotion put on and nothing else. Was disappointed that it was my first time there and I was offered deep tissue when I made my appointment and received a very unpleasant massage, wanted to leave in the middle of it as my time is worth more than the hour I wasted and the money i spent.

I, too, would give this place less then one star if I could. It was not clean and appeared very cluttered. I had the owner’s daughter do my nails and it was the WORST manicure and pedicure that I have EVER received and it took almost 2 hours… and not becuase of the great job she was doing. I WILL NOT RETURN!!!

Run the opposite direction. Massage therapsit sucks I thought the massage was a joke. Ive had plenty of massages before and by far this is the most ridiculous one ever. I swear my husband does a better job. Came here to treat myself for a massage for my birthday and was very dissapointed. You are wasting your money here. Had my nails done here the lady cant cut cuticles to save her life nor polish well. Just dont come here. If you want your money’s worth go some place else. Im giving this place zero star if i could

If I could give this place less than one star I would.
I highly advise anyone looking for any type of service to steer clear of this place… go ANYWHERE else.
Apparently, this spa/​salon/​joke recently acquired a new owner, who knows NOTHING about the beauty industry or how to run a business in general. I have no idea what she was thinking when she decided to take this on… did she lose a bet???
There is one hair dresser there, and she is a horrific human being. I mean, it’s been a long time since I have met someone so unpleasant. Her attitude is awful. She is incredibly rude and the way she talks to people and to the owner is laughable… clearly the owner has no backbone if she allows people to talk to her that way… I don’t even have words… it was that horrific of an experience.
I met the owner’s daughter, who seemed nice enough, but even she didn’t seem to care about the awful attitude happening in this place… everything was very much «oh well, yeah… that’s not good, is it»…but the bottom line is they will never make a change because these people don’t know what they are doing!
I also know for a fact that there are nail techs who are not licensed who have worked on clients. Hope they don’t get caught.
Good luck with all that.
Location is bad too. In a strip mall next to a pet food store.