The UPS Store

I’ll begin by saying that this store gets one star because it’s compulsory. First, the employee was over fifteen minutes late arriving to work. Second, when she opened the door to let the other employee in the store, she informed us that she would need additional time to open the store. She was rude and did not apologize for being late. We took our business to the nearby Office Depot, which was happy to serve us quickly and professionally. I will never patronize this establishment again!

I’m shocked there are no reviews from this store. Beware when shipping. They do not honor your guarantee. If you ship a package overnight and pay 30 it probably cost the store 15 to 20 dollars. Yes they surcharge ups price. That is ok as long as they honor the entire refund if the package doesn’t arrive. Even if it is their fault the package didn’t arrive. They will only refund you the 15 to 20 that was the UPS charge.
I shipped an envelope overnight. They told me it would be there next day. It didn’t arrive. I called the store and found out they did not put my package in the right location in the store for UPS pickup. I said no problem I’ll call the receiver and let them know. I wasn’t too upset knowing I would get a refund. When I went in for the refund they only honored ½ of my cost because that was UPS charges. I asked to speak to the manager and all they would give was a phone number. I called and the owner/​manager told me their policy. Even if they make the mistake they only give you half. I called the UPS stor HQ and they were also rude. They ended up giving the complete refund after a lot of hassle.
Buyer beware. Know they don’t honor UPS guarantees.