David’s Bridal

I never thought i would actually get a dress from here but after bad experiences at other shops i was willing to try. Kelly was absolutely amazing. I found the one. I probably wouldnt have without her. She definitely makes this store worth while. They have a huge selection and can find a dress that actually fits for you to try on. Skip the fancy boutiques and try here first but only if you ask for Kelly.

I am very disappointed in your company. I went with a bride to pick out my bridesmaid dress. I ordered it there and was told that once they received it, I needed to call for them to ship it. I asked if it could be shipped directly to me and was told no. I asked if they could ship it to my local store and was also told no. It came in today. After being transferred to 4 different departments, I was told it would be $ 15 in shipping. Something that was not at all disclosed when I ordered it. Had it been, I would have ordered at my local store. If this is how you handle customers, consider me a one time buyer and a lifetime naysayer of David’s bridal.

Oy! I am standing in a wedding and came here to try on bridesmaid dresses with my cousin, per bride’s direction. The dress selection is vast, but the quality is poor. I would have to invest in an exceptional seamstress, and at that point I would much rather spend more money on a properly structured dress. Even more disappointing was the curt staff. We felt like a bother trying on the dresses with absolutely no assistance. We were crammed in the same dressing room and this was not by choice. I would never ever go back. If the bride decides on selecting the bridesmaid dresses from David’s Bridal, I will bypass the store all together and just order online.

Horrible experience don’t waste your time. Sales girl had no clue what she was doing. Pur my dresses in room basically just stood thee. Didn’t help at all.

Had a appointment today at 1 got there a little early but the person said to shop around someone would come get us. An hour later we went up and asked if we were going to get help and they gave us a room. No consultant no nothing just a room. So what was the point of an appointment? Do not recommend shopping here at all. Apparently if you are shopping prom dresses you don’t get help.

This place has the worst customer service. When my friend purchased her wedding dress, all of us bridesmaids wrote down a model number for our dresses to come back and try on later. They lost that information and I had to search for the dress all over again. I arrive to pick up the dress and the workers are so busy socializing they don’t realize I’m still waiting for someone to retrieve my dress from the back. When I go back to the counter they say, «Oh I thought you had left already.» Um, no I’ve been standing waiting in the same place this whole time. Unorganized and unprofessional.

My sales person was knowledgeable but she was helping out too many people at once. It also felt like a high pressure sale. I wouldn’t recommend this place. Also, if your looking for more designer styles, it’s better to go to a smaller boutique. Dresses were low quality with scratchy lace and embroidery.

I was just there today and had an appt at 8pm… Very disappointed that me and my maid of honor just helped ourselves with picking up the dresses and switching out sizes and clipping our own dresses. What is the point of an appt. I’m only buying it from here because my wedding is in less than 4 months and it’s just easier for my girls to get them… Is very upset… There’s a lady that told us false information about the promotion going on… She was really rude answering us she walked away answering us with an attitude I wished we had more time to look somewhere else. Is really upset I have to do business here and no one even said sorry to us… very annoyed
Days later So funny I received an email saying sorry we missed you at your appt which I don’t get either they didn’t even know I was there or what… Such a shame.

I gave this location a 1 star review after our first visit there. However, after talking to one of their associates, Kelly K, at a bridal show we were convinced to give them another chance. We went in for a consultation with Kelly K and had the experience we had been hoping for all along. She was funny, patient, and caring. She brought dress after dress to my daughter but never seemed impatient. She seemed to genuinely want to find the dress of my daughter’s dreams. The total opposite of our previous visit, where my daughter was told to get the dress of her dreams out of her head (!!). Kelly even made us all cry a little with the sweet ritual she has the bride-​to-​be do after she says yes to the dress. My daughter found a dress she loves and we all left happy. To Kelly K I would give a 5 star rating.
However, this rating is for the store, not the employee, so I am averaging Kelly’s 5 stars with the store’s 1 star and giving it a 4, solely because of Kelly K. They need to make some changes in their process. They overbook appointments, and have the consultants running around helping multiple parties. It gets so crowded on weekends that no one can get good service. Better bridal shops do not do that. Also, they have zillions of negative comments all saying the same thing yet they seem to feel no need to make any changes. They are obviously after quantity, not quality.
Lastly, I have been to the David’s bridal in Novi and Grand Rapids and they both seemed much better: calmer, less overbooked or maybe better staffed.
The only thing this David’s seems to have going for it is Kelly K. You guys better hold on to her and treat her well!!! Thank you, Kelly!!!

The service was TERRIBLE at this location. I brought my bridesmaid there (with an appt) to try dresses on. I was so embarrassed at the way we were being treated. I had to get ALL of my own dresses without being checked on at all. The lady was rude and was more interested in speaking with her co worker about Ponds facial cloths than my dresses. I couldn’t believe it!!! After two hours, we found the perfect dress… only to have her tell us they didn’t have it. I asked if they could order it online, she said yes. WHY DIDN’T YOU SAY THAT IN THE BEGINNING!!! Completely ruined my whole experience. I was too upset to even complain to a supervisor. I’ll take my koney elsewhere!

Kelly K. was our consultant and was AWESOME !! Super personable, funny and easy to deal with. She was patient as I tried on dress after dress (only to get the first one I tried on!), and really tried to work with me to find what I liked. Also, she helped my Maid of Honor & Bridesmaid with their dresses as well. She was solely the reason we were there, as she scooped us from a bridal show at the palace. She assured us great service, and boy did she deliver ! Oh… and if you find your dress, she gives a speech that brought me to tears !
Without a doubt, when going to this location of David’s, ask for Kelly ! :)
Sadly, Unilocal would not allow me to write a 2^nd review. So… I have to bring something negative to light on Kelly’s glowing review. I only had Kelly, because my first experience was SO poor that she wanted the opprotunity to turn it around for us (myself, my sister, mother & grandmother) & show us better service. Our first experience was terrible from the over half an hour we waited to start, to the sassy and rude consultant who made snide comments in my direction. She was unhelpful and seemed annoyed with me from the beginning. Normally I wouldn’t write something so negative, but when we went back to our appointment with Kelly, the original consultant (Michelle) glared at us, snickered in our direction and repeatedly made eye contact with me only to roll her eyes. The eye rolling probably happened a minimum of five separate times. I’m not sure what the issue was, but I can only say that she was the least professional person I have had the displeasure of working with !
Without a doubt, when going to this location of David’s, AVOID MICHELLE !

Walking into David’s Bridal was my first experience with anything wedding. And not only is my wedding just two weeks away, I am also 6 months pregnant and feel much less than beautiful.
My mother made an appointment and everyone was extremely kind, especially my consultant Kelly and the floor manager. Kelly immediately tamed my stress, listened to everything I said, and made me feel more beautiful than I thought was possible. Don’t get me wrong, bridal emotions and pregnancy hormones found their sneaky way in and I had some moments, but everyone made sure to tell me how wonderful I looked.
After only 5 beautiful gowns, I found one that made me and my belly glow. I walked in feeling defeated and guessing there was no way I’d feel like a beautiful bride. But with Kelly’s help and kind personality, I walked out with my head high and with the confidence that I will feel amazing on my special day. Thank you Kelly!
Well, I returned to pick up my dress and am so very happy! With a growing belly, it didn’t quite fit, but the alterations department fixed it on the spot and made me feel beautiful! Great people here bag really do care!

Went with two of my bridesmaids to try on bridesmaid dresses this past Friday. My bridesmaids are all over the country, so I was really set on using David’s Bridal so the whole thing would be as hassle free as possible since they have locations everywhere.
I had an appointment, and when we walked in Paula was very helpful and told us our consultant was just finishing up with her bride and would be with us shortly. We looked at some dresses, picked a few out, and Paula (not our consultant) showed us to our two fitting rooms, assuring us our consultant would be with us shortly.
We spent an hour and a half trying on dresses, and literally no one approached us as our consultant. A few people came by and asked if I needed any help, but would help with the one minor thing I would ask for and then disappear. At that point, we already had dresses picked out anyway, not sure what they would help with. One employee on the floor asked about my wedding day, and literally walked away while I was in the middle of talking.
I asked someone on the floor after we were done looking to find out what I should expect from an appointment. I was told they would measure my bridesmaids for sizing, pick out dresses, go over options for us, note the dress choice in the system so my bridesmaids could just come and pick it up as needed, etc. Absolutely none of that happened. The woman I told this to just said «Oh.» No apology, no get the manager to fix this, nothing.
I am spending a lot of time looking elsewhere for a bridesmaids dress, and am refusing to go through David’s Bridal.

After my multiple awful experiences at David’s Bridal, I am sure the only reason people shop at this location is because they color coordinate with Men’s Warehouse. By the way, I have only had good experiences with Men’s Warehouse.
After reading other reviews I am even more disappointed. Their Unilocal rating is poor and the district manager is aware of the customer service issues. This is made apparent by their response to some of the reviews. Why is their customer service still so poor? They have been made aware of their sales associates poor customer service, extreme lack of attentiveness and inability to provide customers with a satisfying shopping experience. Why has nothing changed over the last few years? Please, please, tell me why some of the girls are still employed there…
Every time I have walked into this location, I have felt like I was a complete inconvenience. Mind you, I have ALWAYS made an appointment and arrived on time. Regardless, no one should feel this way. We are there to spend MONEY on our or someone else’s important day. This should be a good experience and sales associates should at least pretend to care about their customers.
In regards to making an appointment, I am still completely confused as to why this is necessary. When shopping for bridesmaid dresses, the sales associate assigns you to one fitting room and tells the bridesmaid’s they’ll have to rotate or share a room. There were at least 10 open fitting rooms during the duration of our appointment. When the bride asked if the other rooms were being used, the sales associate said nothing, unlocked another and then walked away without saying a word. That was pretty much the extent of how much she «assisted» us for the entire appointment. The bride ran back and forth finding different styles or sizes for us. On the one occasion that we did need assistance, the bride asked the sales associate and she said she would come help us soon. About 30 minutes later, another sales associate arrived to help us. By then we had already solved our problem on our own.
When I went up from to pay for my dress, three of the sales associates were chatting by the registers and didn’t acknowledge that I was standing there attempting to give them my hard earned money for their crappy customer service and for a mediocre dress. When I asked to have the dress shipped to my home instead of the location, I was told there was a $ 15 fee. I still do not understand why they charge for this. It wouldn’t have bothered me so much if our experience wasn’t so awful. I absolutely dread stepping foot unto this store again even it’s just to pick up a dress.
I would rather shop at a second hand bridal store or even Meijer’s fashion department. I have had amazing customer service at Once Again Bridal and paid considerably less money for higher quality items. This experience is only one of four and I don’t want to spend anymore time explaining how dysfunctional this location is. It’s apparent that the district manager is aware and can’t or won’t do anything about it. I have only been a repeat customer because I have had no choice. Hopefully the next wedding I am a part of will chose a different retailer.
I would like to say that the older lady with an accent did take the time to talk to us when we were having a sizing issue. Other than that, all the sales associates there that evening were snotty, unhelpful and appeared to hate people in general.
I just hope the dress I had to order comes in before the wedding in August 2016 and that I never have to go back there again.
Find some place else to spend your hard earned money.

Back in July, I went and purchased my wedding dress. It was beautiful, however I really felt rushed in the process and ended up purchasing it. This last Saturday I brought my 12 year old niece in to try on junior bridesmaid dresses, WITH an appointment. There was a gentleman trying to sell tuxes at the front desk… tacky! When I checked in they couldn’t even find my appointment card, and this old unfriendly woman asked if my niece was the bride!!! What? When we finally… after 15 minutes and after calling for our salesperson 3 times, we finally were seen only to be shown which dresses they had available in the color I wanted. The dresses are so cheaply made. I couldn’t believe it. While we were trying on dresses in the dressing room area, I was constantly banging into other girls with the dressing room door, who were just walking around and standing around in prom dresses. There were at least 20 girls in the fitting area just standing there. Not once did my sales consultant ask if we were ok or needed anything. We tried on 4 dresses and booked out of there. This place needs to get their act together. David’s bridal in general, as I have had a few different bad experiences with items I purchased online.
I decided to get another dress as I refuse to wear a DB dress on my wedding day. That’s how angry I am at this company. I will never ever step foot in this store again. You lost my business. And I actually felt bad for the girls who were trying on their wedding gowns.

My bridesmaids bought their dresses for my wedding at this location. What a mess! Three of the dresses came in much smaller sizes. For example, the tag said 10 but the dress was clearly not a ten when you held it up to another ten. The employees claimed that this usually happens. WHAT? Would have been nice to know this prior to ordering seven dresses from here!
One of the girls went through hell for the mistake to be corrected. No one was on the same page with information for her and they gave her the run around for two weeks about when her new dress would be in. When the dress came in, they couldn’t find it for almost 30 minutes and then handed her the dress crumpled up in a bag and sent her on her way. You would think after screwing up so many times maybe they might offer a free alteration or even to press the dress, but nope, nothing.
Customer service here is not very good and the dresses are cheap material. Our dresses cost just under $ 200 and while they’re very pretty, it was not worth the headache or the hassle.

I used David’s Bridal for my bridesmaids and flower girl dresses for my May 16^th wedding. The quality, style, and price of all of the dresses was impeccable, but that unfortunately did not carry over to their customer service, or to be more clear, lack there of. Upon arriving I informed the sales associate at the front desk that I had made an appointment to look at options for my bridesmaids and flower girl dresses. After waiting for quite a while, we were finally approached by a sales associate that basically told me to pick some dresses out that I liked and she would write them down. She then basically blew us off to go help other people, which angered me because that’s why I specifically made an appointment. I brought her my selections and color choices and she entered them into the computer.
About a month later (right around Christmas), I made another appointment with my maid of honor so she could try on my selections and narrow it down to one. For this appointment we were literally not helped once, even though the store was not that busy at the time we went in. The zipper on the dress I ended up selecting was not working on the try-​on dress and I had to search the store for about 10 minutes just to get someone to either get me another for her to try, or to try and zipper it themselves as I did not want to rip/​damage the dress. When we were done trying them on, we approached the desk where my maid of honor ordered the dress and was informed that it should be in within a few weeks. I also at this time purchased some color swatches so that I could match the dresses to the other aspects of my wedding. I asked the associate when I should have the girls come in to try on their dresses in the ‘Sunbeam’ yellow, and she said that they could wait for a bit as the dresses usually do not take that long to come in. Unfortunately she was incredibly wrong.
When my girls went to get fitted in late February (which I told them to go earlier than advised just so we had everything in and there was no stress), they were informed that it was a good thing they came in when they did because apparently my dress style in the sunbeam yellow was a special order which I was never informed of even by the sales associate I asked prior. Clearly upset, I had to call every one of them and try to coordinate our schedules so that they could get fitted within the next two days (as we were told had to happen or we wouldn’t have the dresses on time!).
After all of my girls made it in, they were all given different dates as to when their dresses would come in. Most of them were fine, but two were not scheduled to come in until the week of my wedding! When they notified me of this, I immediately called the store and to inquire whether anything could be done. I was put abruptly on hold by a sales associate, and was not even given the chance to finish the reason for my call. When a manager came to the phone (after about a 5 minute wait time on hold), I explained to her my situation, and she pretty much blew me off and told me «it is what it is». I found this to be EXTREMELY RUDE and UNPROFESSIONAL. At this point, I emailed their corporate offices, and the district manager got back to me promptly the same day, and said she would speak with her employees about their mistakes, and see what she could do to help. She did ensure that if the dresses needed any rush alterations, that they would be done for us at no charge. I waited about a week to call the store again, as I had not heard anything as to what was being done, and basically the same situation occurred when I called the store prior. I inquired whether the dresses would even be in on time for my wedding, and was told that they «can’t promise anything, but probably will» and insinuated that I shouldn’t have waited so long! The entire situation left me furious, disappointed, and with a bad taste in my mouth, especially since I was just following the directions of the store employee.
Luckily the dresses came in last minute, but still in time for the wedding, and were beautiful. However, I definitely do not recommend this store to anyone; even though they have great prices, it’s not worth the hassle, and rude nature of the employees that you would have to endure. I would have rather paid a bit more, and had a much better customer service experience with less stress, and aggravation.

I bought my wedding dress and a dress for a wedding from this location. Wandered in on a holiday they happened to be open. The store was dead and my saleswoman was amazing. I had no idea what I was looking for in a dress so she pulled a range of looks and made suggestions based on my body type. A dress she chose I ended up purchasing and the alteration department was just as great. Who knew buying a wedding dress could be so quick and painless?
I went back in desperate need of a dress for a conservative wedding. I explained the requirements (no cleavage, knee length, no thin straps, no backless) to the saleswoman and we found something perfect and age appropriate in forty five minutes. She saved me!

I had a 9:30 am appointment. The consultant did not begin helping me until at least 9:45 am.
The consultant was also helping another bride at the same time as me, meaning that both of us spent more time waiting around than actually getting to try on dresses.
The dresses she pulled for me did not make a whole lot of sense given what I told her I wanted.
The store itself is ok, nothing special, not extraordinarily clean. However, the ladies who work there tend to just be rude in general.
None of their dresses seem very high quality, and they are dirty and full of hair.
I would never come back to this, or any other Davids Bridal.

The dresses are not the problem. They have a very nice little selection, and the dresses are usually reasonably priced. The issue is the staff. You get the feeling that they are on loan from the clothing department at Meijer. This is not the place to have that magical experience where you are shown dresses, and fawned upon. No, ma’am. There is far less ingratiation than you’d expect. Less than you even see at low-​end high-​end places like Macy’s.
So, drink the champagne on your own time beforehand, arrive already well informed, and perhaps you can find a good deal!