Auto Zone

While traveling this weekend, my boyfriend and I realized his driver’s side tail light was out. The bulb was easy to get to, so he decided to just take care of the repair himself. When we returned to town we swung on over to Auto Zone to pick up a replacement.
The store is pretty densely packed, but we were able to just hop in line at the register, tell the clerk what kind of car my boyfriend drives, and the clerk walked him over to the bulbs and grabbed exactly what he needed. My boyfriend was able to then walk back to the register and pay. Super easy and we were in and out in under five minutes.
As someone who knows basically nothing about cars it’s good to know I can come in and get someone to help me find exactly what I need.

On 4/​14, I visited the Auto Zone on Verona Road to buy a car battery. When the employee was installing it, he knocked the fuses and needed to access the fuse box from under my steering wheel. After he had gotten out of my car, I noticed immediately, my leather driver’s seat had a rip in the seat bottom and large scratches on the side. I notified the shift manager, we both took photos of the seat’s condition. He went inside the store for a few minutes. He came out and told me he could not get a hold of his boss and he could not make a decision without him. I was to wait for a call the next day. I gave him all of my contact information. I never received call the next day. I called two days after the incident, and was told I would have to wait for a call again. On, ⁴⁄₂₀ I called again on my lunch hour. There was no shift manager working at that time. He would be in that afternoon. I did not receive a call later that day, so I called again around 5:30pm. I finally was able to talk to a manager that had information for me. The manager verbally told me they were willing to pay for half the cost of the repair for my leather seat that their employee damaged. I asked them to send me an email or letter in the mail in writing so I could make a decision on what I wanted to do from there. I gave them my information. Today is 5/​1, and I still have received nothing from them. Auto Zone on Verona Rd is not willing to make this situation right. I would not let them touch your vehicle under any circumstance.

Consistently good service and prices. Check out can be abit slow if busy. Recently they made a mistake on a part they had to order, and gave a nice upgrade to an in store part with no prompting. Very pleased!

I always end up fixing whatever part of my car happens to be busted — headlights, tail lights, brake lights, etc. etc. etc. — in one of the four parking spots in front of the store. (Usually with a guy friend in tow and my car manual in hand).
Super convenient. I only wish they had a self-​checkout so things move a little quicker…

For the do-​it-​yourselfer, or (aspiring do-​it-​yourselfer, like me) this place is a gold-​mine. It’s all about the staff and the crew at this store is eccellent. They have talked me through may repairs and helped me get set with the right parts. I find AutoZone parts to be reasonably priced and good quality.