Big 10 Tires & Accessories

Big 10 in Gluckstadt gets one star… only because there was not an option with less than that. Overpriced, totally incompetent, and slow as Christmas. Took them 8 hours + keeping my truck over night to partially accomplish what they promised would take 2 – 3 hours after lunch on a Friday. The task was simple: replace brake pads and cut rusted/​broken tailpipes off directly behind the muffler. The guy even wrote those instructions down on my ticket… They called me twice that afternoon once to be sure I wanted it done that day (absolutely…that’s the only reason I let you work on it)…the second time to tell me it wouldn’t be finished but I could pick it up «first thing in the morning». I called back at 10 the next morning and was told they were «finishing up now… should be ready in a few minutes». I gave them another 2 hours before I went to get it just to be on the safe side… still not finished. When they brought my truck around 30 minutes later, they still had not finished the job. One tail pipe was now 2″ from dragging the pavement and the other one twisted, bent, and crimped until it broke off. They said thier mechanic had locked up all of his tools yesterday and had left for the weekend… REALLY??? You don’t have an extra torch, a sawzall, a hacksaw, a grinder with a cutting blade… NOTHING? What are you going to do for the rest of THIS business day WITH NO TOOLS… who is the dude working on my truck if your «mechanic» is gone… what type of crude instruments is he using if this business only has one set of tools and they are locked up? I no longer felt comfortable with them touching my vehicle… I left and finished the job myself in my driveway with a sawzal in 2 minutes! First and last trip to that place.