Chick-fil-A

Prompt, courteous service. Order accurate. Food hot and fresh. No complaints!

If I could rate this location without a star, today, I would. I don’t usually write reviews, I usually just scan through everyone else’s reviews when looking for smthg to eat in an unfamiliar area.
We have lived in Madison, for a little over 3 years, and have been eating at this location for that long if not longer. I have always been a huge fan CFA– their tea, their food, and customer service. At first this location was just like any other CFA you visit, until here recently. In the past year, we have noticed a major drop in quality of food and customer service. I have overlooked it, as they are just busy, or short staffed, etc. I work in a customer service based industry as well, so I get it. But me and my family’s stops here have dwindled, I have gone to a regular, where some staff knew my name/​truck, to once a month if not less.
In the past few weeks we have stopped for breakfast a couple of times. Monday morning we stopped and got breakfast, and the young lady that took our money and gave is our food was extremely rude and you couldn’t understand what she was saying. This morning around 7:15, I stopped, came in the building to order breakfast. I was waited on quickly, and the older man taking my order was courteous to begin with. I placed my order and asked if I could get my hashbrowns upgraded to a large, like we have done so many times before (my husband and I share the meal). Not to mention the young lady has asked us each time, if we wanted to upgrade hashbrown size, it’s not like we asked. The guy proceeded to argue with me on the matter, telling me they do not do large hashbrowns. Long story, short, he ended up calling me a liar and talking bad about me to the girl filling the orders, so much so, that I felt embarrassed that I even asked. The girl he was chatting with called me a liar and pretty much all but called me a pig. Once I got to work to eat my share of the breakfast, still mad and irritated about how they treated me, I found a weird hair, like a pubic in my hard and dry biscuits.
On top of taking Cole slaw away and replacing it with an overpriced bowl of kale (which isn’t the locations fault), the horrible, horrible customer service I got this morning and have been getting, and food being not up to par… we are done with chicfila in Madison. It’s time for some one to bring in a BOJANGLES!

5 star on a fast food scale. Food was hot and fresh & reasonably priced. The place is clean. The staff is freindly and professional. They had an attitude with me. It was positive. Even the customers seemed like good family folks. You don’t have to worry about being surrounded by Moon Bats in this place. Refreshing place.

Reminds me of how a chick fil a should be. Always a pleasure to eat here. Great food, Great service and a very welcoming environment.

This is my go to Chick-​fil-​a when I am heading through this area. I almost always stop here and grab something to eat. They are always clean and friendly. They have an indoor playground. They are very close to I-​20 so I stop here even when I am not getting of at this exit.

When I wake up every Sunday morning, the first thing I want is a biscuit from CFA– only to bang my head in a wall since they are closed on Sundays. So since I can’t have one, I might as well write about it.
I had volunteered to take my buddies children to meet up with his family so they could have a fun weekend with out of town family. As the trip was a little over 2 hours, we all decided we were hungry. I kept asking them what they wanted– I saw a billboard for a CFA, and that actually seemed like the only thing that excited them when I listed their options.
It’s not too far off the highway, and there was a solid amount of people there. We decided to eat inside, and I was glad we did. The place was clean, the people were ultra friendly and attentive, and the food came quick! After I ordered, they told us to sit, and they would bring the food to us. By the time we got a table, the food was already there! I haven’t seen that at a CFA, where they bring the food to your table (although I was told they do that at their «Dwarf Houses»).
The food was hot, the fries crispy. Couldn’t complain about it one bit! I enjoyed the southern hospitality, either.
Will remember this place the next time I am out that way!

Great service and food!

As a big Chick Fil A fan, I stop at their locations whenever possible. The location in Madison, like most others, gets good marks for prompt and cheerful service. Even higher marks for cleanliness, and I loved that — even though I arrived in that window of time where breakfast was no longer being served and it wasn’t quite time for lunch service — I placed my order and it was ready immediately. I hate waiting… However, I ordered the chicken salad sandwich and was disappointed. Having always gone w/​the grilled chicked, I found the chicken salad to be blandly sweet. That’s just wrong — chicken shouldn’t be sweet. Anyway, if you find yourself in Madison, their Chick Fil A is a good experience — just don’t order the chicken salad sandwich!