Chick-fil-A

Service is always phenomenal, both inside & at the window. Food is always perfect & I’ve never had a wrong order. The unfortunate downside is the line that’s always wrapping around the building for the drive through. I work at Target & I always wanna go here out of convenience, price & quality. But I can’t fit the time it takes to go through the line into a 30 minute break having to drive there & back then eat comfortably.

So have you ever gone to a fast food place and been absolutely blown away by customer service? I didn’t think so. Step foot into this chick-​fil-​a and you’ll leave with that very feeling. And I’m talking this location more so than others. I walk into this chick-​fil-​a, where I haven’t been in about 8 months. I place order, give name and pay. Turn around to grab a straw and instead of calling my name to walk 4 steps back up to the counter (bc I could do that you know) to get my order, someone walks out with my food on a tray, addresses me by name and asks where I’d like to sit. I think to myself, ha… I remember this. I smile, take my tray and find a seat on my own. During my meal someone stops by to ask if I have everything I need. 3 or so minutes later same person walks up and asks if I’d like a refill. Takes my cup without the top and gets me a refill. He brings the drink back and notices I’ve devoured my spicy chicken sandwich and fries meal, hands me my drink and takes my tray to the trash and dumps it. This is standard practice at this Rivergate location (every single time I’ve been there). Is there such thing as a 5 star fast food restaurant? If so, this chick-​fil-​a qualifies hands down. Some people/​places just get it, as far as customer service. I wish everyone did.

Conveniently located near Rivergate Mall (on the side past Target), it was no different from any other Chick fil A I’ve visited. There was a line wrapped around the building, so we opted to go inside. Service was fast and friendly. I even ran into someone from high school. Food was good and glad to see that our order was correct after we got to our destination.

Great service! Genuine kindness, excellent seating, and tremendous grilled nuggets! I had to order it twice because it was so delicious. Tremendous store!

This review pains me to write. My beloved Chick-​Fil-​A, a franchise I frequent at least twice a week during my travels, is typically the fastest, most courteous group, but this location is so poorly managed, ANY other fast food group in the area is better than this location. Every time I’ve been to this location, I’ve waited over 4 minutes to get my meal, and I might as well be a ghost to the staff. They don’t even acknowledge my existence when I’m in line ready to order. The chicken is consistently dry, and the fries aren’t that fresh.
Basically, this CFA is everything every other franchise is NOT.

I love ChicFilA, I have never had a bad experience here. The staff is nice and prompt with my order. The food is good but at times pricey for fast food, but the portions are bigger than a lot of places. I wish they had more coupons! I would come more often for sure.

Chik fil a always Great
Mmmmm milkshakes
Whip cream and a cherry
Free coffee mmmmm
Breakfast is delicious mmmmm
Free coffee all February

Great food and service. Things are always hot and fresh. Very clean. The only bad thing is the heavy traffic on Gallatin Road near the mall. Very good overall.