Coyle Carpet One Floor & Home

Due to some unforeseen New Year commemoration, where libations flowed freely… onto our carpet, we were in need of a carpet replacement.
We called our builder and he suggested getting a carpet remnant to replace the ruined patch of carpet. He recommended Coyle Carpet One, and ask for Brad.
I went on a weekday to see about this Brad. Went into the showroom with only a couple of other customers in there. A few of the female employees avoided eye contact. It was moments later when I was able to finally flag someone to help me, to direct me to Brad.
Brad came out with already a smug look on his face as if I had interrupted his dismal schedule. I offered a handshake, to which he reluctantly extended his hand. I told him of my situation and asked if I could buy a couple sq ft of the carpet sample I had. Brad responded with s snicker, followed by «we don’t sell that small of a size». I said okay what’s the minimun I’d have to purchase? He grumbled then replied, «I work mostly in commercial, with bigger clients».
What salesman of the year doesn’t he understand the basic of sales? That a small project could lead to a bigger project? I was too aghast at this horrendous customer service to mention that we were in the midst of seeking out subcontractors to build our new home. Sorry Coyle, you just lost a large future, residential client, as well as any potential referrals.
With the big box stores offering low prices and free or reduced installations, I would think a free-​standing, local business would make up for those facts with solid customer service. But I guess I’m wrong.
If you are ever in need of carpet repair or installation with sincere, un-​pompous service, call Quality Carpet Installations. PM me for their contact information. I’d recommend them in a heartbeat. QCI actually gave me the time of day for my mundane request, they also got the contract for our new home construction.
Whatever you do, don’t go through brad. He’s literally the worst! Eek! Methinks not is the perfect rating for Brad. I can’t speak for Coyle entirely, but it was not a very friendly environment.

I am surprised by the other reviews. We have had good experiences with them in the past. They are in the process of doing our whole house (new construction). So far, so good…

It’s been a few years since we worked with this company but the experience was horrible.
Long story short, tiles were put in the tub/​shower and floor, after all was put in we started noticing the floor grout getting grungy. We called Coyle and they informed us we were to have sealed the grout. We never received any paperwork that specified that the customer would need to do this, after all we are paying for professional tile work to be done.
We pretty much had to beg for someone to come clean up the grout but we still had to seal it ourselves. I would never recommend this company, would you hire someone to do only part of the job then do it yourself the rest of the way?

Its been a few years — but the sting of working with this company still makes me sick. Classic case of way overselling — and way under delivering. We got hardwood floors on our whole lower level from them except for one room we did carpet. Install took forever and we figured out why — they would send two people out in the morning (a seasoned vet and a new kid learning the ropes). Once we went to work the vet left and the kid stumbled thru by himself. Install took twice as long as they promised and had many issues. They also don’t do floor trim. They’ll take it off, trash it, break it etc — but its up to you to find someone to do that after they are done with the floors. In the end after lots and lots of complaining, the top guys did try to make things good with us. That was at least decent but it shouldn’t have gotten that bad to begin with. I would suggest others try someone else for flooring.