FedEx Office Print & Ship Center

Just had another really unpleasant experience trying to ship something here. We received a pair of shoes via FedEx, and they were the wrong size. We put them back in the same box with the same filler in order to return them. The top of the brand new box flexed about ¹⁄₈^th inch. They rejected it. When I asked what the standard for flex was, they said: «It’s just a judgement call on our part.»
Never before has there been a business I have to deal with that gives me so much heartburn.

After having to visit this fed ex kinkos twice in order to get my promotional business cards printed. I am debating whether or not it’s worth it to go and pick them up at all.
With each question asked about cost or design or just general help I got a snarky response from the two employees I dealt with.
The one who helped me the first day arranged for me to pick up the cards the second day from an employee who was on vacation. When I arrived to pick them up I had to go through the whole process again and the price magically went up $ 25 dollars from what I was originally quoted.
Jennifer was rude and far less then helpful as you can tell.
Think twice before entering this building for design help. It was horrible.

It is conveniently located and depending on what you need you can be in and out.
It seems like some of their computer software may be outdated and make it tough on employees to go backward in a transaction. I have often stood at the counter pressing through a transaction only to have to start over because of some circumstance or another (example: adding an e-​mail address to track a package before the transaction was complete… we had to start over.)
Another issue is that it seems employees are coached to not help customers at all with self-​service equipment. Three employees were sitting around and I was clearly confused by a paper cutter I’ve never used. No employee got up to show me how to use it. I ended up slicing on the wrong line and had to have my documents reprinted. Frustrating.

This Fedex has good hours plus a convenient location near downtown and campus, just on West Washington at Regent. Next to Panera bread, got it now?
Service is usually good. Sometimes there’s a wait in line, and it can get frustrating to have to wave to get attention. ok so I forget how to fax a bit, Im still hep and techno savvy as ever!
The machines are barely self-​explanatory. If you can use a fax, you’re fine.
There are fees, sometimes high, 1.50/B&W printed page. No, you can’t double-​side and count it as one sheet. But it does the job.
Check out the clearance office supplies area for some ok deals on misc office supply junk. Otherwise a limited selection of the usual stationary, cards, calendars, packing supplies, impulse candy, etc.
They accept credit card, diners card, and SD cards (for data). They take checks too, sometimes there’s a discount if you’re a student or AAA member, and remember to *ask them.
Oh, they sell barcharts.
FYI: The 24-​hour one is all the way on the West side off of Mineral Point Rd. Don’t make the mistake of thinking the E. Wash location is still 24hours, its not. This one has good hours, but if you need prints by morning, head to the west side. Happy flyering!
Don’t try to go during lunch break time, if you can avoid it.

Here is a complaint I just sent to their mgmt:
I came to FedEx today because I needed to print some paperwork for my health insurance and for my job as a freelance writer. Your store is conveniently located and staff is nice, which I like so I went there.
Unfortunately your technology fell short of satisfying my basic needs, and I repeatedly felt frustrated. Your workstation card reader wouldn’t acknowledge my card, so that was the first obstacle. Then I tried navigating to the websites that had the information I needed to print, only those websites weren’t available. (Looking on my own laptop revealed that the site was not down;your computers just could not access it.) Also, one of your staffers had neglected to turn on the printers.
I went next door for coffee and to fill out some of the aforementioned paperwork. Then I went back to FedEx, where the website still would not open (I finally saved it as a pdf on my laptop and emailed it to myself). Then I set about scanning the documents, finally, only Acrobat froze in the middle of this and I had to start all once one of your staff members force shut-​down the whole computer. I started scanning all the way over and was happy once I finally had documents ready. It’s just too bad that by then, a browser problem (I think?) wasn’t allowing any attachments or to upload anything into Google Drive. I retrieved another of your staff, who suggested trying Internet Explorer, and that did work. Throughout this all, the different browsers were giving me warnings right and left about ungrading them, becoming my default, etc. Giving that I was literally paying for the time I spent clicking those annoying message, I had no patience anymore.
I came to your store to do work that should have taken half an hour, tops. It should not have required several trips and so much frustration. I’m not sure what the answer is, but I think greater vigilance over your computers would go far. I am not unhappy with the staff, who did the best they could, aside from forgetting to turn on the printers. Though I am happy with them, I do feel like it is fairly likely I will go elsewhere in the future. I also hope you able to provide me with a giftcard to help apologize for making this such a rotten day.

Asked them to open up a file on my portable hard drive since their outdated copier couldn’t handle opening the file (and one of them was broken) and then was told by the clerk that I would have to wait 24 hours for an order since they were so backed up. This even after I told them I only needed for copies of this particular document. This place is a joke.

This place is terrible. Came here to scan some images and everything was coming out overexposed because there was no way to adjust the color. Asked a team member, they said «it scans how it scans» — a trip to the internet told me where to find the software on the computer that’ll let me actually control the color. Wasted a whole bunch of money on the time spent using their slow, worthless software and after finally getting decent scans through the right software, I told the team member that it is possible. But apparently they aren’t allowed to tell you how to properly use their equipment. And the guy was the least helpful brick wall I’ve ever talked to. Go to another fed ex — I’ve met much smarter, more helpful team members at other locations.

Understaffed, but great people. The wait is usually very long. One Saturday, there was only one woman working and I waited about half an hour. A few people waiting even got impatient and left. Other than the wait, the service I get is always good and the employees are in good spirit and efficient (even with a line of frustrated customers). Expensive, but I guess that’s what I get for being too lazy to wrap my own packages.

I’ve used this place for work projects a number of times now, and I just feel like I have to publicly praise them. These people are SO FAST.
I’m a big email/​text person as opposed to phone calls, so I was overjoyed to find out how quickly this place responds to emails — like, «send-​in-​a-​question-​at-​2 pm-get-an-answer-by-2:30» quick. And then! You place your order, and get a phone call within a couple hours to tell you it’s ready for pickup. One time it was 20 minutes for me, no joke.
I’ve never had any complaints about quality or pricing either, although I’ve only ever placed simple orders (getting color copies printed in large quantities). But for those simple orders, their promptness really cannot be beat.

Friendliest F-​ers (FedEx-​ers) I’ve ever encountered!
Well staffed with employees who actually want to help you and aren’t there to try and gouge you in upgrades and weights and ish.
Maybe that’s just how Wisconsin folk are, though. I got something printed at this location for $ 2.50 that according to the Illini F-​ers, was going to cost me AT LEAST $ 39.99… whatta buncha crooked copiers.