Jimmy John’s

This store has absolute worst service. I ordered from there and 50 minutes later, there was nothing. I called and they told me they were a man down so they are running late. This is something, I understand however he followed that up with, «well I don’t know how long it will be, could be an hour or more, I can cancel it if you want».
I’ve personally worked at a Jimmy John’s before and this is not normal, in no circumstance should it take 2 hours to deliver sandwiches at 3 pm. And it definitely should not be followed by such a «no shits given attitude».
Worst possible service that I could possible expect from JJ

In case anyone looks at this, this location is not participating in the $ 1 Customer Appreciation subs promotion today (⁴⁄₂₁). Don’t waste your time, and from the looks of other reviews for this location you’re better off not going anyway.

I have ordered from this JJ several times for delivery. At first, it was pretty fast. This was early 2014. Then as the year went along, I’d be waiting at least 30 min each time I ordered. One time, I waited about hour — no sub delivered. Called, and the person curtly said «we’re busy today», and that the sub is about to be made. No apology. Another hour goes by, no sub. I
call, and this person is a little more apologetic but no promise the sub would be ready soon so I canceled the order. This is where you usually offer a gift card or something… I have waited an hour for my sub a couple other times.

When my wife was pregnant she wanted a sub so I ordered a sub/​chips from this JJ’s to her work less then a mile away.
I asked for it to be there before or around 12:00. The sub never arrived. She told me she had no lunch at all when she arrived home.
I called JJ’s to find out what happened and they said that the drive already went home and the sub was delivered.
I called the receptionist to confirm and they stated as they document all food deliveries there was none from JJ’s the entire day.
I called back and asked to speak to the manager. The manager was very rude and passed the phone to a different employee for about 2 mins after i started to explain the issue.
He got back on the phone and then said they don’t know what the driver may have done with the sub. That was it. NO apology at all.
I had to inform him that i expect my money to be placed back on my card and I asked for his name. He stated «Mike» I asked Mike who? He said, that’s right. Mike who.
I used to buy 1 – 11 subs at a time here averaging about once a week for my staff outside of personal orders. This was in 2012. I’ve not gone back since. There is a much better JJ’s on University drive not far from this one. GO THERE, those guys rock!

Back when I first moved to Madison, I would get Jimmy John’s all the time. I had tried a few other sub shops, but always stuck with Jimmy John’s. Now I’m pretty sure that’s because it was all I had known pre-​Madison. The only sub shop I find worse than Jimmy John’s is Silvermine. You should do yourself the favor and go eat at a different sub place. You’ll thank yourself.
I really enjoy the staff here though.

I usually love Jimmy John’s but I ordered here today for a work meeting. The subs were ordered online around 11:00am. Around noon, everyone was starting to get pretty hungry and they still hadn’t arrived. I called Jimmy John’s to ask what was going on. It took me literally 15 minutes of repetitive calling in order to get someone to answer the phone. Once I was able to get a staff to answer, they were incredibly rude about the status of our order. They couldn’t find it to start with, claiming it had something to do with the printer. After they found it, they said it was already made (an hour ago??) and that it would be headed over. They gave a very insincere apology and hung up. After such poor performance in the first place, I would expect a little better customer service. I certainly will not be ordering from this location again and will take my business elsewhere. An hour and a half for delivery is certainly not «freaky fast».

It’d be great if this JJs could instruct how their delivery drivers should drive. In other words, it is not kosher to drive in the clearly marked bus lane/​turn lane between Whitney Way and JJs. Just skip them and get Milios or Erbs.

Friendly staff
Reasonably priced
Close to work!

Monday, October 21^st, 2013
Here’s an update on my disaster from Saturday! Jimmy John’s representative contacted me earlier today! I honestly didn’t expect that! A gentleman named Cory Clemans from Jimmy John’s corporate office called, and had me go through my tale of woe again. He was very pleasant and very nice! He told me that he would contact the owner of the location, and have him contact me about the incident and about the credit for the missing items in our order.
The bad news is that I was told that since this is a franchise and not a corporate store, that he has no leverage. So far, I have not yet heard from the owner of this franchise either, but I will keep everyone posted as to what happened… My original post is as follows:
Saturday, October 19^th, 2013
I can honestly state that this is the worst food experience in my entire life. Every time I felt that things could not get worse today, it did!
At 11:20 am today, I went to the Jimmy Johns website, jimmyjohns.c…, and attempted to place an internet order for eight people, using their website. I kept being prompted to call the store, as internet orders were not being accepted at this time for that location. Nice!
I called the store at 11:30 am, and mentioned that their website wasn’t working. I was told that their internet connection has been down for days, and they therefore could not accept internet orders at this time. Nice touch for a company with an internet ordering website! I placed an order for 8 sandwiches, 4 bags of chips and 2 pickles. I could barely hear them on the telephone, as they had the music cranked up really loud at their end. Again, nice ghetto touch! I was told that we could expect our food around Noon. So far, not a good start!
At Noon, they called me to state that they were having trouble processing the card. We repeated the numbers and figured out the problem. At 12:30, I called and spoke to the manager, Pat, who stated that they only had one delivery driver today, and he refused to even estimate as to when the food would arrive. I told him that I was very disappointed as to how long the order was taking. So much for Freaky Fast delivery that they are advertising! He also refused to provide an estimate as to how much longer that it would take to get our lunch. I suggested that I was going to contact corporate headquarters in Champaign IL, and he told me to go ahead and report them, that he didn’t care. Nice attitude!
At 1:00 pm, the delivery guy shows up, reeking of Marijuana. Nice ghetto touch again! The guy who suggested that this location was run by a bunch of Stoners was not kidding! I asked him to tell Pat, the Manager, as to how disappointed we were with the 1 ½ hour Freaky Fast service, and in front of my coworkers and clients, he stated that it was my fault because of the problem with my credit card (which took all of 5 minutes to correct). Nice ghetto touch, and no tip for you!
It doesn’t end there. We were shorted 2 bags of chips and received a drink that was not ordered. I called Pat, the Manager, and asked him to run a credit and fax the slip to me. He stated that he would do it, but refused to send me any documentation. Again, nice touch.
To sum it up, they would not admit that there was anything wrong with the handling of this order, and that 1 ½ hour delivery service was acceptable. I have already sent an e-​mail to corporate, but I will be very surprised if I hear back from them on Monday, as I requested. I cannot imagine why I would EVER put myself through this again. DO NOT EVER CONSIDER ORDERING ANYTHING FROM JIMMY JOHNS AND THEIR CREW OF CLOWNS! It isn’t worth the agony!

You pretty much know what you’re getting when you go to Jimmy John’s: you’ll get your sandwich from a bunch of kids who are probably stoners and it’ll be made really fast. (That said, I’d rather have my sandwich made by a stoner – they know how to do it and they do it well. A stoner’s passion for food is unparalleled.)
Anyway, this Jimmy John’s location cracks me up because the people who work there treat the place like it’s their home. They’re charmingly obnoxious and joke around with one another and they’re always playing shitty radio rock. Normally I would hate that but at this location I find it kind of charming.

Jimmy John’s is what it is. Fast subs with act quality meat and ingredients. I like the tuna and the turkey club with bacon here. I don’t know what other people are talking about. The line moves very fast here.

The messed up my order– I wanted one #4 wrap (no sprouts +sauce) and one #4 on wheat for my dad… they didn’t put his on wheat and when I asked them to change it they didn’t apologize and told me it would be $.53 more. They also forgot my sauce. Usually I’m a fan of Jimmy John’s and will go to the University location from now on (even though neither of them deliver to my house!)

Decent sandwich since I am normally a fan or Jimmie johns. However, this location has pretty slow service. Makes me wonder if its new staff on training? Ive been to this location about 6 times now and each time its been about the same. I order either the Beach club or the tuna salad club, both are very delicious. The only other complaint that I have is that my beach club and the hunter club that my friend get are thinner (less meat and filling wise) then what i am normally used to from other Jimmie Johns.

Subs so slow you’ll starve before they get there. This location in particular is literally only two right turns right down Mineral Point Road (less than a mile on the same street!) to my workplace, yet it is always an average of 40 minutes before I get my delivery order. How is that even possible? I could walk there faster than that. I always have to remember to order my lunch well before I’m even hungry for it. If my work was in a weird location, I guess I could understand, but we’re literally right down the street from them.
I love that JJ has online ordering but this location has to step up their game. Their «Subs so fast you’ll freak» motto is a joke. If I could give this location less than one star, I would.