Midas

Thanks Midas for requesting to speak with me on Unilocal and then not following through with a phone call. I can see now that the great business practices come straight from the top.

They are fantastic! They go out of their way to make sure I know what is going on with my car, making it easy and simple to understand. I take two different cars to them and they always do a fantastic job with them. They really go above and beyond for their customers and I can’t say enough good about them!

I had very «interesting» experience today. 6 days ago schedule appointment online for 7:30 a.m. for oil change. I got here at 7:30 a.m., waited for 15 minutes in line. Then front desk person Justin told me that is no any technicians until 8 a.m. Waited for 15 minutes more. Then tech showed up and pulled my vehicle inside. I tried their coffee — very funny taste, reminds me a coffee from Sri Lanka I had once on vacation a while ago. Tastes like it was brewed couple days ago and they warm it up for me this morning. But it was great morning and I don’t believe everything was bad in this shop. FREE WI-​FI!!! After oil change, they adjust/​check my tire pressure and tpms tire pressure sensors stopped working. Front desk person said it’s my vehicle computer malfunctioning… What a coincidence. Never had any problems before. I will study this problem more and ask my friends for advice… Great Friday morning, looking forward to weekend.

Pulled in with an undriveable car (turned out the brake caliper was loose) on my way through town. They got it up on the rack in 15 minutes, replaced a missing bolt, checked and tightened the same bolt on the other side, and didn’t charge me (beyond the $ 22. inspection fee). Friendly, polite and really helpful to the traveler! Thanks guys!

My boyfriend had gotten his oil changed at Midas for full price, after which they gave him a receipt for a FREE oil change, which he gave to me. I scheduled an appointment just a couple hours before arriving, and even explained in advance I might be a couple minutes late – they said this was no problem.
In addition to the overall courtesy inspection they do during an oil change, they also check your manufacturer’s timeline for services to see if anything is «due» according to mileage & your model. Mine said a new cabin air filter was due, and in their inspection they found I needed a new engine air filter as well.
My experience at these kinds of auto places is generally that they try to charge you as much as possible and strongly encourage/​push every expensive upgrade as well. NOT the case here! Not only was the oil change free (John was super helpful & didn’t push for a more expensive version), but when I asked for his honest opinion whether I really needed the cabin air filter replaced, he said that was more optional/​up to me. It could affect how fast/​smoothly the air conditioning/​heat flows, but if I haven’t been experiencing any issues there or strange smells, the car’s performance is not negatively affected if I don’t replace it now (the cabin filter would be $ 75 to replace); he DID, however, say the engine filter should be replaced as it directly affects performance and I’ll get better gas mileage if it’s replaced (this filter cost $ 25).
I was grateful for this honest answer – him recommending the switch of the piece that was a third the cost of the other. I ultimately decided to replace both since I was already there and he had been so helpful.
I would definitely go here again!

ccame here to get my oil changed and to get my rear brakes fixed. Everything was great. They have a TV and the chairs in the waiting room were comfortable. There’s also free wifi and plenty of power outlets. I asked to be dropped off at the DMV a couple of Bocks away and then when I was done, I just walked back. The prices were comparable to another place I got quoted at and with a coupon I printes up off of their website it was fine. I called at noon on a Wednesday and got an appointment for 2:30 that same day. John was working in the front office and was very friendly, respectful and helpful. One guy even put my new plates on my car for me.

This place is a joke. I took my jeep into them because the brake pedal was going all the way to the floor. They charged me for new pads and rotors, and when I left it still did the same thing. When I took it back, the manager offered to drain the lines for free, and when that didn’t work, he goes, «Oh well, probably something in your ABS». You think they could have told me that before I shelled out $ 400. Thanks a lot asshole.

John is simply one of the best car mechanics I’ve ever worked with. He’s a straight shooter. He showed me the issues with my SUV is and showed me the cost of the parts and explained labor charges. His problem solving and willingness to look into alternative solutions to fixing my AC saved me hundreds of dollars. My bill was reasonable and the work was done in a timely fashion. Overall the communication from everyone at Midas on University was exceptional.
I took in another car after Zimbrick Eastside said the front brakes needed replacing
I will be taking my cars to John as long as he works there.

Simply for the sake of proximity to where I live, I’ve been taking our 2 cars here for oil changes for the past 2 years. Unfortunately it has not been the most convenient as they require you to schedule appointments to have any service done. But today was the last straw.
I had scheduled an appointment on a Saturday in advance, but due to the construction on University, I arrived 10 minutes late. 2 of the employees were completely idle in the garage. Much to my dismay, the representative at the front desk told me they would have to reschedule me during the week because I was late. God forbid they make an adjustment to their schedule. I explained why I was a few minutes past my appointment and asked if they could please just understand and accommodate me. His reply was, «Well it takes about an hour to do the oil change, courtesy check, and tire rotation. We could just do the oil change, but otherwise you’ll have to reschedule.»
Seriously? Here’s a piece of advice — if you’re even going to use the term «courtesy» in your service, you should probably cater to your customers instead of turning them away. In my mind, that’s not how you run a business. So I will be taking my business elsewhere.