Mother Nature’s Diaper Service

My full review is below. I’m just here to say this: If you want to get a true picture of Mother Nature’s you have to read the (now 44!) reviews that have been filtered out by Unilocal.I have no idea why so many are «not recommended,» but they are ALL 4 and 5 star reviews.

We recently moved from Madison, and among the many things we miss is Mother Nature’s cloth diapers. We used them for our daughter from the age of 2 weeks to 8 months, and she was happy in them the whole time. Rick was quite responsive and made it easy to have the right number of diapers at home each week. The home delivery and pickup, plus the rental program for the diaper pail and wraps, makes it all so streamlined and simple to use! It isn’t the cheapest option (relative to doing your own cloth diapers and washing), but it certainly is the easiest, most environmentally-​friendly, and supportive of a great local business! Enthusiastically recommend.

My husband and I decided to use Mother Nature’s Diaper Service because we were committed to using cloth diapers with our newborn daughter, but did not want the burden of washing them. We live in an apartment with shared coin-​op laundry, so this would have made washing cloth diapers ourselves a bit more of a financial and logistical burden. One less thing to worry about when you’re a sleep-​deprived, new parent!
I received great customer service, including prompt returns of my voicemail messages, and had no problems with adjusting our orders due to vacation/​surplus supply. I also appreciated the ability to rent diaper covers and purchase affordable swim diapers. Thanks to Mother Nature’s, we found that it can be convenient, healthy, sustainable, and cost-​effective to use cloth diapers. We had to end our service as we are moving out of state, but have already recommended them to other new parents.

When you’re the only game in town, I guess service doesn’t have to be a priority. While the diapers themselves were generally in good condition, this company is a total disaster when it comes to service. Some examples:
–Diapers are the wrong size — and they refuse to make a replacement delivery until the following week.
–Too few diapers arrive — and they require you to drive to their location if you want the rest.
–Diapers arrive when you’re on vacation — and they refuse to remove the charge even though you notified them ahead of time.
We cancelled and bought our own diapers after 3 months of their ridiculous «service.»
Communication is nonexistent — call them, email them: no response unless you’re lucky enough to get a human voice between 4:40 and 4:41 on the second Wednesday of years ending in 3. Got a billing error? Good luck.
I have warned total strangers to avoid this company when I overheard them considering a service. I’m warning you.
Cloth diapers are wonderful, Mother Nature’s Diaper Service is not. Spend $ 200 (less than 4 months of service) and buy your own cloth diapers. You’ll save yourself headaches as well as money.