Pegasus Games

Never had good service here. Every time I’ve walked in, the staff has been more interested in chatting with each other behind the counter. When I asked for help they made it seem an inconvenience, and responded «I don’t know?» And went back to ignoring customers.
During one of my first encounters there, they’d just sold out of «King of Tokyo». They put me on a wait list. A month went by, and I hadn’t heard anything. I called in and asked about it. «Oh, it’s out of print». So, I jumped on Amazon and had it two days later.
Since then I’ve found much better game shops in Madison, and can recommend them far more than Pegasus.

So you know where I’m coming from, I’m mainly an RPG player (D&D, Pathfinder, Fate…), and what I want out of a game store is friendly employees, a good selection of the games I play, and a good atmosphere for in-​store play. Pegasus delivers on some of these.
The store packs a LOT of stuff into a small space, and they have an impressive variety of RPG products, accessories, books, systems, etc. I like that. Pega-​points for you. They also run a pretty good array of events and public play games, which is good too, but more on that in a second.
The employees are across the board in the friendliness category. On 1 – 2 occasions I’ve heard them openly talking smack about other gamers and patrons loud enough for customers to hear, and that was a little uncomfortable. Some are friendly, some are less so.
I’ve also been in for a handful of public play gaming sessions, like D&D Encounters, since I’ve moved to town, and it seems like this store attracts some seriously immature RPG players. I will admit that this is only based on public play games and not private games that take place in the store’s space, but it can be tough to enjoy yourself in that scenario. It ranges from awkward to overtly hostile. I can’t blame the store for the players, but it does detract from the experience of going there.
All told, not a bad experience, but not a great one. Convenient to my house, good selection, lots of events. Inconsistently engaged staff, other players can be difficult sometimes.

This place has additional events in their game center– their main store has a lot to offer. The knowledgeable staff can help point you to the games that you want or need. I’ve attended musical events here and they were both fantastic. I’d recommend to keep up on their upcoming happenings!

An absolutely fabulous store! All the employees are very helpful and so nice! As a female gamer, in some places people can be condescending; here, no one bats an eye and no one will ever talk down to you for being a girl! That was extremely refreshing to experience in a game store. The game reviews they give are extremely in-​depth, they’ll explain for as long as you want! They can also give great suggestions for related games to ones you already like. The gaming space next door is well kept and handy for trying any new games. The regular events they run are fun and a great way to network with local gamers!

I’m between one and two stars for this place. This used to be a great store and then they got rid of all their good workers except for one. The customers are the best thing about this place. Aside from the stereotypical social awkwardness, they’re usually great people. The customers in the side room are always nice and willing to play games or teach them to new people.
Aside from that, and I hate to say it, this place is terrible. They’re more expensive than what you can get on Amazon or other places. I used to be willing to pay the extra back when the workers were good, but not any more.
The workers, as I’ve been saying, are horrible. The issue changes from worker to worker. Some don’t pay attention to customers and others are just plain creepy. One of the workers are so creepy I refuse to go in the store when they work. The owner used to be really great, but she’s kind of teetered off. I don’t really know how to describe the change. It’s like she’s checked out. The one great thing about her is that she really is helpful to any customers who don’t know much about games. I wish the rest of the workers were the same.
If you’re just looking for a place to play games, Peg is great. If you’re looking to buy stuff there, the prices and creep level just isn’t worth it.