Perkins Motor Plex

Buying Experience for 2012 Ford Expedition:
Purchased car based on listing in
. Car looked great in pictures and was listed at a fair price based on listed accessories. Sales person, Josh, was easy to work with and aided in getting a fair trade-​in for my 2008 Nissan Armada, offering fair price for Ford, and working out delivery to MS. Once delivered though, I realized that some of the electronics did not work. I contacted Josh to make him aware. Josh of Perkins Motorplex reimbursed me $ 283.20 for the repair of items 2 & 4 below, and $ 60.41 for the control module that I installed after researching the internet for the fix for Item 1 (Love YouTube because the dealer estimate to repair heated and cooled seats was $ 600.00). The other items are deemed not covered by Perkin’s Warranty and the manager for Perkins said none of them should have been paid for.
The problem with that claim is this fact: The items were not working when the car was delivered to me though listed on the advertisement.
This deal was made over the web. There is an inherent trust placed by the consumer (me) in the seller (Perkins Motorplex of Paducah, KY) that the item and it’s accessories listed for sale are consistent with the advertisement. The deal was made based on listed accessories which implies they are working. Upon receipt the ones listed below were not and that just taints the whole experience.
1. Heated/​Cooled Seats
2. Front and Rear Sensors
3. Remote Start — This item was listed in the NADA report provided by Perkins as proof of car value.
4. No Factory code for the keypad on door.
5. Rear control for Heating/​Air Conditioning and The rear passenger heated seat unit
I purchased another car (2007 Toyota Highlander for 16 year old son — his first car!) per an on-​listing (
) at a Lexus dealership in Birmingham, AL. That time, we drove to pick it up and all was just as listed. Great experience, and fair price.
Comments:
Josh Kennemore is a good salesman to work with on a purchase. He treated me fairly and in good faith and it the only reason some of the non-​working items I took to get repaired or repaired myself were covered.
Perkins Motorplex’s car inspection process did not ensure that all items listed in the advertisement were operational. The current estimate from the dealership to repair the items is $ 200 to $ 1000.00.
Scott Clap, Used Car Manager for Perkins Motor Plex, stated that it was a used car and it is understood that items on used cars do not always work and the items in question were not covered by their warranty. I asked him if they should be working when you purchase the car and he asked where do you draw the line.
There are two sides but I wanted to tell mine. The reader can make up their own mind.

Great car buying experience. Friendly & knowledgable staff. Austin & Nathan were very helpful and worked to get me the car I wanted at a price I could afford. Highly recommend.

My husband and I visited TONS of local lots and I was (TBH) nervous about buying from a «smaller» lot. I have only ever purchased from bigger dealerships of the actual car make I was buying. The FIRST time we pulled into Perkins Motor Plex in Madison, TN, I immediately just felt at home. Every vehicle was open with ease to look and sit in vehicles as you wanted. That was a huge deal for me because we didn’t have to wait time and time again for someone to run in and get keys. We first met Nathan H. and he was no-​pressure and so friendly, I was excited to return later that week and see their updated inventory of what they were expecting. Next, we met Eric and he was a gem. He was open and honest about each vehicle and understood our budget requirements and what we felt comfortable with. When I fell in love with something that he really felt was going to be a stressful long term maintenance decision, he was honest and told us just that. Next visit (yes we returned a lot and each time we were never made to feel like a bother) we met Grant G. Seriously, one of the nicest men ever. I just think you can’t go wrong with any of the wonderful salesmen that work there. Grant was honest and straightforward but eager to get us in the car of our dreams. He worked and pushed and made it happen and even had coloring books and crayons for our kiddos and the Disney Channel waiting on them while we did the deal. Overall, we will go back to Perkins in Madison for any of our vehicle needs. They are never pushy, understand everyone’s needs and budget, and want your trust and relationship as a customer more than just being a number on their «car sold this month board.» Jordan in finance was lightening fast and overall the deal was great and we love LOVE love our new car. We HIGHLY recommend this awesome company to anyone and everyone! Don’t wait another second to go visit this amazing lot with wonderful customer service.