Petco

I would give this location ZERO stars if I could. Just relocated to the area a few months ago from Maryland and I have been a loyal Petco customer with my two dogs (a Yorkie and Cocker) for years so naturally Petco was my first option here. I am from this area originally and was excited to get back to where people are more personal and friendly in the customer service arena… well NOT AT THIS PETCO! I took both dogs to get groomed before family photos. When I picked them up I had to immediately cancel the family photos. My Yorkie was buzzed to a 7 and looked like a rat! They didn’t charge me for his cut but gave me a lame explanation that in the system my dogs’ breeds were reversed and they gave the wrong cuts. For 7+ years they have never been crossed. Someone made a mistake here but didn’t want to admit it. I realize mistakes happen so about two months later I decided to give it another shot. HUGE MISTAKE. The manager in grooming was completely disrespectful and claimed they never made the mistake with my Yorkie when SHE WAS THE ONE THAT DID IT. She kept arguing with me because when I made my appointment I just wanted a bath for Yorkie and Cut for Cocker and she had down they were both to get cuts. I explained when I called I stated exactly what I wanted. When I walked in though, she never greeted me and when she finally did she said «what do you need?» That set the tone and eventually she walked to the back since I wasn’t backing down from her BS and she sent someone else up. I made It clear that I did not want that woman touching my dogs and that I would NOT be back to this location. Two weeks ago I took the Yorkie to the Huntsville (72) location and it was THE BEST PETCO EXPERIENCE I have ever had. They were so good with my dog and his haircut was impeccable. They were tipped quite well because it was such a 180 from my terrible (2) experiences at the other location. If you must go to Petco, DO NOT GO TO THE MADISON LOCATION.

Took my dog here to have summer hair trimmed and came back to find the area I had asked to be trimmed had been buzz cut with the hair I wanted trimmed still remaining. The employee almost allowed him to escape out into the store upon pickup.

Don’t go here if you need customer service!!! I called 2 days in advance and made an appointment for a dog grooming. They failed to mention that I would need up to date shots! I know this is VERY important, but I don’t know to have them if you don’t tell me this information ahead of time! I’ll stick with petsmart in the future. At least they make me aware of everything up front!