Pizza Hut

I ordered online for delivery to workplace. I gave them plenty of time to make the pizza and deliver within my lunch break time frame. I placed the order at 1:20 to give them an approximated half an hour to make it and then deliver, but I didn’t receive my pizza until 4 o’clock. It was cold and all I received was an apology that he could barely enunciate. I still tipped… but I don’t think I’ll place any orders there any time soon.

Pizza hut, oh pizza hut. I have been eating pizza from here since I was a small kid. We used to look forward to the evenings that we could get carry out or delivery of our favorite savory pie.
And to this day, when I come home to mom and dad typically make a Pizza Hut run. Tonight, we decided to make our typical Pizza Hut run, and it led me to this review just minutes after eating my (delicious) slice.
Mom ordered our two medium two-​topping pizzas around 7 PM on a Friday evening. We waited the appropriate 15 minutes before making our way to a very busy establishment for a quick pick-​up before we can chow down. But wait, they don’t have a record for our order? Uh oh. And the cashier informs my mom that we (customers for 20+ years) are not even in their system. When asked to turn the screen to see, indeed, there is our name and address, staring her in the face. Ok, fine. No record of order. Ok fine, no record of long-​time customers. Obviously something that is clear to us was not clear to them.
We then re-​placed our order in a mumbled fashion. Saying what we wanted did not easily input into their system. The cashier tonight must have been new because she did not have the expertise to enter our order and collect payment (with coupon, to be fair). So another 5 minutes later, we’re all ready to wait another 20 minutes for our dinner.
We went across the street to pass the time and came back 10 minutes later. At 20 minutes, we promptly went in to see a status. At this very latter stage (an hour after our original order time), our pizza was ready for PICK-​UP. The only saving grace for this evening was that they made one of our medium pizzas into a large. Unfortunately for us, we are Pizza Hut lovers and will return to this establishment expectant of more dismal service.