Rockin Jump Madison

Our Parent– Teacher group had a large event on a Friday night in March. It was a terrific success. Because there’s so much variety, everyone (age 6 – 12, plus adults) had options. Kids loved the dodgeball, basketball, trampoline squares, foam pit. Parents remarked on how fun it was to have a burn-​off-​the-​energy event in such a ‘cool’ space. Rubber floor is a real asset. All ages really loved it. Staff employed working in the dodgeball space are teens who clearly think their job is fun– and enjoy actually playing with the kids. The facility is really spacious. Big thumbs up!

There are plenty of great things about Rockin Jump. We all love the jumping, dodgeball, and balance beam. My 3 boys love the rock climbing wall. We’ve found it to be a great way to extend our visit for another 30 – 40 minutes. After 40 min or so of jumping, the kids are too exhausted to continue jumping, but climbing using different muscles and brain focus.
I find the overall cost to be on the prohibitive side, even with Groupons. A membership model would be ideal. Our family would be willing to pay a monthly fee or yearly fee to jump unlimited.
While most concessions are overpriced and I expect as much, the service is beyond horrible. Of the four times we’ve been there (birthday parties, scout outings, personal trips), every time I try to spend money, I’m met with such rudeness — almost as if it’s an inconvenience to take my money. Maybe consider a vending machine only model if it is truly so difficult to be helpful, pleasant and service oriented.
Lastly, as much fun as this place is, there is always an overall negative vibe. My interactions with the owner and employees are always tension filled, even if it’s just being asked about my waivers while paying. We were part of a private event during «closed» hours, yet the owner allowed another group to join us without checking with us first. Monitors do not intervene with overly rowdy patrons and when I’ve asked for help, I don’t even get acknowledged. This is a situation that could be fixed — and then what an even more amazing place it would be!

My family recently attended a birthday party at Rockin Jump. It was very well organized. While
The park was crowded the party attendant would section parts of so the party could climb the wall together or play dodgeball.
It is a very smoothly run family fun center. With all the kids running around I thought it would be dirty. It was not. It was amazingly clean.
I would bring $$ for refreshments. There are no carry ins allowed.

We just had our 4 year old daughters birthday party at Rockin’ Jump in Madison. I would encourage everyone to host their party here. We had our own personal hostess that made sure everyone was happy at all times. They shut down a dodge ball court just for us and our private party. After we jumped we then had cake in our own private room. Our hostess helped to cut the cake, hand out drinks, take notes while opening presents, etc. She was amazing and made the experience even better than expected. I would consider having EVERY birthday part at Rockin’ Jump because it’s fun, easy, stress free, and reasonably priced. We loved the entire experience and have told many of our friends. Keep it up Rockin’ Jump, you are doing it right!

Very clean, and I appreciate the supervisors who actually interact with the kids. Great wireless and seating for adults. Concession, however, is a disappointment due to services not being available at the time of opening, staff not trained to use equipment, and the coffee maker constantly broken.

Before last night, I never knew this place existed. Tucked away between Rimrock Rd and Hwy 14, the complex is massive. Inside, you have your pick of trampolines, basketball hoops (with trampolines) and a foam pit to jump into. I came for a corporate function and it was a lot of fun. Who would ever have thought that dodgeball on a trampoline could be such a workout? The staff were friendly and accommodating while the interior was clean and well maintained. For parents with younger kids, this would be a great spot on a rainy weekend day when you are looking for something to do.

I typically would have given it 3 stars but the description for Unilocal is that is «A-​OK». Not really. My son had his 6^th birthday party here and HE loved it, but it is a different experience when you are the parents behind the scenes. I had waited to write this review until after I had already contacted the owner. The owner was very apologetic however, I felt like I was being more of a consultant than a paying customer. In the end, he thanked me for my input, but I felt like there were awkward pauses that he wanted me to ask for something that would make it «right». That is when Rockin’ Jump’s customer service that needs to kick in. This is not me looking for a negotiation. One of my main issues was that we were paying for a party, but the majority of the party is just a free for all. There is no staff at the steps checking on kids going back and forth, nor none at the door. This is probably fine for older kids, but when you are having a party of younger kids, you are constantly nervous about where they all are. My husband and I were all over the place trying to find all the kids in our group and the place was a zoo on a rainy Saturday.
If you are planning a birthday party here, I would suggest taking these steps:
1. If you have a party over the 10 (even if you are paying over!) make sure you request TWO PARTY HOSTS. You will need them.
2. Double check your party room BEFORE your party begins for supplies. We ended up in a situation where there were no napkins or spoons and our host was off getting refills on drinks. There were none in the drawers or cupboards either.
3. For check in, make sure you keep a good record if some of your families bring in their own socks from previous times. We were paying for the socks for our party guests and when we were paying at the end, I was asked if their number was good. Honestly, I had no idea. I thought they were keeping track.
4. When you are paying, make sure you are triple checking your bill. We were in a crazy chaos (as you usually are leaving a birthday party you hosted) saying good bye to friends, packing up things and wrangling our own children. I walked up to pay and didn’t notice until we got home that they charged us $ 5 for a pitcher of tap water and then an additional $ 1 for a refill of that pitcher of water.
5. If your children are playing dodgeball and they are younger, you will need to make sure you have an adult stationed there and not rely on one of the employees. We ended up having a total of 6 kids sobbing from getting smacked in the face by a ball by older kids. The employees did not really know how to handle this, so I was doing a lot of «consoling» on the outside. There was one bad incident where my husband and I were over trying to monitor something in a different area.
6. MAKE SURE YOU BRING EVERYTHING WITH YOU when leaving and do not make TRIPS out to your car. My husband brought the cart out with packages and I was inside paying. I then walked out to the car and we realized we had left the rest of our cake inside. My husband then walked in when he brought the cart back. He walked in our room which was not cleaned up and our cake was not there. He could not find our party host and asked a different one. It then took 10 minutes of no one helping him. Long story short, our host finally came out with about 40% of the cake we had had left. They had taken our cake in the back room and were eating it. {which when you have any kind of food license might actually be against that code}
7. Make sure to bring your list of kids even if you have already provided it. We had emailed our list of invites since we had a larger group. When our host came up, he only had 5 kids on the list for attendees. He then wanted me to stand there and write all the kids in as families were arriving.
As I said, my son had a great time and I think Rockin Jump has potential. They have a long way to go in making their birthday parties slightly less chaotic and safe. Their employees on the floor need to seem like they like the chaos of children more & their customer service needs tweeking.

My wife talked me into taking our 4yr old, and 2yr old to Rockn Jump this morning. I didn’t have much faith in it, because I never know how our boys will react in these types of open play experiences. Needless to say WE had a Blast!
+Saturday Toddler time, 8−10am. This time is specifically set up for those under 6… with their parents! We arrived late about 9am, but an hour of jumping is a long, sweaty time! Everyone was wiped out in at hour.
+Clean, bright, open space. The inside of this place is set up great, wide open spaces, places for parties, an open area for parents to relax on couches and watch multiple TVs.
+Like I mentioned above, unlike a lot of these types of kids places, parents can enjoy the time also. We’ve been to a variety of places in Madison, and parents are often either isolated from the kiddos, or stand around watching. I might have had more fun than our boys (don’t tell my wife)! It was fun to experience this along side our boys, rather than looking on.
+The $ 1 Rockwall is actually included during Toddler Time.
I agree with all of Miranda’s positves, she listed, we just didn’t have the negative experience she did. All the workers were friendly and helpful. I assume her experience was because they were working out new business issues.
–It might be a little pricey, but the family had a great time and the boys and I were pretty wiped out, so I’m fine with the amount.
Great experience! I’ve never seen so many trampolines!

I wish Unilocal would allow half stars, I would rate this 3 and a half stars.
The positive…
+ you get to work up a sweat and it’s actually fun!
+ plenty of room to jump when we visited on a Friday afternoon.
+ the facility is clean, has top 40 music playing and a snack bar that is reasonable.
+ giant rock wall only costs $ 1 to climb.
+ the young man who greeted us and we paid to enter, he was polite and welcoming.
+ plenty of benches and seating for those who aren’t jumping.
The negative…
— the grumpy teenagers and young adults supervising the jump zones and the one working at the snack bar.
— it is hot in this place, they need the AC cranked up and fan blowing around, too hot!
— kinda steep prices for jumping, if it’s your first time, especially with kids, stick with the hour jump, my kids were worn out after about 40 minutes, beet red faces, dripping in sweat and ready to go.
One more negative, it’s a long one…
On our way out the door, we stopped at the snack bar to get some drinks, I had an email coupon for a free bottle of water, cool! So, I order 2 small slushies (2.25 each) and the bottle of water (1.50) but with my coupon, it’s free. The young man behind the counter, Silvan I think his name is, was completely rude. Rolling his eyes at me, trying to tell me the water was free, when I told him that the register was still charging me for the water, he acted like a jerk, plain and simple. Then he goes on to help another customer, take their money and give them their drinks, meanwhile I am standing there waiting for the water and 2 slushie cups. I asked him «where do I get the cups» he rolls his eyes AGAIN and then starts digging under the counter, moving at glacial speed, not an apology or even thank you for waiting or thank you for being a customer. This kid needs a job cleaning or something doesn’t require him to interact with paying customers, the whole experience with him put such a bad taste in my mouth about this place, rude and unacceptable behavior. I would say half the people working there were not friendly or making me feel like spending money there again, such a shame, because it COULD be a fun place with the right attitudes with employees.