Silver Mine Subs

I wish i can give it a zero. I ordered through Unilocal eat 24 and the order was completely different. Not only that the guy was continuously to argue that they are right even though i had an email confirmation along with the receipt. Later on he went on the side and was telling his co-​worker that he was right and now i want something different. I just walked out. It wasn’t worth fighting for $ 6. VERY BAD SERVICE.

Not happy with the service I received, I had ordered extra tomatoes and got none on my sub. This is the third time I’ve gotten delivery from this specific location, and the second time I’ve had an improperly prepared order. It’s not that hard to make a sandwich properly!

the bread is awful. The service is spotty. Sometimes fantastic. Sometimes just really ok. I don’t want to slam them entirely, I get the nature of the job is not always ideal and they probably have to deal with a lot of annoying people. I think having a tighter run crew would benefit them in the long run.

Very bad costumer service. Placed an order at 10p and was delivered 40 minutes later incorrectly. I called to try to get a correct sub re delivered. The manager told me it would be over an hour delivery time and they refused to credit my card back even for the one incorrect sub. I would never spend another dime here.

The food is pretty good for its price. It’s not in my top sub places to try and go to but it’s late hours are the main reason I go and get a sub at night. The workers are very unenthusiastic and unfriendly, almost as if they were dreading seeing me come in. I was polite, saying thanks after everything and never got a single response from a worker so it felt as if I was talking to myself. With all this said, I may return depending on the time of the day but I would not say that this place is something you must check out.

I was looking forward to a salad for lunch. The best thing about this salad was the bag of chips that came with it! The iceburg lettuce had more rust on it than an unconditioned 1963 Chevy, the chicken is some kind of extruded processed meat concoction and all that was accompanied by three cherry tomatoes. This was unconditionally the absolute worst salad I have ever had! NEVER AGAIN!

Dude, silver mine subs is the best vegan sandwich option– in my opinion.
I order delivery from them regularly while I’m at work.
I’m surprised at how fast and delicious they are!
It’s such a bonus that I can add sprouts and a million other veggies for no charge.
I’m definitely a customer for life ;)

I needed a quick dinner bit and decided to give this place a try in the middle of the night. I must say, the homestake sandwich was excellent. I also order a small bowl of chili and that did the fix! Really taste like a home cooked bowl of chili. The food was fresh and hot on delivery. Glad I found this place. Will definitely order again when I’m in town. Thanks Silver Mine!

Silver Mine Subs is the only decent casual sandwich place in Madison.
Their ingredients are always so fresh. One thing I love is that the onions are crispy red onion, not yellow slimey onions.
Their prices are affordable — $ 7 for a full small meal, which is tough to come by at any fast casual place.
Plus, they’re open super late. Not many places on the west side are open until 3 am, even pizza places aren’t.

Has gone down in the past year. Skimpy sandwiches, longer deliveries. Coming on 90 minutes now, they’re less than two miles away, and it is in the early hours of a Monday morning. I feel stupid for pre paying the tip.

I needed a quick lunch at 10:30 on a Sunday morning and my trusty Unilocal app indicated Silver Mine Subs was open for business, so I hopped into the Manlander and made the 3-​minute trip to grab some sustenance.
When I arrived, I was the only customer in the store (not surprising, as Silver Mine probably is not on the top of anyone’s list for Sunday brunch). The store is clean and well maintained. While the staff not overly enthusiastic, they efficiently cranked out my order in less than two minutes.
My Homestake sandwich (Angus Philly Cheese steak, provolone cheese, green peppers & red onion) was typical sub shop fare. While the bread did not provide very much flavor, the bread to filling ratio was spot on. The two-​inch strips of raw red onion were extremely pungent and overwhelmed the other flavors. I also was not a fan of the raw green pepper strips — meh. A proper Philly Cheese steak needs sautéed onions, peppers and mushrooms, not these raw veggies. Another disappointment was the warmed but not melted slice of provolone cheese on the bottom of the sandwich — double meh. The meat was well seasoned and generously portioned. There a couple gristly bites, but overall, I enjoyed this component of the sandwich the most.
While not a culinary extravaganza, I did enjoy Homestake sandwich eminently more than the horrific pastrami melt (shudder) I recently endured at Subway. However, it paled in comparison to the sublime Philly Cheese steak sandwich I enjoyed at the nearby Parkway Family Restaurant. So will I return to Silver Mine? My gustatory Magic Eight Ball indicates «Reply Hazy, try again.»
Other observations and ramblings:
* Silver Mine was a Belly loyalty reward. With my initial visit and subsequent liking their Facebook page, I became eligible for a free cookie during my next visit.
* Signing up for their e-​mail club gets you a coupon for a free small sub.
* There currently is a 10% check-​in offer on Unilocal.
* You can order ahead online, which is convenient if you are pressed for time.

2016 update: the cookies have gotten much better.
I used to eat here because I lived super close and they could get a delivery to me within 10 minutes. When given any other option I’d rather get subs elsewhere. I find Silver Mine to be much more bland than any other place and the cookies are always hard. On the other hand, the bread is quite good and so is the chili. Unfortunately the chili is a little over priced for what it is. If you’re close and drunk, definitely go for it. Otherwise go drive some where else.
The staff is always very friendly though. I haven’t had a bad experience with a single person in the 4 or so years I got food from here.

Standing at counter for 10 minutes while 2 associates carried on a conversation and 1 associate walked passed me and did not offer assistance. Very poor customer service tonight. Language not appropriate either.

I absolutely love the subs from here. I regularly go out of my way to get my lunch from here at least once a week. The caribou is my favorite of the subs, the soup is delicious and 99.9% of the employees are super friendly. Also, they have great deals. I definitely will recommend Silver Mines to my friends and family! :-)

The Coeur D’Alene is on point! Obsessed with it. And don’t forget your pickle! Prices are decent. Delivery is fast. Highly recommend!

The delivery drivers seem to take their time. They always say it takes about 40 minutes, but it’s always close to an hour or more. The food is good and I like the variety offered compared to many other places. I got the wheat bread once, but it seemed really dry and not very good, so I’d recommend the white bread. I don’t order here often because the service could definitely be improved.

So I got an message from Ken the same day I posted this review. He apologized and said «I could definitely put a free medium sub credit on your account and encourage you to try us again? Thank you for the feedback!»
I responding telling him I would try again today… I guess I will update again later.
Once I got over the fact that a hot sub would not be hot (its warm), and the size is not the same as most sub shops. It wasn’t great, but it wasnt bad. So I will upgrade it to three stars.
I have to admit that some of the options are a nice change of pace from the usual places I order for lunch. Hopefully they can make some changes in the future.

First time visit to this sub shop. It’s about a half mile from my new office, so I had to try it out my first week. I ordered a customized Georgetown sub. It was a sad little sub. There was literally one thin slice of turkey deli meat on the sandwich, with a tiny sliver of cheese, tasteless bacon, lettuce, tomatoes, and avocado paste. Definitely not a quality sandwich or satisfying meal. This place gets credit for easy online ordering and delivery until 3am. But honestly, if I’m hungry in middle of the night, I’m quite certain I would not order from this place!

Ok… Here we go… Bread? Awful. Meats? Horrible. Service? Non-​existent. WHY ARE THEY ARE STILL IN BUSINESS!!! Late night delivery.
THAT IS IT. I have ordered from here a ton of times and every time is the same… Late night but disgusting… Last night was the last straw… It is the worst sub shop in Madison.
That is all.

The food is sub-​par in comparison to other sub shops here in Madison. But today just put me over the edge. I ordered a lunch box special and iced tea. W/​tax, tip and delivery charge, it came to $ 14. The driver arrived with ONLY my sandwich. I’m like wha??? She apologized and said she would be right back with the chips and iced tea. A half hour later I called the store and the guy on the phone tells me she hasn’t even gotten back to the store, they are really busy and would I accept a store credit. I accepted it but now I wish I hadn’t. I now wish I put my boots and coat on and walked to the BP and got a mocha frappé, a bag of chips and made some type of sandwich or soup here at home. Would have cost less, for sure.
Don’t bother with Silver Mines. Cousins is much better (even though they don’t deliver) and Pita Pit on State St is fab! I cannot brag enough about Pita Pit! Fresh food, great service, quick delivery… too many places to choose from to accept less-​than-​stellar service and food.