Staples the Office Superstore

Wanted a few documents scanned. No big deal. Then they say they charge $ 1.99 per page. To scan. I said per document or per page? They say per page. Docs were normal size and black and white. Nothing fancy. I ask does anyone pay hat price? They say yes. I say yeah, right.
Avoid this place. Like the plague. Ended up going to Fedex Office. They did same job for $ 5 total. 20 pages.

the lady at the print center is so RUDE! i saw her roll her eyes and stomp her feet at the customer in front of us!

The staff has always been friendly, courteous, and helpful with answering questions. The copy center is also helpful with my projects.
They have the latest technology for computers which I like. I haven’t used their computer repair services yet.

HORRIBLE SERVICE! I used to use the staples in Summit and was extremely disheartened when I found they closed their doors (they were wonderful to work with!!) So, I tried the Madison Location hoping for some help with a quick print job for an event my company was hosting that coming weekend.
I stopped in on Tuesday evening to drop off an 8 page file to be printed by Friday evening. My friend and I stood at the service desk for 8 minutes (yes we actually counted the minutes…) while we were completely ignored by THREE employees. We made eye contact with one of the employees and after a few more minutes and a severe eye roll she finally made her way up to us.
I explained to her what I was looking to order and she proceeded to hand me a post-​it-​note to write my order on… REALLY? After I wrote my name & contact she decided the post-​it-​note wouldn’t do so I had to re-​write my order on a blank 8×10 sheet of white paper… I was a little concerned but proceeded on. When I asked her if I could pick up the order by Friday evening (mind you it’s Tuesday and the order is very basic) I was told verbatim, «I can’t promise noth’n.»
HOW DO THESE PEOPLE KEEP THEIR JOBS!!! I asked her what she COULD promise and she said she didn’t know because they are really busy…
I asked to speak to a manager and she rolled her eyes at me and looked back to the OTHER employee who (I then realized was the manager) had ignored us standing there for the 8 minutes prior to this horrific encounter.
THIS PLACE IS NOT WORTH YOUR TIME. I left the store and drove all the way to Somerset Staples the following day who were extremely helpful and pleasant to work with.

The customer service here is spectacularly bad, except for one or two gems, who sadly don’t appear to work there any longer. It appears to be run by mostly teenagers, and manager that I can only assume naps in the storage room.
They never have SoadaStream refills, so save yourself the trouble of waiting for 20 minutes while they wake up the manager, and then the manager goes to look in the back, where the refills are apparently under lock-​and-​key, only to return to tell you that they don’t have any more. The manager will then tell you they’re getting them in next week. If you return in good faith, you’ll go through the whole thing all over again, and find out nobody ever bothered to get the refills stocked. This is not an isolated incident — it happens every. time. (Go to Bed Bath on Route 10, where you can swap them out in a flash at the customer service counter.)
I went to get a large amount of documents shredded. You have to stand there while the customer service person shreds everything. A line formed behind me, and the girl doing the shredding looks at me and says, «Do you trust me? Can I just finish this later?»
Those are just two shining examples that stand out.
I was going to give this place only one star, but I added a star when I thought about the great selection of pens and pencils available.

After reading the reviews to this particular Staples I couldn’t help but laugh. What are people thinking when you go to a Staples? It’s Best Buys red cousin… but I digress, my experience wasn’t all that bad.
*Yes I had to hunt down someone for assistance but I would prefer that over someone following me. Just be available, that’s all.
*Checkout was a breeze and the man who checked me out (well not that way…) was personable/​normal.
*Prices are a bit on the higher end for computer products but they do have a lot of office supply items at comparable prices (they will match online advertised products with proof).
That is all.

This store DOES NOT have working security cameras. In fact most Staples stores do not have security cameras. They are just plastic black balls in the air that are there for show. My wife’s purse was stolen at the register by the checkout girl and then covered up by the manager. This place is as vile as it gets. Shop at your OWN RISK when there. Worse yet senior management is doing nothing about it yet. I am going to go to every social media site possible to tell this story.

Their computer department runs a service called EasyTech, the staff have no idea what is going on because all Staples does is to run a program from Norton. Right now my computer is still at Staples as they endeavour to give me some satisfactory answers, their report gauged my computer to be running qt 42% of something and they tried to give it back to me running at 50%. When i asked for more detail the technician had no idea, he tried to get rid of me by saying that the %age would be increased if I added more RAM. Nonsense.
The flyer that advertises the service mentions nothing about Norton but surprise, surprise the Staples technicians recommend getting the best version of Norton.

a pretty standard staples. what differentiates this staples from others is the cashier who tried to bamboozle me of my 8 $ rebate. basically, he told me that i needed a staples rewards membership (free) to qualify for the rebate, and proceeded to hand me a membership form, which i was instructed to fill out at home if i wanted the rebate. why not there? why not then? but there was a line, so i took it and left… sitting in my car, it became apparent to me that i had already qualified for the rebate. i saw the words «rebate receipt» on my receipt. huh, ok… so i walked back in the store to figure out what the hell had happened, and was immediately met with an apology, my rebate forms, and my original receipt before i could get in a word. it was at that point that we both knew what had just gone down.
SHADYNESS!