T-Mobile

I have been a T-​Mobile customer for a little over two months now, and I do like the friendliness of the reps unlike when I was with Verizon, however, the reliability of the service is poor in comparison. I have been through troubleshooting procedures with the rep already, they know there are problems in my area, but knowing isn’t good enough. I had 4 dropped calls in one night last week, when on an important business call. And yesterday when going to a friend’s house, where I had been before with my old carrier, and the phone worked then… I was unable to call him to open his gate until I backtracked and drove 10 minutes away just to get a signal, this is totally unacceptable service, and I will not put up with this.
I contacted two reps, and they keep saying my buyers’ remorse period is over, and they try to upsell me on phones, which will not help anything if there is no wi-​fi where I am. I went to another friend’s house after, and I had to go outside his house to get coverage, which was never the case before with Verizon. Now, they say my only choice is to pay $ 200.00 termination fee which I understand, that is standard policy. You can’t have people canceling because of a change of heart. BUT, this is an entirely different matter, I am paying good money every month, and you as a company are failing to provide me the service I should be getting, this is T-Mobile’s fault, not mine. At this time, I need you to let me out of my contract, due to poor service. I wanted to call this department, and I feel that me having to type this letter is a waste of my time. And it’s not right that I am bound to a contract with a company who fails to provide a quality service to it’s customers. And I don’t want to hear anything about paying money out of my pocket to upgrade phones when I just bought this one, or about buyers’ remorse period, that has nothing to do with the fact that I am getting horrible service, that I no longer want to pay for.
Now to boot, they swapped out my phone which as I suspected, made no difference. And the guy at the store couldn’t figure out how to set up the text messaging shortcut, which is an added inconvenience. And I specifically asked at the time I signed on, about Toronto, Canada, and they said I would not pay extra to text or call there, because they had towers there… my best friend lives there and to my horror, I see $ 28.00 of texting fees. T-​Mobile can’t get anything right, and at this point am not interested in paying those fees, OR the termination fee. Bad. Avoid this company at any cost.