The Home Depot

Does anyone work in tool rental? They don’t answer the phone and for some reason online reservations are not an option.

Big box home improvement store, what else can you say? Prices are higher, and quality is somewhat better than Menards as a whole. The outdoor plant section is a yearly pilgrimage for us, picking through the decent selection of herbs and vegetables and impressive floral offerings.
No question, you are going to pay more here, but the big deal here is you can find what you are looking for with quality selection as opposed to Menards where you wander and the selection is not always high quality. It is sometimes difficult to find someone who has knowledge in the area you are needing, however I always find the tool specialist to be competent and helpful. And it is cheaper oftentimes than local True Value or other smaller stores. It is always a trade off, as with any big box retailer.
Our biggest success here was our window treatments, which we caught on sale and had free installation. It was quick, easy and thorough, with all questions answered and done in a timely manner. Our carpet took longer than expected to get in, but once it was we had a good experience otherwise as well.
I feel it pales slightly in comparison to Lowe’s, though it is better than the drive to Janesville.

Stop complaining about the staff people. Do some research, know what you want, and look for it yourself. YouTube exists and there is a video for just about every DIY question you can imagine.
1)Stop expecting a clerk working for a buck over minimum wage to have the knowledge of a professional tradesman. If he/​she was trained as an electrician, plumber or whatever they wouldn’t be working at Home Depot for $ 9.75/hr.
2) Because of all the whining it’s all but impossible to walk through the store without 10 clerks asking me if I want help. Yesterday I was buying lumber and a clerk literally stood 2 feet away from me the entire time. I just want to walk in, buy stuff, and not have to say ‘no thanks’ a dozen times.
3) If you hired a faceless nameless contractor through Home Depot why would you be surprised you did not get the same results or personal service you would expect from hiring a designer and professional contractor who’s name is on the job? The Home Depot guy will give you exactly what you asked for and nothing more. If you wanted design advice or work above the bare minimum you can’t go with the cheapest option.
I like Home Depot because:
1) Unlike Menards I have not read in the news about the owner personally illegally dumping toxic waste. Google it, the Menards guy did.
2) The lumber is sanded to a much better level than other big box stores and they will make simple cuts which is huge; most places don’t do that.
3) The store layouts are generally the same making it easier to shop at all of them. Each Menards is laid out differently and it sucks.
4) Staff seems cleaner and happier than at Menards.
I hate Home Depot because:
1) The light bulb section. You’d have to waste an hour trying to find the best deal. Just clearly identify which manufacturer has the best deal this month.
2) The staff constantly asks you if you want help. Constantly, again and again and again.
3) I agree with the guy that said the screw selection is weak. The store does seem a little more geared towards people that want to buy the parts but have others install them.
4) Door knobs and locks. They appear to have many brands, but they are all actually the same sh$& locks; regardless of price point. Engineered to the absolute minimum strength that will still work for a while. Total crap. It is not possible to buy a quality lock in a Madison store. You have to go online.
5) No high end or designer type options on anything; again par for course around here.
6) Like just about anywhere else I’ve bought stuff only to get it to the job and find out it’s broken or flawed and I have to waste my time, and paid contractor time getting a replacement.
Open EVERYTHING in the parking lot and make sure it’s good. Example: twice in a row I got damaged shower surrounds. Cost me roughly $ 200 in wasted plumber labor (was not his fault the item was defective), yet the best I can get from the store is an exchange or refund.

Incredibly stupid return policy. I had a store credit of 6 dollars. I got this store credit, instead of a refund, because the credit card I had purchased the item with got changed and I did not think it was worth trying to locate the receipt, knowing I would spend those money anyway. I purchased over 100 dollars of things, and paid with the store credit AND with my credit card. Now I can’t return some staples which won’t fit my staple gun (value: 11 dollars), because part of the purchase was made with credit store. I was twice at the store, and they could not really explain, and I had to call the TSE number twice, and now I am waiting for one of their managers to call me back. Are they kidding? Why there is such a stupid policy? Plus, it does not seem the store people understands it either, which drives me really mad. I have never been warned this could happen. I could have been told about this stupid rule when they gave me the store credit. I will be giving no more money to this company. I regret all the hundreds of dollars I spent there.

I’ve spent a lot of money and time in Home Depots and this is one I will never step foot in again! No thank You…

If you’ve been to one Home Depot, you’ve seen them all. Depending on your perspective, this can be a good thing or a bad thing.
There isn’t anything particularly wrong about the store on Verona Rd compared to other Home Depots I’ve visited. They have a selection of items from DIY construction to simple tasks like gardening or bulb replacement. There is a nice selection of cleaning supplies too. I’ve purchased custom wood blinds from this store. The delivery was fast, and the quality was good.
I find their garden section to be more than adequate. They have a nice selection of plants, and a very good selection of tools to go along with it.
Nevertheless, I find it surprising how many items Home Depot doesn’t have considering the size of the store. For example, I went there yesterday to purchase simple weatherstrips to seal a door in my house. I was rather shocked at the lack of options. They have almost no flexible, smaller weatherstrip options. There are plenty of garage door type strips, but nothing for smaller doors that I could find.
Also, they have a severe lack of options for things like landscape lights. They carry no 120V models now, focusing only on 12V. I get it; the 12V lights are more efficient. Am I supposed to tear out the buried 120V lines in my yard then? No thanks; I went to another store instead.
And it’s really hard to believe they carry so few options for screws! Screws: aren’t these among the most basic items that every hardware store should have in abundance? Not Home Depot. I go to another store for these, which is really quite pathetic.
The help in Home Depot is very minimal, so I never know if I’m really seeing all their options. It’s possible they have some things that I couldn’t find. But it’s a huge store. I need help getting to what I need, and I suspect that others do, as well. Very often, they can’t provide that help.
There is another big box DIY store in the area, which will remain nameless here, which I find to be a better place to shop. Ultimately though, Home Depot still provides a good place to shop in most cases.

DIY: «Do it yourself!» Seriously, do everything yourself. Find tools yourself. Find plants yourself. Consider operating the dangerous pipe-​cutting machine yourself, because no one in the store can track down the one person that is certified to operate it and it’s going to take at least an hour of waiting, not knowing if he’ll ever show up, before you can get a pipe cut to the size you need.
Just about anything you could ever need for home improvement is contained within this warehouse somewhere. Once you find the tool you need, you can listen to the staff grumble about how terrible it is to work here as they ring you up.
When your tool stops working, re-​explain the issue to three different employees over the course of an hour before they finally agree to send it into the manufacturer for a replacement. You will eventually get a replacement.

My girlfriend and I needed to replace her kitchen flooring and cabinetry after a pipe leak. We figured Home Depot would be a good bet because they’re a large chain and they would probably do a professional job. Nothing could be further from the truth. The entire experience was nothing but incompetency after apathy, after lack of follow-​up, after misinformation, after more incompetency.
It was pretty mind blowing, to be perfectly honest. It was almost as if every opportunity they had to fail, they meeted and greeted with open arms. Carol Fifi was the worst, and eventually we had to try to switch to someone who actually knew what they were doing and cared, although that didn’t really happen either. Ask around, talk to friends, look up local contractors who are solid and dependable and competent who will do a good job and return your phone calls. if you need a hammer or a tape measure, by all means this could do the trick. But in terms of any home repair, avoid them at all costs.

I’m not gonna lie: I love The Home Depot. They have everything you could ever need to keep your house in shape at prices that are nearly impossible to beat. For me, going to The Home Depot is the adult equivalent of going to Toys R Us as a kid.

This place is the worst home improvement store around. Selection is horrible. Plywood is warped. Tiles are all desheveled. And the employees are degenerates. Don’t go there if you have any alternative… even if you need to drive 100 miles

i regret getting my kitchen done by Fefe there. The cupboards are too small for our room… yet they were installed 6″ too high for me. think huge space between counter and cupboard. A true designer would have looked at the room and steered us into a larger cabinet and placed things TO SCALE. They are already peeling back and I did not go for their cheapest products. I deferred to the professional on design… and not one person has said they «like » the kitchen. Very mismatched. She upgraded as often as she could– extra little things that make the kitchen look frilly. it is not a nice looking kitchen; poorly designed, installed and no follow up. After the bill was paid it was over. Not even one follow up call to see if it was done.

Poorly run corporation, local site is OK. If the Home Depot wants loyal customers their customer service people need to be more pleasant. Corporation can and do make mistakes. Admit them and move on, rather than treating people like trash.

Ezey to find and park! Went to find floor tiles for a 120 year old building and they did not disapoint. Over 50 different tiles to choose from. They had plenty of help and accessory tiles to complete the job. Buy the way it was all in stock… thanks.

Home Depot is terrible. Avoid it like the plague!
First of all, they will try to scam you by telling you that you can get a «membership» and get 5% discount for getting it. Don’t fell for that, it’s actually a credit card with very high interest rates.
Second, most of the employes lack knowledge of the products, but they’ll pretend they know, then try to steer you to the store’s highest priced, lower quality products.
Third, check these videos about all the issues with their installation services:
Only after Home Depot was expose on the news, it fixed the issues of the people featured on the news, although they have been trying to get Home Depot to fix the issues, in some cases for years!

Rental department is struggling.
I had the displeasure of attempting to rent a sander at the Home Depot. Jerry, the manager of the rental department, tried three different ways to increase the cost of the rental by charging for accessories that other stores include with the rental.
The long list of disclosures that each customer is required to sign off on makes renting from Home Depot feel like there’s a lot of distrust and leaves the feeling that shopping here should be avoided

A standard big box store. You’ve been to one Home Depot, they’re all the same.
The prices are decent and they have some convenient delivery options (online). For example, I was able to get a new stove/​oven delivered to my rental with minimal human interaction, which was kind of convenient if your daily schedule is messed up like mine and you need to run errands at 11pm at night.
Side note: This might not matter to you, but I do some minor landscaping projects and their top soil is way too sandy. It’s kind of a strange mix, in my opinion, for top soil.

Hmmm where to begin with this place… Well, my family has come here for quite a while and we have enjoyed it. The store is (for the most part) well organized and nothing is ever on the floor waiting for someone to trip over it or slip on it. So the building itself pretty great. HOWEVER the staff in most departments here are less than helpful. Pretty much every time I have been in here I have gotten someone who is completely uninterested in helping me and just wants to get their shift over with. Which is fine and all but at least pretend you want to help me. It’s mainly «Hey where is X, y, and z» «eh im not sure, ask the people in plumbing» «hey where is x, y, and z» oh im not sure ask people in appliances” Ok so I just end up finding whatever I need and going through self-​checkout and gettin’ outta there as fast as I can.
I have even had a few instances where people are just downright rude. I asked an employee to help me carry out some awkward lumber and he said verbatim, «I have more important things i’m doing right now» which in his case was playing on his phone when I walked up… then trotted off into some mysterious isle, never to be seen again… Now i’m not saying everyone is like that because I have had some employees go above and beyond to help me out, and I make sure someone hears about that.
So a well kept store with not so great staff… It really stinks to see that.

This Home Depot is fine if you know exactly what you want and exactly where to find it. I shop here a lot because the location is convenient, but if I had another option, I would go there instead. My problem is that whenever I come to this store ready to make a large purchase like a grill or a deck, no one will help me. I swear sometimes people run in the opposite direction when I try to walk towards them for help.

I needed some tiles but they didn’t have the exact size I needed. A guy in the tool rental shop cut them down for me for free! I was worried that the tiles were going to cost a lot, but I walked out having spent less than $ 4.

This place is chaotic, Never enough help, and forget about asking where something is. I think they need to revamp there whole staff here at this Home Depot. Smile, help a customer out! Stick to other big box home improvement stores.