ULTA

I want to start by saying that my situation was handled with fairness, kindness and professionalism on the part of Ulta… But I still wish the situation had not happened at all. I want to post my story simply to inform consumers of my experience — take it or leave it.
I had been coming to the salon for a while — getting highlights a few times. My highlights had been great. I wanted to go a little darker for the winter (I’m naturally dark brunette). Other salons have done all over dark with me before on top of my highlights without any problems. But 3 hours later I left with red hair. It was awful. My money was refunded without me having to argue too much. But I still had to get it fixed — getting color fixed is much more expensive than just getting color. So even though my money was refunded, I spent way more than I wanted in the end. And to make matters worse…
(5 months later) The prior text occurred in January, 2015. — where my roots were «burned» or «fiery» or whatever they call it has now grown out and even after two other salons have worked to fix my color, I still have a clearly visible line where my hair takes color differently than the rest of my head. There is an ever-​present streak/​halo around my head. And I’m getting married in 5 months. So… proceed with caution.

The staff here is kind and helpful– but also give you space if you want it. I probably stop in a couple times a month. I love the broad selection, there’s the high end beauty and skin products, but then there’s also lower priced products you’d find at a drug store.
They also have a really great selection of hair care products.
I think the best part of Ulta is that they constantly have some sort of deal going on– especially if you’re a rewards member. I never pay full price there are I don’t even try!
They also have a fantastic return policy. I bought an urban decay eye liner that dried out after a month. I didn’t keep the receipt or anything but they were able to look up the transaction in their system and gave me store credit and suggested some other options to try instead.