Valley Pools

Finally had it with Ronny and valley pools. Had a decent sized vinyl pool installed a year ago. Installation took longer than expected due to the rain and eventually was done over the course of 3 months. After we made our first payment, it was difficult to get them back to finish. That seems to be their business model — Ronny will make the sale and comes off as sincere and trustworthy and then pass it off for others to finish and you won’t see him again; capture as much business in the spring, collect first payment, and get to finishing the job when you can. We were constantly given the run around in terms of when they would be back out to finish, set a date, and no-​show. Not even a courtesy call to say they were not coming. Pool was finally installed but had two issues: (1) backhoe driving thru the yard busted a water pipe that I had to pay for and get fixed; and (2) two small areas where the liner was not tucked correctly (sagging). This year we had the motor go out and valley pools promptly replaced it under warranty. We also had valley pools close the pool for free as part of the installation and $ 100 off when opening this summer (April). We were expecting the opening of the pool to be $ 150 after the $ 100 off. At the time of the opening, we were told we would get a bill in the mail. That bill arrived last week certified receipt for $ 335! The wife went to valley pools to get answers on the bill, but was told opening did not account for all the necessary chemicals and oh by the way to fix the liner that was not done properly the first time. Needless to say, we paid the bill right then and there and vowed never to do business with them again and highly recommend others not to either. It’s just not worth the hassle and relieved not to have to deal with them any more.